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J32



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Topic # 159872 15-Dec-2014 16:27
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I have applied to be upgraded to slingshots fibre plan. Unfortunately the application failed due to the Telecom telling Slingshot my address is not in range for that service. Of course I got a message here from Chorus telling me otherwise. 

 

Anyway, Slingshot already did sent me the TriplePlay 150 router. I thought it can't hurt for somewhat $20. The router came preset with the connection data for ADSL and UFB. Once I turned it on and had changed the WiFi password and SSID to something other than the default I started to run into problems right away.

 

Certain sites just wouldn't load. The weird thing was pages of certain websites were not loading while other pages from the same site were loading just fine. Pretty fast it was clear the problem lies with https sites, like gmail, facebook, pinterest. Google Chrome gave me an "Error Connection Reset" every time. 

 

I went through the basics like clearing cache, cookies etc., changed browsers, deinstalled the chrome, tried incognito mode, flushed dns, entered dns servers manually into the network card and so on. But nothing seemed to help. Sometimes CTRL+R or a simple F5 would work to load the page. Sometimes it loaded only half of the content. Mostly it just did not load at all. 

 

After resetting the router and using all the defaults and still not having the pages load correctly I gave up and switched to my old netgear router and things just work as they should.

 

If anybody here has the TriplePlay 150 having the same problem, I would appreciate a solution if someone found it.

 

 

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  Reply # 1197948 15-Dec-2014 17:00
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Yes! We have exactly the same problem with the TriplePlay150.

We're seeing all sorts of intermittent issues with loading web pages. Most often, pages hang when trying to load CDN type content, gstatic.com, static2.stuff.co.nz, ebaystatic etc 

I've been away from home for most of the time since we got it installed so haven't really had a chance to troubleshoot the problem. I had planned to drop in one of our spare firewalls from work and try that before calling Slingshot to report a fault

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  Reply # 1197976 15-Dec-2014 17:46
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A) Wall of text :/
B) May I ask what OS you use? I have similar problems but they are generally solved for a short while by flushing my DNS cache and I have had said problems since before I moved to UFB and the Tripleplay. I used Windows 8.1 (now 10TP).

Brumdfondl





 
 
 
 


J32



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  Reply # 1198246 16-Dec-2014 08:51
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As for the wall of text I did write in paragraphs. Don't know what happened there.
J32: I have applied to be upgraded to slingshots fibre plan. Unfortunately the application failed due to the Telecom telling Slingshot my address is not in range for that service. Of course I got a message here from Chorus telling me otherwise. 

Anyway, Slingshot already did sent me the TriplePlay 150 router. I thought it can't hurt for somewhat $20. The router came preset with the connection data for ADSL and UFB. Once I turned it on and had changed the WiFi password and SSID to something other than the default I started to run into problems right away.

Certain sites just wouldn't load. The weird thing was pages of certain websites were not loading while other pages from the same site were loading just fine. Pretty fast it was clear the problem lies with https sites, like gmail, facebook, pinterest. Google Chrome gave me an "Error Connection Reset" every time. 

I went through the basics like clearing cache, cookies etc., changed browsers, deinstalled the chrome, tried incognito mode, flushed dns, entered dns servers manually into the network card and so on. But nothing seemed to help. Sometimes CTRL+R or a simple F5 would work to load the page. Sometimes it loaded only half of the content. Mostly it just did not load at all. 

After resetting the router and using all the defaults and still not having the pages load correctly I gave up and switched to my old netgear router and things just work as they should. If anybody here has the TriplePlay 150 having the same problem, I would appreciate a solution if someone found it.  
 

OS is Windows 8.1   Yes flushing DNS cache helps some times, unfortunately in my case not always. If I am on my netgear router, this problem does not seem to exist for me.

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  Reply # 1198746 16-Dec-2014 23:35
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I have had similar intermittent connection problems with my TriplePlay. I never had any of these problems with my old router and I wish I could go back to it but then I wouldn't know how to get voice to work.

J32



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  Reply # 1198860 17-Dec-2014 09:26
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Good to hear that I am not the only one. I played around with the settings. Unfortunately I haven't come up with a solution so far. 

J32



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  Reply # 1199425 17-Dec-2014 18:57
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I would like to get to the bottom of this problem and hope someone can get me some advise. At the moment I am basically just turning things on and off, without knowing what these settings actually do.

Here some details:

DSL ATM Interface Configuration

Interface Vpi Vci DSL Latency Category Link Type Connection Mode IP QoS Scheduler Alg Queue Weight Group Precedence
atm0  0  100  Path0  UBR  PPPoA  DefaultMode Enabled  SP  1  8  

Wide Area Network (WAN) Service Setup
Interface Description Type Vlan8021p VlanMuxId Igmp NAT Firewall IPv6 Mld
pppoa0 SlingshotDSL PPPoA N/A N/A Enabled Enabled Enabled Disabled Disabled  

UPNP is enabled  

Packet Acceleration is enabled  

QoS is enabled    

There is an option called DNS Proxy and it is enabled by default. The only options I have here are to disable it and setting "Host name of the Broadband Router", as well as the "Domain name of the LAN network". Disabled my router is connected to the internet, but my devices such as my Laptop or cellphone cannot use the internet.

