Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 


16 posts

Geek


  Reply # 1473564 18-Jan-2016 10:28
Send private message

linw: Did it get fixed?

 

Not yet. They seem very hesitant to send a tech out. The last time I called slingshot, they told me chorus has possibly fixed something at the cabinet near my house (seemed very sketch), and this was not confirmed by the chorus rep I talked to. But I said, fine, if it's fixed I don't mind. Then 2 days ago, it disconnected 3x in a span of one evening. I've sent them an email about the continuing issues, and asked them to send out a technician. I tried calling, but the wait times were super long that evening and morning after. 

 

I really don't understand why they are soooooooooo hesitant to send a guy out. I told them the last time I called them that Chorus advised me to tell slingshot to send a technician out. To which I got that sketch reply of "oh yeah, they may have fixed your problem at the cabinet". Apparently not, cuz 3x 2days ago, and twice yesterday it disconnected.

 

 

 

Hopefully they reply saying, a chorus tech will be coming out soon.

 

I don't even know though. Maybe they'll just say,  all issues should be resolved, just keep monitoring your connection.

1787 posts

Uber Geek
+1 received by user: 330

Subscriber

  Reply # 1474360 19-Jan-2016 10:00
Send private message

I can't believe that it is not fixed yet. They need to test the dB rating at your ONT. That simple test showed mine up. What can it be except a bad splice or broken fibre? That is certainly what my Downer/Chorus tech was checking for.

 

Think you may need to complain to a higher authority. 

 

Good luck, but you shouldn't need to rely on luck.

 
 
 
 




16 posts

Geek


  Reply # 1474365 19-Jan-2016 10:09
Send private message

linw: I can't believe that it is not fixed yet. They need to test the dB rating at your ONT. That simple test showed mine up. What can it be except a bad splice or broken fibre? That is certainly what my Downer/Chorus tech was checking for. Think you may need to complain to a higher authority.  Good luck, but you shouldn't need to rely on luck.

 

Haha, I know!

 

I finally convinced them to send out a technician. I literally told them nothing else will do. So they submitted that request to chorus. Who should agree to it... But I'm not going to say we're out of the woods until we actually are. I mean I've done everything I can, and was supposed to. This can't possibly take too much longer to get sorted out. 



16 posts

Geek


  Reply # 1478899 26-Jan-2016 11:37
Send private message

UPDATE

 

It seems to be fixed. No disconnections since my last call to tech support.

 

Thank god it's over.

 

Not sure what they did to fix it, but it's fixed. No disconnections in this past week.


1787 posts

Uber Geek
+1 received by user: 330

Subscriber

  Reply # 1479888 27-Jan-2016 15:04
Send private message

Whew!!


1 | 2 
View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Fujifilm X beats its best with new top of the range, high-performance camera
Posted 24-Feb-2018 14:05


One million kiwis affected by cybercrime
Posted 24-Feb-2018 13:58


New Zealanders want to engage with government online and via mobile apps
Posted 24-Feb-2018 13:56


Samsung launches Samsung Max
Posted 24-Feb-2018 13:52


CPTPP text and National Interest Analysis released for public scrutiny
Posted 21-Feb-2018 19:43


Foodstuffs to trial digitised shopping trolleys
Posted 21-Feb-2018 18:27


2018: The year of zero-login, smart cars & the biometrics of things
Posted 21-Feb-2018 18:25


Intel reimagines data centre storage with new 3D NAND SSDs
Posted 16-Feb-2018 15:21


Ground-breaking business programme begins in Hamilton
Posted 16-Feb-2018 10:18


Government to continue search for first Chief Technology Officer
Posted 12-Feb-2018 20:30


Time to take Appleā€™s iPad Pro seriously
Posted 12-Feb-2018 16:54


New Fujifilm X-A5 brings selfie features to mirrorless camera
Posted 9-Feb-2018 09:12


D-Link ANZ expands connected smart home with new HD Wi-Fi cameras
Posted 9-Feb-2018 09:01


Dragon Professional for Mac V6: Near perfect dictation
Posted 9-Feb-2018 08:26


OPPO announces R11s with claims to be the picture perfect smartphone
Posted 2-Feb-2018 13:28



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.