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4 posts

Wannabe Geek
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  Reply # 1472081 15-Jan-2016 16:42
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UPDATE:

Called and emailed Slingshot in last couple days.

Nicely REQUESTED a Netcomm NFV4 be sent out.

Arrived today.

Anyone know how to configure these for Slingshot UFB?

T

930 posts

Ultimate Geek
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  Reply # 1472118 15-Jan-2016 17:28
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They did not send it pre-configured?





4 posts

Wannabe Geek
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  Reply # 1472144 15-Jan-2016 18:33
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UPDATE

No. I configured it. Just looked at the settings off the nasty Triple play and bumbled my way through it.

Now have the Netcomm running as I type.

All I can say is like night and day using the new router.

A LOT faster.....feels like it...

But the speed tests confirmed it. 110 down and 22 up before 92 -97 down and 18-19 up.

Very happy....


62 posts

Master Geek
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  Reply # 1473452 18-Jan-2016 07:50
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thomasbredman: UPDATE

No. I configured it. Just looked at the settings off the nasty Triple play and bumbled my way through it.

Now have the Netcomm running as I type.

All I can say is like night and day using the new router.

A LOT faster.....feels like it...

But the speed tests confirmed it. 110 down and 22 up before 92 -97 down and 18-19 up.

Very happy....
 
  Mine didn't come pre configured either NF4V. Found out they sent me a refurbished one... all good with that.

62 posts

Master Geek
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  Reply # 1480475 28-Jan-2016 09:41
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Brumfondl: My did not send it pre-configured?

 

No mine wasn't configured either when they sent out the NF4V. I had to enter lots of numbers into the modem.... sorry I don't know how this process was suppose to be done, forgot

 

authenication 64997_ _ _ _ _

 

cid name649974_ _ _ _

 

cid number649974_ _ _ _

 

password SSkzb_ _ _ _ _

 

That didn't work ... /smh, plus the modem they sent me didn't have all the accessories (cords) as I found out the modem was refurbished.

 

This resulted in me calling slingshot again the next morning .... but got no joy there,  so rang netcomm themselves and did remote access,  who with the aid of slingshot senior resolution team ... ... took 8 hours to configure my modem.  Ended up with migraine at the end of it all. Sent them my chat log with netcomm.

 

Just yesterday, had slingshot configure my modem again at their end ( had to make sure a check box was ticked on my modem so they could enter modem settings at their end). The 8 hour drama had some of the settings configured wrong, leaving me with issues with my  dialing plan 0508 numbers as always being engaged and had been entered as 0500. Net dropping.  Other devices could not connect or they would connect but for 1 or 2 minutes other issues still under "observation".

 

 

 

What I found confusing is that my ISP had told TDR they couldn't access my modem and mess around with the settings... yet they did yesterday. Under Management >>> Acess control>>> Services. Wan was already enabled.....Devices are able to connect now, net not dropping now. Had to make sure something on my modem was set to enable, which it already ws for them to configure my modem settings. 

 

 

 

Modem had a setting of WPA2-PSK  instead of Mixed WPA2/WPA-PSK.  Can't remember what else she did to correct the settings.

 

 

 

 

 

 


J32



79 posts

Master Geek
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  Reply # 1481534 29-Jan-2016 21:59
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I got my fibre connection today. Just a couple of hours later I did get my first DNS errors with the TriplePlay 150. Since then I had a couple of DNS errors for different websites. It didn't even last a day. Emailed Slingshot again. 


62 posts

Master Geek
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  Reply # 1481542 29-Jan-2016 22:28
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J32:

 

I got my fibre connection today. Just a couple of hours later I did get my first DNS errors with the TriplePlay 150. Since then I had a couple of DNS errors for different websites. It didn't even last a day. Emailed Slingshot again. 

 

 

 

 

I don't get it.... I was told by both technicians and senior resolution team that they are no longer supplying tripleplay150 modem due to technical issues with them. So I am stumped why they they are still sending these out despite the fact I got TDR involved to help with this issue. Doent make sense to meundecided

 

 

 

Send it back and ask for a NF4V, like the rest of us. I got mine free of charge. They sent out 5 of the dang useless tripleplays to me... nothing but a nightmare.

 

 

 

1 week, 31 call hours and 14 technicians and a migraine with these d*ng tripleplays from my isp.


