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Topic # 188964 11-Dec-2015 15:18
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Chorus had a job to install hybrid wiring, as I only have a ONTB box which was installed in the 13th last month.
Today they turned up to install hybrid wiring, but before they did, they asked for a filter. Then used a phone cord to plug into my NF4V modem and plugged the filter into my old jack point which has all jack points going now. Plus my phone cord is plugged into the filter as well.

My question is, if hybrid wiring was used will that allow me to turn off my modem and still use the phones, or do I have to leave the modem on regardless. What does hybrid wiring actually do. Prefer not to keep buying filters all the time.

Thank you.

NOTE:- The last chorus tech that came out to install the ONTB said the phone would only work if it was plugged in the modem only, or I think Slingshot told me. Not sure why he didn't know that using a filter would activate the jack points again.

Hybrid wiring wasn't installed at all, they just  used my old adsl filter or filter.

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  Reply # 1448808 11-Dec-2015 15:32
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I'm confused... Are you getting dsl over fiber? And if so, why?




Location: Dunedin



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  Reply # 1448810 11-Dec-2015 15:53
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Look I have no idea whats going on.

I know I got fibre installed on the 13th last month. Just a ONT box. 

But chorus didnt install hybrid wiring so all my jackpoints could work. So they were sent back today, and all they did was use my old filter when I had adsl and connected it to my modem to jack point and my phone is running off the filter as well. The other jack points are going. But they were suppose to install a small  box by my ont box. They didn't. They just called the job in to SS and said job complete


UPDATE:- Got it sorted. Because chorus got my jackpoints working all around the house by using my old filter, the job is completed. Not going to install the small box  they normally do by the ont box.  OH well. Thanks.

 
 
 
 


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  Reply # 1448814 11-Dec-2015 16:25
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8002F994: Look I have no idea whats going on.

I know I got fibre installed on the 13th last month. Just a ONT box. 

But chorus didnt install hybrid wiring so all my jackpoints could work. So they were sent back today, and all they did was use my old filter when I had adsl and connected it to my modem to jack point and my phone is running off the filter as well. The other jack points are going. But they were suppose to install a small  box by my ont box. They didn't. They just called the job in to SS and said job complete


UPDATE:- Got it sorted. Because chorus got my jackpoints working all around the house by using my old filter, the job is completed. Not going to install the small box  they normally do by the ont box.  OH well. Thanks.



The hybrid cable is run from the Fibre termination box (outside) through to the ONT - it is the fibre part of this cable is use to to connect the outside world to the ONT.

Beside the ONT should be either a double or single RJ45 scocket (this is connected to the copper part of the hybrid) and is use to take the voice circuit either off the ONT ATA port or the router ATA port (depends on provider - with Slingshot/Callplus - the router ATA port) and takes the line outside so that it can be connected to you existing house wireing.

From your description of what they did they have used your DSL filter to back feed a jackpoint (and the phone that would be pluged into it) instead and not fixed up the wireing - turning off your router will kill your phone line (that would have been the case anyway)

They have not fixed up the internal/hybrid connections just done a workaround which in my opinion is not correct - report to your RSP your Issuses

@chorus - note above


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  Reply # 1448820 11-Dec-2015 16:56
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@InstallerUFB i think you mean @ChorusNZ :)



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  Reply # 1448849 11-Dec-2015 18:58
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InstallerUFB:
8002F994: Look I have no idea whats going on.

I know I got fibre installed on the 13th last month. Just a ONT box. 

But chorus didnt install hybrid wiring so all my jackpoints could work. So they were sent back today, and all they did was use my old filter when I had adsl and connected it to my modem to jack point and my phone is running off the filter as well. The other jack points are going. But they were suppose to install a small  box by my ont box. They didn't. They just called the job in to SS and said job complete


UPDATE:- Got it sorted. Because chorus got my jackpoints working all around the house by using my old filter, the job is completed. Not going to install the small box  they normally do by the ont box.  OH well. Thanks.



The hybrid cable is run from the Fibre termination box (outside) through to the ONT - it is the fibre part of this cable is use to to connect the outside world to the ONT.

