Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

1684 posts

Uber Geek
+1 received by user: 255


Topic # 180757 21-Sep-2015 08:37
One person supports this post
Send private message

My internet went down on Thursday - taking the phone line with it.

Gave Slingshot a call at around 6pm and they talked through the issue, booked a Chorus tech to come look at the issue and stated it'll be within 24-72 hrs to complete the job.

Chorus tech turned up around 7.30am next day and found the issue, resolved it within a couple of minutes and internet/phone line were back up and running again as per normal.

Thanks Slingshot - you take a lot of stick when things don't go right, but nobody seems to offer any praise for the tings you do well...Good Work!

Handsome Dan Has Spoken.

Create new topic
6429 posts

Uber Geek
+1 received by user: 1565

  Reply # 1390908 21-Sep-2015 08:43
One person supports this post
Send private message

whilst it's good to see a positive thread, there is something just a little sad about the state of assumed ISP service levels that there is a need to have a thread when the level of service you described SHOULD be totally normal, totally expected, and happen every time.

This isn't even an example of them (Slingshot or Chorus) going 'above and beyond'.

This is exactly what should happen when you have a fault.



  1. You log a fault.  
  2. After basic troubleshooting to rule our modem or user error, they log it with Chorus.  
  3. Chorus send a tech out within a day or so and fix it.


It just feels a little excessive to be posting a thread about a totally mundane and standard customer experience.  

1684 posts

Uber Geek
+1 received by user: 255


  Reply # 1390952 21-Sep-2015 09:14
One person supports this post
Send private message

While I agree its a bit sad to be posting a "well done for doing what I pay them to do" - it's fair to say they exceeded the 24-72 hrs to rectify and also did a great job of resolving the issue.

People are so quick to slam ISP's - nobody ever mentions the fact that they more than meet their obligations on most occasions.

Handsome Dan Has Spoken.


144 posts

Master Geek
+1 received by user: 20

  Reply # 1391235 21-Sep-2015 13:11
Send private message

I believe most of Slingshot ISP problems is in fact Chorus faults but all praise/blame goes to them as those who responsible for service.

Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:

Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:

Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:

News »

Nothing nebulous about Microsoft’s cloud-transition
Posted 21-Jul-2017 15:34

We’re spending more on tech, but not as much as Australians
Posted 21-Jul-2017 11:43

Endace announces EndaceFabric for network-wide packet recording
Posted 20-Jul-2017 20:49

Acorn 6: MacOS image editing for the rest of us
Posted 20-Jul-2017 17:04

HTC faces backlash over keyboard pop-up ads
Posted 19-Jul-2017 15:53

BNZ adds Visa credit cards to Android Pay wallet
Posted 18-Jul-2017 19:44

Still living in a Notification hell – Om Malik
Posted 18-Jul-2017 13:00

Duet Display uses iPad to extend Mac, PC
Posted 18-Jul-2017 10:58

PC sales could be worse
Posted 17-Jul-2017 07:34

Crypto-currencies, tulips, market bubbles
Posted 17-Jul-2017 06:38

NZ Tech Podcast: Big batteries, solar cars, cold war, IoT
Posted 16-Jul-2017 16:53

Vodafone Australia mulls Wisp alliance, NZ implications
Posted 13-Jul-2017 16:49

Rural health professionals see fibre pay-off
Posted 13-Jul-2017 11:52

Vodafone announces expansion of $5 Daily Roaming
Posted 13-Jul-2017 10:20

Intel unveils powerful Intel Xeon Scalable processors
Posted 12-Jul-2017 20:41

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.