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103 posts

Master Geek
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Topic # 165772 20-Feb-2015 09:19
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How long should it take to get a chorus engineer when switching fibre provider from WXC to slingshot?

 

I am trying to change providers. I arranged with Slingshot on 24 Jan and they told me 7 to 10 days.

 

I have contacted slingshot on several occasions asking for an update but all they can tell me is that they are waiting for Chorus.

 

After my most recent conversation with Slingshot on Wednesday 18 Feb they advised that they would contact Chorus to get an estimated install date and call me back….I’m still waiting.

I hope this level of services from Slingshot isn't a sign of things to come

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1002 posts

Uber Geek
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Slingshot

  Reply # 1242831 20-Feb-2015 09:25
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Hey OP, A transfer should be pretty pain free afaik. Flick me a message with your account details and I'll see what I can do




37 posts

Geek


  Reply # 1242923 20-Feb-2015 10:44
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Hey Nikoftime,

Just to let you know I switched from WXC to Slingshot some years ago. No regrets from me. Slingshot are pretty great, I would recommend using the Geekzone forum /PM as the best means of contact though - you get straight to the experts rather than a customer service rep.

Good luck!

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