Beside the ONT should be either a double or single RJ45 scocket (this is connected to the copper part of the hybrid) and is use to take the voice circuit either off the ONT ATA port or the router ATA port (depends on provider - with Slingshot/Callplus - the router ATA port) and takes the line outside so that it can be connected to you existing house wireing.

From your description of what they did they have used your DSL filter to back feed a jackpoint (and the phone that would be pluged into it) instead and not fixed up the wireing - turning off your router will kill your phone line (that would have been the case anyway)

They have not fixed up the internal/hybrid connections just done a workaround which in my opinion is not correct - report to your RSP your Issuses

@chorus - note above



I am so mad.... they sent their "job" back to their company like they did some major work or something. I made contact with chorus who are .... investigating it???? heres what I got back form chorus....



 

     

  • Today
  •  

     

    Chorus

     

     

    4:46pm

     

     

     

     

    Chorus

     

     

     

     

     

    Hey(ME), I've spoken directly to our Service Partner and they've confirmed that they've completed the Hybrid Wiring setup. They have integrated the phone lines, made all jack points live and fixed one corroded socket. It may be best to have a chat to your Broadband Provider about how Hybrid Wiring is meant to work for you. ^MK

     

     

     

     

     

     

     

     

     

     

     

     

  •  

     

    (removed photo)

     

     

    6:31pm

     

     

     

     

    Me

     

     

     

     

     

    no

     

     

     

     

     

     

     

     

     

     

     

     

  •  

     

    (removed photo)

     

     

    6:33pm

     

     

     

     

    ME

     

     

     

     

     

    That is incorrect. They were here for 5 to 6 minutes, they used my filter to connect to the old jack point that is connected to the modem, then put my phone and connected it to the filter as well. They went with their phone to my bedroom to plug the phone in and by the front door and left. No work whatsoever was done. Will contact slingshot about this.

    -------------------------------------------------------------------------------------------
    None of this ever happened... The job below. All they did was take my filter and connect to modem to old jackpoint, then phone to filter. Thats it. As well as use their landline phone to test in my bedroom jackpoint and front door jack point. Thats it. I was with them the whole 5/6 mins.


    They have integrated the phone lines, made all jack points live and fixed one corroded socket.


     

     

     

     

     

     

     

     


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  Reply # 1448856 11-Dec-2015 19:17
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Your phone sockets are now working, I dont understand the problems? Hybrid wiring is only needed if the ONT and router are going somewhere that there is not a phone outlet already installed. Otherwise they can just back feed it into one socket, cut it from the chorus network at the lead in and everything is fine.




Richard rich.ms

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  Reply # 1448867 11-Dec-2015 19:40
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richms: Your phone sockets are now working, I dont understand the problems? Hybrid wiring is only needed if the ONT and router are going somewhere that there is not a phone outlet already installed. Otherwise they can just back feed it into one socket, cut it from the chorus network at the lead in and everything is fine.


They may be working - but the way that it has been connected is by no means a required 'standard' chorus install nor what can be considered an acceptable way to leave a customers service when the installers have been asked via the RSP/LFC to go back and wire it up correctly.

The chorus standard (and good practice) is to always install an ITP (Internal Test Point) and back feed the legacey wireing via the hybrid or a Cat6, even if it is to just back feed the nearest jackpoint ( if that is the only option due to the construction of the house (concrete floors, flat ceiling etc)) and not to use a DSL inline filter as a 3 way patch adaptor.

Leaving end customers wireing in such a state just adds to the sort of problems that people seek help here - poor dsl , noisey lines etc 



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  Reply # 1448868 11-Dec-2015 19:42
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richms: Your phone sockets are now working, I dont understand the problems? Hybrid wiring is only needed if the ONT and router are going somewhere that there is not a phone outlet already installed. Otherwise they can just back feed it into one socket, cut it from the chorus network at the lead in and everything is fine.


Im just as confused as everyone else, the initial job SS put in was for both ONT and Hybrid.   Only now that they have come out to install the hybrid wiring, but didn't do that and used my filter instead.... was taken back that they did this is all. The fact they added that they did work on one of the sockets,... that never happened. I was there with them all during their visit. Let things be as they are for now until I hear back from chorus.