J32



79 posts

Master Geek
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  Reply # 1481552 29-Jan-2016 23:02
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8002F994:

 

J32:

 

I got my fibre connection today. Just a couple of hours later I did get my first DNS errors with the TriplePlay 150. Since then I had a couple of DNS errors for different websites. It didn't even last a day. Emailed Slingshot again. 

 

 

 

 

I don't get it.... I was told by both technicians and senior resolution team that they are no longer supplying tripleplay150 modem due to technical issues with them. So I am stumped why they they are still sending these out despite the fact I got TDR involved to help with this issue. Doent make sense to meundecided

 

 

 

Send it back and ask for a NF4V, like the rest of us. I got mine free of charge. They sent out 5 of the dang useless tripleplays to me... nothing but a nightmare.

 

 

 

1 week, 31 call hours and 14 technicians and a migraine with these d*ng tripleplays from my isp.

 



This is my third TriplePlay150. I applied 1 year ago for fibre (where I got my first TP150), the connection was denied by chorus or telecom at the time. I kept the modem and used it for ADSL for a while, where the same DNS problems occured. That is why I started this topic.

 

Later I was told I could get fibre and my app was denied again (I got my second TP150, which showed the same problems, I send it back).

 

In November I was told once again I could get fibre and finally it was happening. I received my 3rd TP150 and must have been one of the last to get it. My fibre connection was suppose to happen on Jan 6, but was due to a skeleton crew working at that time moved to today. I believe they started to send out the NF4V 2 weeks after. I already asked for a replacement, but was told (see my post above) that they would not exchange it unless I have it on my fibre line and have problems. 

 


Now I am using it with fibre and still have problems. My email went out right away asking to replace it with the NF4V


3 posts

Wannabe Geek
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  Reply # 1482722 1-Feb-2016 12:21
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Success. cool I asked Slingshot to replace the TriplePlay150 with a NF4V. No problems - it arrived soon after (for free) and is now working well. Nice. It actually arrived 2 days before Xmas but the hectic and holidays meant it didn't get installed until a few days ago.

 

But

 

As described above, we had all the same problems with the TriplePlay 150 as others on both Copper/ADSL and UFB, and had spent hours on the phone. Slingshot do have attractive packages but through the years I've spent hours on the phone when issues cropped up - fortunately not so often as swap ISP's at this stage. I've been with them for years and have experience with other ISP's though admin of other people's systems. Other ISP's have issues too.

 

The NF4V was partially configured when it arrived. Internet worked out-of-the-box but the phone (VoIP) didn't work, so I tried to configure it myself with parameters from the TriplePlay 150 - without success. (I have used VoIP for years here and overseas.) Back on the phone several times for in total almost 2 hours.

 

The issues with the VoIP was frustrating and came in partsyell:

 

Part 1: The NF4V arrived smile in the heat of Xmas preparations (large family gathering at our place, lots of guests ...) and SS AUTOMATICALLY switched the VoIP from the TriplePlay modem to the NF4V - which wasn't attached! Result: The phone stopped workingfrown. So again hours on the phone to SS in the pre-Xmas hectic in the long wait queues. It then took a long while until the Tier 1 support via Tier 2 eventually found out what had happened and reconfigured it back for a TriplePlay.

 

Part 2: After Xmas and being away I installed the NF4V, which had no VoIP configuration. Due to the episode before Xmas I was pretty quick onto the phone (the queue was horrendous that day). VoIP started working after several attempts. Again something like 2 hours on the phone just to get it working.

 

Part 3: The phone stopped working several days laterfrown. Again something like 2 hours on the phone until Tier 2 discovered their system had automatically reset our phone back from the NF4V to the TriplePlay 150's configuration. Ugh.

 

The Good / The Bad

 

Good

 

1. The new modem (NF4V) appears quite OK

 

2. SS have a polite telephone helpline who does really try, and will usually eventually get things workingsmile

 

Bad

 

3. It can take several attempts often several hours on phone to fix issues

 

4. The VoIP issues were all avoidable

 

In the end just our VoIP cost SS themselves money i.e. their automatically switching of our VoIP cost them several hours to fix this compared to checking first before switching between modems. If the check can't be automated then a quick human check before the existing automatic switching occurs would have saved them time (and money). (I doubt I'm the only customer with this frustration.)

 

5. The Triple Play issues seem avoidable too. I presume the modem was tested before use especially since it works with Copper/ADSL? Was the version shipped to customers different to those tested?

