Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




1715 posts

Uber Geek
+1 received by user: 280

Subscriber

Topic # 180757 21-Sep-2015 08:37
One person supports this post
Send private message

My internet went down on Thursday - taking the phone line with it.

Gave Slingshot a call at around 6pm and they talked through the issue, booked a Chorus tech to come look at the issue and stated it'll be within 24-72 hrs to complete the job.

Chorus tech turned up around 7.30am next day and found the issue, resolved it within a couple of minutes and internet/phone line were back up and running again as per normal.

Thanks Slingshot - you take a lot of stick when things don't go right, but nobody seems to offer any praise for the tings you do well...Good Work!




Handsome Dan Has Spoken.

Create new topic
6433 posts

Uber Geek
+1 received by user: 1570


  Reply # 1390908 21-Sep-2015 08:43
One person supports this post
Send private message

whilst it's good to see a positive thread, there is something just a little sad about the state of assumed ISP service levels that there is a need to have a thread when the level of service you described SHOULD be totally normal, totally expected, and happen every time.

This isn't even an example of them (Slingshot or Chorus) going 'above and beyond'.

This is exactly what should happen when you have a fault.

 

     

  1. You log a fault.  
  2. After basic troubleshooting to rule our modem or user error, they log it with Chorus.  
  3. Chorus send a tech out within a day or so and fix it.

 


It just feels a little excessive to be posting a thread about a totally mundane and standard customer experience.  





1715 posts

Uber Geek
+1 received by user: 280

Subscriber

  Reply # 1390952 21-Sep-2015 09:14
One person supports this post
Send private message

While I agree its a bit sad to be posting a "well done for doing what I pay them to do" - it's fair to say they exceeded the 24-72 hrs to rectify and also did a great job of resolving the issue.

People are so quick to slam ISP's - nobody ever mentions the fact that they more than meet their obligations on most occasions.






Handsome Dan Has Spoken.

 
 
 
 


153 posts

Master Geek
+1 received by user: 20


  Reply # 1391235 21-Sep-2015 13:11
Send private message

I believe most of Slingshot ISP problems is in fact Chorus faults but all praise/blame goes to them as those who responsible for service.

Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

$3.74 million for new electric vehicles in New Zealand
Posted 17-Jan-2018 11:27


Nova 2i: Value, not excitement from Huawei
Posted 17-Jan-2018 09:02


Less news in Facebook News Feed revamp
Posted 15-Jan-2018 13:15


Australian Government contract awarded to Datacom Connect
Posted 11-Jan-2018 08:37


Why New Zealand needs a chief technology officer
Posted 6-Jan-2018 13:59


Amazon release Silk Browser and Firefox for Fire TV
Posted 21-Dec-2017 13:42


New Chief Technology Officer role created
Posted 19-Dec-2017 22:18


All I want for Christmas is a new EV
Posted 19-Dec-2017 19:54


How clever is this: AI will create 2.3 million jobs by 2020
Posted 19-Dec-2017 19:52


NOW to deploy SD-WAN to regional councils
Posted 19-Dec-2017 19:46


Mobile market competition issues ComCom should watch
Posted 18-Dec-2017 10:52


New Zealand government to create digital advisory group
Posted 16-Dec-2017 08:47


Australia datum changes means whole country moving 1.8 metres north-east
Posted 16-Dec-2017 08:39


UAV Traffic Management Trial launching today in New Zealand
Posted 12-Dec-2017 16:06


UFB connections pass 460,000
Posted 11-Dec-2017 11:26



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.