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  Reply # 1199535 17-Dec-2014 21:42
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After you turned off DNS Proxy, did you re-connect the client devices or turn them off/on again?

When turned off, your router should not longer respond to DNS requests. Since your clients are probably set to use the router as their DNS server via DHCP, it's expected that this would fail.
If you re-connect the client devices, DHCP should push out the ISPs DNS servers directly, or whatever else you've configured the router to use. 

I can't test this now because others in the house are using the Internet but will when I get a chance

J32



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  Reply # 1199541 17-Dec-2014 22:00
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OmniouS: After you turned off DNS Proxy, did you re-connect the client devices or turn them off/on again?

When turned off, your router should not longer respond to DNS requests. Since your clients are probably set to use the router as their DNS server via DHCP, it's expected that this would fail.
If you re-connect the client devices, DHCP should push out the ISPs DNS servers directly, or whatever else you've configured the router to use. 

I can't test this now because others in the house are using the Internet but will when I get a chance



I turned DNS Proxy off. Then restarted the router afterwards to ensure all clients are disconnected. Unfortunately DHCP does not seem to push the DNS servers to the client.  No clients were able to to reach the internet. 

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  Reply # 1199593 18-Dec-2014 00:50
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J32:
OmniouS: After you turned off DNS Proxy, did you re-connect the client devices or turn them off/on again?

When turned off, your router should not longer respond to DNS requests. Since your clients are probably set to use the router as their DNS server via DHCP, it's expected that this would fail.
If you re-connect the client devices, DHCP should push out the ISPs DNS servers directly, or whatever else you've configured the router to use. 

I can't test this now because others in the house are using the Internet but will when I get a chance



I turned DNS Proxy off. Then restarted the router afterwards to ensure all clients are disconnected. Unfortunately DHCP does not seem to push the DNS servers to the client.  No clients were able to to reach the internet. 


Confirmed same behaviour here too... that's unexpected. That option is completely pointless if it doesn't change the DHCP DNS config

Edit: I attempted to add DHCP option 6 to push out a different DNS IP address. I wasn't expecting it to work but the error that I got back was surprising. You can't enter '.' into the value field which means that IP addresses can't be entered. That really limits the usefulness of that functionality. The language and spelling on that page is interesting as well

J32



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  Reply # 1200404 19-Dec-2014 10:04
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I will be at work for the next few days and won't have time to investigate further. However, this morning I came across an article which described DNS problems with Windows 8.1. The solution was netsh winsock reset


Therefore my laptop runs Windows 8.1, I gave it a try. After a restart, pages that had the ERR CONNECTION RESET loaded fine. I will monitor it and see if the problem comes back.

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  Reply # 1200550 19-Dec-2014 13:14
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J32: I will be at work for the next few days and won't have time to investigate further. However, this morning I came across an article which described DNS problems with Windows 8.1. The solution was netsh winsock reset


Therefore my laptop runs Windows 8.1, I gave it a try. After a restart, pages that had the ERR CONNECTION RESET loaded fine. I will monitor it and see if the problem comes back.


I don't think it's related to Windows 8.1. My flatmate and I have experienced this on computers running Windows 7, and it used to happen with my desktop before I upgraded from 8 to 8.1.




rm *


J32



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+1 received by user: 9


  Reply # 1200637 19-Dec-2014 16:00
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Detruire:
J32: I will be at work for the next few days and won't have time to investigate further. However, this morning I came across an article which described DNS problems with Windows 8.1. The solution was netsh winsock reset


Therefore my laptop runs Windows 8.1, I gave it a try. After a restart, pages that had the ERR CONNECTION RESET loaded fine. I will monitor it and see if the problem comes back.


I don't think it's related to Windows 8.1. My flatmate and I have experienced this on computers running Windows 7, and it used to happen with my desktop before I upgraded from 8 to 8.1.


I do believe myself, the problem lies with the router. Simply because I do not have this problem with my netgear router. However the netsh winsock reset are a work around (for me at least) until the problem can be identified.

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  Reply # 1200671 19-Dec-2014 17:09
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I tried the netsh workaround when I first started having issues (before I got the tripleplay) but it only worked for a short time.

Try setting the Slingshot DNS in the IPv4 properties instead of using DHCP to get them from the router. It is what I have started doing and it does seem to be working so far.

Brumfondl 





J32



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+1 received by user: 9


  Reply # 1201563 21-Dec-2014 18:15
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Brumfondl: I tried the netsh workaround when I first started having issues (before I got the tripleplay) but it only worked for a short time.

Try setting the Slingshot DNS in the IPv4 properties instead of using DHCP to get them from the router. It is what I have started doing and it does seem to be working so far.

Brumfondl 


Yes! the netsh workaround lasted for about 2 days, then the problem occurred again. Setting the DNS in the IPv4 properties unfortunately does nothing for me. Not with Slingshot's DNS, Google DNS or OpenDNS. 

J32



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+1 received by user: 9


  Reply # 1210525 8-Jan-2015 13:47
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So, I have tried several things regarding DNS issues suggested all over the internet. No luck. All the solutions suggested are temporary fixes that won't last a day in most cases.

During my research I came across several sites/forums/posts suggesting that something has changed with the upgrade to Windows 8.1 and how it handles DNS. Several companies who supply routers seem to have done a firmware update to fix the problem.

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