 

Overall

 

We're happy with the NF4V and will continue with SS (other ISP's have problems too).

 

I hope SS learn something here and see that some improvement in their procedures could have saved them and their customers a lot of unnecessarily lost time and money, even if the modem issue was unavoidable.


62 posts

Master Geek
+1 received by user: 3


  Reply # 1483049 1-Feb-2016 19:12
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SunAndGarden:

 

 

 

The Good / The Bad

 

Good

 

1. The new modem (NF4V) appears quite OK

 

2. SS have a polite telephone helpline who does really try, and will usually eventually get things workingsmile

 

Bad

 

3. It can take several attempts often several hours on phone to fix issues

 

4. The VoIP issues were all avoidable

 

In the end just our VoIP cost SS themselves money i.e. their automatically switching of our VoIP cost them several hours to fix this compared to checking first before switching between modems. If the check can't be automated then a quick human check before the existing automatic switching occurs would have saved them time (and money). (I doubt I'm the only customer with this frustration.)

 

5. The Triple Play issues seem avoidable too. I presume the modem was tested before use especially since it works with Copper/ADSL? Was the version shipped to customers different to those tested?

 

Overall

 

We're happy with the NF4V and will continue with SS (other ISP's have problems too).

 

I hope SS learn something here and see that some improvement in their procedures could have saved them and their customers a lot of unnecessarily lost time and money, even if the modem issue was unavoidable.

 

 Its a netcomm modem ... ... slingshot is trained in the basics .... I got mine configured through netcomm themselves .... It was slingshot that was stuffing up my settings and why it took so long to configure.


3 posts

Wannabe Geek
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  Reply # 1487544 8-Feb-2016 15:37
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Hi 8002F994,

Yes, SS appear still to be learning about the NF4V themselves, and will probably be up to speed soon. Frustrating, but I still think they give the best price/supply ratio for domestic, home use based on own experience with several other ISP's.

Presumably now that VoIP and internet are working OK more complicated queries will have to go to Netcomm. Did you communicate with Netcomm by phone or email?


38 posts

Geek
+1 received by user: 15


  Reply # 1487600 8-Feb-2016 16:57
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Just bumping this topic. Typed my router details into google and this thread came up.

 

I'm having the exact same issue with pages timing out, very slow loading etc. Sometimes if facebook loads with no issues, trademe will not load at all and vice versa. So strange. Glad to find to find this thread as I thought maybe it was my relatives downloading things and wrecking our bandwidth!

 

When we first got the router we had no issues, about 2 months later it has started playing up. We've also had a lot of issues with the fibre connection going down (red light on the fibre box showing a fibre error) and the phone line failing many times and needing to be reset on slingshot side.

What is up with these routers? Is it some hardware failing? Will be calling slingshot tomorrow to request an upgrade to a different router as suggested on here.


38 posts

Geek
+1 received by user: 15


  Reply # 1487620 8-Feb-2016 17:38
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Just got off the phone with slingshot and the lady says they will send me a replacement tripleplay router and a courier bag so I have to send my current one in for inspection. If the current one is deemed to not be faulty then I'll have to pay the cost of the router.
I politely declined it and requested that they upgrade me to the new router whether there is an extra cost or not because I'll be going around in circles otherwise and also mentioned the tripleplay is not as fast as the newer one...
I have had so many issues with slingshot... Very hard to get them to provide decent service at times but they do get there eventually. I hope they don't charge me extra for the new router because it's not really my fault they're supplying bad product. Maybe I'll try strike a deal where they send me the NF4V and I sent the tripleplay away for inspection, if the tripleplay is faulty then I don't pay, if it isn't faulty then I'll pay the upgrade cost?


38 posts

Geek
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  Reply # 1487635 8-Feb-2016 18:11
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Just got off the phone with slingshot again.
They are sending us an NF4V! No mention of having to pay anything. Will let you guys know how I get on once I receive it and have it working. The guy said I don't need to configure anything so hopefully that is actually the case.


115 posts

Master Geek
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  Reply # 1489896 10-Feb-2016 18:25
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On the topic of NF4V, has anyone upgraded its firmware? 

 

I got mine couple days ago; with version R5B022 loaded. The latest version available on NetComm website is R5B030 but the file name has AU in it, which makes me wonder if it's compatible with NZ settings.

 

Keen to hear your thoughts on this. Thanks.


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