FireEngine:Handle9: as it shows not a great deal of respect for existing customers.
Surely it means that customers who stay in contract, get the benefit of great new rates as soon as they occur, without penalty. That is rewarding the most valued customers in return for their ongoing commitment.
What you are saying to me is that Orcon only values customers on contract. It makes me wonder whether there are cost cutting plans which will effect services and the business is concerned with a mass exodus.