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  Reply # 1448872 11-Dec-2015 20:02
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@8002F994 - just a little thing - they should/would have actualy used hybrid cabling when they installed the ONT originaly - What you wont to be asking is for this Hybrid (or an additional Cat6)  to be 'connected' to you legacey wireing correctly for your voice services from the ONT/RGW



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  Reply # 1448941 11-Dec-2015 22:36
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InstallerUFB: @8002F994 - just a little thing - they should/would have actualy used hybrid cabling when they installed the ONT originaly - What you wont to be asking is for this Hybrid (or an additional Cat6)  to be 'connected' to you legacey wireing correctly for your voice services from the ONT/RGW


The original order was for ONT and hybrid wiring. Hybrid wiring has taken ages to do. Since the 13th Oct. Still not done. Am waiting on chorus as I put a complaint in to them. I rang John at slingshot, senior resolution team and he specifically kept requesting hybrid be done as per the original job.

Again, no one fixed any socket in my home. No idea where they came up with that.



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  Reply # 1448942 11-Dec-2015 22:41
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InstallerUFB:
richms: Your phone sockets are now working, I dont understand the problems? Hybrid wiring is only needed if the ONT and router are going somewhere that there is not a phone outlet already installed. Otherwise they can just back feed it into one socket, cut it from the chorus network at the lead in and everything is fine.


They may be working - but the way that it has been connected is by no means a required 'standard' chorus install nor what can be considered an acceptable way to leave a customers service when the installers have been asked via the RSP/LFC to go back and wire it up correctly.

The chorus standard (and good practice) is to always install an ITP (Internal Test Point) and back feed the legacey wireing via the hybrid or a Cat6, even if it is to just back feed the nearest jackpoint ( if that is the only option due to the construction of the house (concrete floors, flat ceiling etc)) and not to use a DSL inline filter as a 3 way patch adaptor.

Leaving end customers wireing in such a state just adds to the sort of problems that people seek help here - poor dsl , noisey lines etc 


My line is noisey, don't know whats wrong with it, just started today. Will get another phone and see if it makes a difference.

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  Reply # 1448944 11-Dec-2015 22:50
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8002F994:
InstallerUFB: @8002F994 - just a little thing - they should/would have actualy used hybrid cabling when they installed the ONT originaly - What you wont to be asking is for this Hybrid (or an additional Cat6)  to be 'connected' to you legacey wireing correctly for your voice services from the ONT/RGW


The original order was for ONT and hybrid wiring. Hybrid wiring has taken ages to do. Since the 13th Oct. Still not done. Am waiting on chorus as I put a complaint in to them. I rang John at slingshot, senior resolution team and he specifically kept requesting hybrid be done as per the original job.

Again, no one fixed any socket in my home. No idea where they came up with that.



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  Reply # 1449014 12-Dec-2015 08:01
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Don't know how standard the 'standard Chorus practice' is but friend has just had a Chorus UFB install and the legacy phone connection is a phone cable plugged into a filter then into the nearby phone jack much like the OP describes.

Mine is just a phone cable into a phone socket. Been working fine for over 3 years as I would have expected. At the time of my connection, they were just learning! I was 9th in the Wellington area I was told. I had to connect the phone myself.

BTW, does the std filter electrically isolate the connection? If so, probably should add one into my connection?

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  Reply # 1449036 12-Dec-2015 08:34
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linw: Don't know how standard the 'standard Chorus practice' is but friend has just had a Chorus UFB install and the legacy phone connection is a phone cable plugged into a filter then into the nearby phone jack much like the OP describes.

Mine is just a phone cable into a phone socket. Been working fine for over 3 years as I would have expected. At the time of my connection, they were just learning! I was 9th in the Wellington area I was told. I had to connect the phone myself.

BTW, does the std filter electrically isolate the connection? If so, probably should add one into my connection?


The installation of an ITP has been the required standard for over 2 years now - so an install this year should have one.

The filter has a low pass/ high pass filter (for ADSL frequencys) in it - there is no electrical isolation .

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  Reply # 1449133 12-Dec-2015 11:42
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Thanks, Installer. I'll just leave sleeping dogs lie!

But I just wonder why the filter gets added with no adsl there? 

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