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16 posts

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  Reply # 1473564 18-Jan-2016 10:28
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linw: Did it get fixed?

 

Not yet. They seem very hesitant to send a tech out. The last time I called slingshot, they told me chorus has possibly fixed something at the cabinet near my house (seemed very sketch), and this was not confirmed by the chorus rep I talked to. But I said, fine, if it's fixed I don't mind. Then 2 days ago, it disconnected 3x in a span of one evening. I've sent them an email about the continuing issues, and asked them to send out a technician. I tried calling, but the wait times were super long that evening and morning after. 

 

I really don't understand why they are soooooooooo hesitant to send a guy out. I told them the last time I called them that Chorus advised me to tell slingshot to send a technician out. To which I got that sketch reply of "oh yeah, they may have fixed your problem at the cabinet". Apparently not, cuz 3x 2days ago, and twice yesterday it disconnected.

 

 

 

Hopefully they reply saying, a chorus tech will be coming out soon.

 

I don't even know though. Maybe they'll just say,  all issues should be resolved, just keep monitoring your connection.

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  Reply # 1474360 19-Jan-2016 10:00
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I can't believe that it is not fixed yet. They need to test the dB rating at your ONT. That simple test showed mine up. What can it be except a bad splice or broken fibre? That is certainly what my Downer/Chorus tech was checking for.

 

Think you may need to complain to a higher authority. 

 

Good luck, but you shouldn't need to rely on luck.

 
 
 
 




16 posts

Geek


  Reply # 1474365 19-Jan-2016 10:09
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linw: I can't believe that it is not fixed yet. They need to test the dB rating at your ONT. That simple test showed mine up. What can it be except a bad splice or broken fibre? That is certainly what my Downer/Chorus tech was checking for. Think you may need to complain to a higher authority.  Good luck, but you shouldn't need to rely on luck.

 

Haha, I know!

 

I finally convinced them to send out a technician. I literally told them nothing else will do. So they submitted that request to chorus. Who should agree to it... But I'm not going to say we're out of the woods until we actually are. I mean I've done everything I can, and was supposed to. This can't possibly take too much longer to get sorted out. 



16 posts

Geek


  Reply # 1478899 26-Jan-2016 11:37
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UPDATE

 

It seems to be fixed. No disconnections since my last call to tech support.

 

Thank god it's over.

 

Not sure what they did to fix it, but it's fixed. No disconnections in this past week.


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  Reply # 1479888 27-Jan-2016 15:04
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Whew!!


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