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439 posts

Ultimate Geek
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Topic # 157661 8-Dec-2014 21:06
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we are just finishing our house build and need to get the new phone line connected up(currently with SS).
is it possible to get the new line connected up before we move from our rental??
dont want to be out of internet for weeks while services are switched over.

looking at going to naked BB at the new house. Would i qualify for a new ADSL2 router as our old dynalink is on its way out.

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6 posts

Wannabe Geek
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  Reply # 1191882 9-Dec-2014 00:33
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If you know there's  a service lead laid to your property from the network access point then get Slingshot to submit a move for you. (if you are lucky, there shouldn't be any downtime).

Otherwise, ask Slingshot to submit a request to Chorus for a site audit at your new property. There will be a fee though.

Reason for this is that most likely you will need to dig a trench (at your own cost I think) for Chorus to lay the service lead from the network access point to your new property "ETP".  Chorus will tell you where to dig. If that happens then look up on google for "0800 before you dig" - Chorus site. This will tell you pretty much everything you need to know about safe digging.  Once a trench is done, then call Slingshot to get Chorus to lay the service lead. This can be a lengthy process.

I assume you have jack points installed??

When are you planning on moving to your new property?

If you are a good payer and out of contract, Slingshot is usually pretty cool with giving customers a wireless modem for $35 with extended 12 month contract unless you want to pay $130 + for one.


1001 posts

Uber Geek
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Slingshot

  Reply # 1191957 9-Dec-2014 09:25
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I...don't really have anything to add to this, Optic has nailed it. If you want to get the move order or site audit underway feel free to flick me a message with your details and I can get the ball rolling.

Cheers,
Chris




305 posts

Ultimate Geek
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  Reply # 1192238 9-Dec-2014 14:25
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Be aware that if there is no pillar for you to run your service lead to chorus are now charging customers for any cable work that needs to be done on the street

Hmm, what to write...
998 posts

Ultimate Geek
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Subscriber

  Reply # 1192248 9-Dec-2014 14:42
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floydie: we are just finishing our house build and need to get the new phone line connected up(currently with SS).
is it possible to get the new line connected up before we move from our rental??
dont want to be out of internet for weeks while services are switched over.

looking at going to naked BB at the new house. Would i qualify for a new ADSL2 router as our old dynalink is on its way out.


In the good old days (10 years ago) when we moved house and informed telecom, they asked if I would prefer to have the new place go live on possession day and then not cut off the old one for a week or have all calls forwarded to my cell for a few days. at no extra charge

This was a service so that you had a phone at both ends of the move... no they were on different numbers but both rang at the same time

A week later they cut off the old house and we paid a minimal fee to have a redirect for 6 months




Matthew




439 posts

Ultimate Geek
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  Reply # 1192409 9-Dec-2014 21:33
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new house has the trench/ducting all done and the underground cable in. cable goes right to the chorus pillar on the corner of our property and the etp end has been ducted for fiber readiness and just a cat 5 from the etp outside into the other side of the garage where the one and only jack will be next to my router/switch.

i just dont want to be without internet for weeks over december/christmas/new year or whenever they get round to connecting up the new service.



439 posts

Ultimate Geek
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  Reply # 1195183 10-Dec-2014 19:49
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Slingshot: I...don't really have anything to add to this, Optic has nailed it. If you want to get the move order or site audit underway feel free to flick me a message with your details and I can get the ball rolling.

Cheers,
Chris

thanks Chris.
i'll get ou to site and get the pillar number also. hope to have a changeover sometime after the 18th or 19th but before xmas not sure if that doable for a new connection.

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Slingshot

  Reply # 1195568 11-Dec-2014 13:56
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floydie: thanks Chris.
i'll get ou to site and get the pillar number also. hope to have a changeover sometime after the 18th or 19th but before xmas not sure if that doable for a new connection.


Could get a bit sticky with the Chorus black/brown out periods (not sure the exact dates on these myself if anyone from Chorus wants to comment :) :) If you can pm me the details of your new place as soon as you can I'll get things moving asap.






6 posts

Wannabe Geek
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  Reply # 1195875 11-Dec-2014 21:43

floydie:
Slingshot: I...don't really have anything to add to this, Optic has nailed it. If you want to get the move order or site audit underway feel free to flick me a message with your details and I can get the ball rolling.

Cheers,
Chris

thanks Chris.
i'll get ou to site and get the pillar number also. hope to have a changeover sometime after the 18th or 19th but before xmas not sure if that doable for a new connection.


Mid December is always a bad time to signup with a new isp/move address due to brown out periods.

You'd be lucky to have your services connected on your desired date at your new property.  



439 posts

Ultimate Geek
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  Reply # 1196594 12-Dec-2014 21:04
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pm sent chris...

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Uber Geek
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Slingshot

  Reply # 1197741 15-Dec-2014 13:45
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Ultimate Geek
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  Reply # 1198092 15-Dec-2014 21:23
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another sent

165 posts

Master Geek
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  Reply # 1199053 17-Dec-2014 12:54
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Not quite a couple of weeks ago I called Slingshot re getting fibre installed into the new digs for the 15th, got a call from Chorus last Tuesday that they would install on Thursday last week, had to bump them off until the 15th as planned due to me not actually owning the house until the 12th...

Chorus came, discussed install, got ONT in hall cupboard just as I wanted, got overhead feed routed through roof space with no manky conduit down the side of my house just as I wanted, everything went swimmingly very happy with the techs and Slingshot.

Just waiting for Slingshot to upgrade me from 30mbps to 100mbps... hint hint...

Need to plan ahead and with Xmas almost here I think I was lucky.

Tim

222 posts

Master Geek
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  Reply # 1199074 17-Dec-2014 13:11
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Ask your service provider to arrange a PC service order with Chorus, this is a Pre-Connect order that will get a working circuit (with NU tone) from the exchange/cabinet to the premises.  Once connected, you can call and have the "switch over" done at your leisure.




"Setting the Standard in Quality and Commitment"

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Ultimate Geek
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  Reply # 1199081 17-Dec-2014 13:17
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For my part of the Waikato, and I suspect nationally, the brown-out period for Chorus Contractors is 19th-5th - there are minimal workers, and no build work is done in this period, just restoration and basic provisioning.

 

 

Depending on volumes you should be able to get it done pretty quickly if it's as straight forward as you've said.

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