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Topic # 180757 21-Sep-2015 08:37
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My internet went down on Thursday - taking the phone line with it.

Gave Slingshot a call at around 6pm and they talked through the issue, booked a Chorus tech to come look at the issue and stated it'll be within 24-72 hrs to complete the job.

Chorus tech turned up around 7.30am next day and found the issue, resolved it within a couple of minutes and internet/phone line were back up and running again as per normal.

Thanks Slingshot - you take a lot of stick when things don't go right, but nobody seems to offer any praise for the tings you do well...Good Work!




Handsome Dan Has Spoken.

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  Reply # 1390908 21-Sep-2015 08:43
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whilst it's good to see a positive thread, there is something just a little sad about the state of assumed ISP service levels that there is a need to have a thread when the level of service you described SHOULD be totally normal, totally expected, and happen every time.

This isn't even an example of them (Slingshot or Chorus) going 'above and beyond'.

This is exactly what should happen when you have a fault.

 

     

  1. You log a fault.  
  2. After basic troubleshooting to rule our modem or user error, they log it with Chorus.  
  3. Chorus send a tech out within a day or so and fix it.

 


It just feels a little excessive to be posting a thread about a totally mundane and standard customer experience.  





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  Reply # 1390952 21-Sep-2015 09:14
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While I agree its a bit sad to be posting a "well done for doing what I pay them to do" - it's fair to say they exceeded the 24-72 hrs to rectify and also did a great job of resolving the issue.

People are so quick to slam ISP's - nobody ever mentions the fact that they more than meet their obligations on most occasions.






Handsome Dan Has Spoken.

 
 
 
 


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  Reply # 1391235 21-Sep-2015 13:11
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I believe most of Slingshot ISP problems is in fact Chorus faults but all praise/blame goes to them as those who responsible for service.

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