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Topic # 152040 14-Sep-2014 05:32
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Been a full day internet dropping in and out every 15min, 800 ping to aus server, phone line dead too, what's going on?

Couple of weeks ago it was international sites not loading, seems like I can't even have a month go smoothly.

Its been infuriating, I've been with orcon, xtra and slingshot, and slingshots definitely have the worst service/product.


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  Reply # 1128156 14-Sep-2014 05:32
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 



 

If you are posting regarding DSL speeds please check that

 



 

- you have reset your modem and router

 


 

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

 

- you are not being throttled by your ISP due to going over the monthly cap

 


 

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

 


 

- you read this topic and follow the instructions there.

 



 

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 



 

- Your ISP and plan

 


 

- Type of connection (ADSL, ADSL2, VDSL)

 


 

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

 


 

- Your general location (or street)

 


 

- If you are rural or urban

 


 

- If you know your connection is to an exchange, cabinet or conklin

 


 

- If your connection is to a ULL or wholesale service

 


 

- If you have done an isolation test as per the link above

 



 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 



 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 



 

I recommend you read these two blog posts:

 



 

- Is your premises phone wiring impacting your broadband performance? (very technical)

 


 

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



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  Reply # 1128169 14-Sep-2014 07:25
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care to provide more info? maybe answer sone of the questions in peterreaders post

for all we know it could be a fault between your house and the cabinet/exhange. it happened to me about 3 months ago, no phone but still had internet, though it was a lot slower than normal

have you called and logged a fault?

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  Reply # 1128174 14-Sep-2014 07:54
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Unless you provide at least some of the information requested, then people here aren't going to be able to help. If you're not sure of the info that's being requested, just ask!

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  Reply # 1128176 14-Sep-2014 08:08
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Surely you have already contacted Slingshot and given then a chance to look into it? What did they say?




Always be yourself, unless you can be Batman, then always be the Batman



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  Reply # 1128777 15-Sep-2014 09:02
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Hey OP, if you've had trouble getting through to the contact center feel free to flick me a message with your account number and I can get one of our technicians to take a look.

Cheers,
Chris




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