Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

91 posts

Master Geek
+1 received by user: 3

# 153762 7-Oct-2014 09:31
Send private message

Im not sure why im trying so hard to give slingshot my money for fibre, Orcon will take my money and so will telecom. I am an existing adsl subscriber and I have had a great service so far.

However slingshot's system seems to be oblivious to several locations around Tauranga having fibre installed. When trying to sign up on their website I'm told that fibre in not available in my area when is been available since August last year. Other providers such as Orcon and telecom are ready to have me sign up and their site detects that UFB is available for me.

I have tried their web support, the standard response is (copied from email)
"Unfortunately Slingshot does not have access to UFB cables to your address which is why we cannot supply you with the Fibre service.In this case there are only certain providers who ca use those lines and unfortunately we are not one of them it is negative as a service we can proviode you.I have double checked that street address also,the website would be going off the same database that shows us we cannot provide you with fibre."

I'm not the only one with this problem as someone else in my office has tried and had long conversations which have gone something like... (as relayed to me)

S: Sorry we cannot provide you fibre
C: But you can provide fibre to the same locations as telecom, in fact im told you buy your fibre service from telecom
S: Yes
C: and telecom can supply me but you can't, can you please recheck.
S: Yes, we can supply you, please let me transfer you endlessly around the building till you give up.

So why the rant, no one in slingshot seems to be catching on that there is a problem with the system that detects if an address had UFB or not and I know i'm not the only one.
I understand there is someone from slingshot who views these forms, so message me and ill will provide you with our addresses so you have have some examples to diagnose what going wrong.

Create new topic

This is a filtered page: currently showing replies marked as answers. Click here to see full discussion.

6564 posts

Uber Geek
+1 received by user: 1285

Lifetime subscriber

  # 1148921 7-Oct-2014 09:33
One person supports this post
Send private message

Each ISP needs to install equipment in each city or town - it seems that Slingshot doesn't have any in Tauranga as this list doesn't contain Slingshot.

27794 posts

Uber Geek
+1 received by user: 7277

Biddle Corp
Lifetime subscriber

  # 1148958 7-Oct-2014 10:15
2 people support this post
Send private message

FletchNZ: Oh well, my understand is that slingshot rents gear from Telecom, so where ever Telecom is slingshot is.
I guess ill give up and go to another provider.

Totally incorrect.

Slingshot (and every other ISP) wholesale services from Chorus (which is not Spark/Telecom) and each of the LFCs that are deploying fibre in different areas. Spark/Telecom also have nothing at all to do with Chorus.

Chorus are not the LFC in Tauranga and have nothing to do with the rollout there, UFF are the LFC there. Slingshot do not yet chosen to deploy equipment into Tauranga and offer services over UFF in this area.

Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:

Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:

Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:

News »

Video game market in New Zealand passes half billion dollar mark
Posted 24-May-2019 16:15

WLG-X festival to celebrate creativity and innovation
Posted 22-May-2019 17:53

HPE to acquire supercomputing leader Cray
Posted 20-May-2019 11:07

Techweek starting around NZ today
Posted 20-May-2019 09:52

Porirua City Council first to adopt new council software solution Datascape
Posted 15-May-2019 12:00

New survey provides insight into schools' technology challenges and plans
Posted 15-May-2019 09:30

Apple Music now available on Alexa devices in Australia and New Zealand
Posted 15-May-2019 09:11

Make a stand against cyberbullying this Pink Shirt Day
Posted 14-May-2019 20:23

Samsung first TV manufacturer to launch the Apple TV App and Airplay 2
Posted 14-May-2019 20:11

Vodafone New Zealand sold
Posted 14-May-2019 07:25

Kordia boosts cloud performance with locally-hosted Microsoft Azure ExpressRoute
Posted 8-May-2019 10:25

Microsoft Azure ExpressRoute in New Zealand opens up faster, more secure internet for Kiwi businesses
Posted 8-May-2019 09:39

Vocus Communications to deliver Microsoft Azure Cloud Solutions through Azure ExpressRoute
Posted 8-May-2019 09:25

Independent NZ feature film #statusPending to premiere during WLG-X
Posted 6-May-2019 22:13

The ultimate dog photoshoot with Nokia 9 PureView #ForgottenDogsofInstagram
Posted 6-May-2019 09:41

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.