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2 posts

Wannabe Geek


  Reply # 1223688 27-Jan-2015 23:26
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Notwithstanding with that, what they're trying to do to me looks like a cheeky breach of the fixed term contract we already have and common contract law in general. You might argue that paragraph 3.1 of the terms allows the increase ("We may vary our charges from time to time") but I can tell you the clause if perfectly void in context of a fixed term plan. Although business grounds behind the increase can be valid, as a customer I do not have to care; those grounds cannot change the legal requirement to obey the existing fixed term contract.


I agree with you.  Although following my comment earlier in this thread we did, ashamedly, decide that this is a fight we simply can't be bothered with right now.  Last time I had to fight with Slingshot's helpdesk resulted in months of stress involving three faulty ADSL modems and a requirement for me to spend large amounts of time building detailed evidence of the faults of two of them (I gave up trying with the third), but that's another story.

We will, however, be considering shopping around to see what alternatives are available once our fixed term runs out.

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Wannabe Geek
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  Reply # 1237167 13-Feb-2015 11:50
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izogi:
Notwithstanding with that, what they're trying to do to me looks like a cheeky breach of the fixed term contract we already have and common contract law in general. You might argue that paragraph 3.1 of the terms allows the increase ("We may vary our charges from time to time") but I can tell you the clause if perfectly void in context of a fixed term plan. Although business grounds behind the increase can be valid, as a customer I do not have to care; those grounds cannot change the legal requirement to obey the existing fixed term contract.


I agree with you.  Although following my comment earlier in this thread we did, ashamedly, decide that this is a fight we simply can't be bothered with right now.  Last time I had to fight with Slingshot's helpdesk resulted in months of stress involving three faulty ADSL modems and a requirement for me to spend large amounts of time building detailed evidence of the faults of two of them (I gave up trying with the third), but that's another story.

We will, however, be considering shopping around to see what alternatives are available once our fixed term runs out.


I am in the same situation, I did correspond with their Customer Service Rep but she never replied when I pointed out the irony of saying that if we sign a contract they will not put up the price, even though we are all ready in a contract. I also will be shopping around in August.

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