Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




28 posts

Geek
+1 received by user: 1


Topic # 191301 31-Jan-2016 14:28
Send private message

Nothing changed on my end.

 

Phone calls to support a waste of time (yes my router is working & no I don't need to take it to a mates house to prove it).

 

Has a nearby cabinet melted?

 

 


Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
892 posts

Ultimate Geek
+1 received by user: 383

Trusted
Subscriber

  Reply # 1482238 31-Jan-2016 14:38
4 people support this post
Send private message

As posts with absolutely no information go, this one is a doozy...

 

 

 

Would help to at least know what sort of internet you have and what troubleshooting you have done.






Meow
6942 posts

Uber Geek
+1 received by user: 3249

Moderator
Trusted
Lifetime subscriber

  Reply # 1482240 31-Jan-2016 14:42
2 people support this post
Send private message

Please answer PeterReader...

 

PeterReader: Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds. 

 


If you are posting regarding DSL speeds please check that

- you have reset your modem and router
- your PC (or other PCs in your LAN) is not downloading large files when you are testing - you are not being throttled by your ISP due to going over the monthly cap
- your tests are always done on an ethernet connection to the router - do not use wireless for testing
- you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

- Your ISP and plan
- Type of connection (ADSL, ADSL2, VDSL)
- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)
- Your general location (or street)
- If you are rural or urban
- If you know your connection is to an exchange, cabinet or conklin
- If your connection is to a ULL or wholesale service
- If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

- Is your premises phone wiring impacting your broadband performance? (very technical)
- Are you receiving a substandard ULL ADSL2+ connection from your ISP?





Michael Murphy | https://murfy.nz
Want to be with an epic ISP? Want $20 to join them too? Well, use this link to sign up to BigPipe!
The Router GuideCommunity UniFi Cloud Controller | Ubiquiti Edgerouter Tutorial


 
 
 
 


483 posts

Ultimate Geek
+1 received by user: 286

Trusted

  Reply # 1482244 31-Jan-2016 14:57
2 people support this post
Send private message

We had an very slow connection in the 1990s but ignoring it did not make the internet go away.




28 posts

Geek
+1 received by user: 1


  Reply # 1482256 31-Jan-2016 15:12
Send private message

Apologies.

 

The lack of information is actually directly linked to the problem - a previous much more comprehensive post timed out when I hit post. Frustration lead to a much shorter starter.

 

We are on a standard ADSL naked broadband plan from Slingshot. Normally this handles netflix/seemless browsing/spotify/skype no problem.

 

So far have only done the call the helpline thing - which as mentioned above was a complete waste of time. (except i found out I that we have reached the end of the 12 month contract - maybe its time to consider an alternative ISP)

 

Location is Grange Rd Mt Eden. We are in a row of units so I'm not sure if that impacts.

 

Its not a high traffic issue as its a 24hr problem.

 

A previous total internet outage a couple weeks back resolved itself after about 48hrs.

 

Currently connection is so slow / intermittent I can barley check my email.

 

 

 

EDIT***its a UCLL exchange***


2888 posts

Uber Geek
+1 received by user: 1504

Subscriber

  Reply # 1482261 31-Jan-2016 15:27
Send private message

Line stats would be a good start





Information wants to be free. The Net interprets censorship as damage and routes around it.

 

Thinking about signing up to BigPipe? Get $20 credit with my referral link.




28 posts

Geek
+1 received by user: 1


  Reply # 1482264 31-Jan-2016 15:39
Send private message

Will give the line stats a shot...

7224 posts

Uber Geek
+1 received by user: 2290

Subscriber

  Reply # 1482275 31-Jan-2016 15:59
Send private message

how have you proved your router is working?




28 posts

Geek
+1 received by user: 1


  Reply # 1482298 31-Jan-2016 16:25
Send private message

I know the router works because when the Internet died before I was told to test it. I didn't get round to it before my connection revived itself and everything went back to normal -so it wasn't the router last time and I'm 99 percent sure it isn't the router this time.

On another note how do I do line stats? I can log on to the router page but where to from there? - Assuming the router page is the place to be?

280 posts

Ultimate Geek
+1 received by user: 153

Trusted

  Reply # 1482301 31-Jan-2016 16:37
Send private message

fuzzythinker: I know the router works because when the Internet died before I was told to test it. I didn't get round to it before my connection revived itself and everything went back to normal -so it wasn't the router last time and I'm 99 percent sure it isn't the router this time.

On another note how do I do line stats? I can log on to the router page but where to from there? - Assuming the router page is the place to be?

 

 

 

Your trust in your router is quite possibly misplaced, especially when you no so little about whatever it is (why are you posting here if you will not actually give any information out, do you want your issue fixed, or are you just venting?) that you can't see your line stats.


7224 posts

Uber Geek
+1 received by user: 2290

Subscriber

  Reply # 1482312 31-Jan-2016 16:44
Send private message

again how do you know your router isnt the issue? have you tested it on another connection? have your tried another device on yours?

 

what device do you have? then people may be able to tell you where to go for line stats




28 posts

Geek
+1 received by user: 1


  Reply # 1482464 31-Jan-2016 21:51
Send private message

 

 

One of two

 

 


257 posts

Ultimate Geek
+1 received by user: 6


  Reply # 1482466 31-Jan-2016 21:54
Send private message

fuzzythinker:

 

 

 

One of two 

 

 

That doesn't make any sense...








28 posts

Geek
+1 received by user: 1


  Reply # 1482469 31-Jan-2016 21:57
Send private message

So it's cycling between the two status above every few seconds 

 

Doesn't make much sense to me either 


497 posts

Ultimate Geek
+1 received by user: 93


  Reply # 1482473 31-Jan-2016 22:00
Send private message

What is the make and model of your modem?

7224 posts

Uber Geek
+1 received by user: 2290

Subscriber

  Reply # 1482474 31-Jan-2016 22:01
Send private message

given the second image says you are connected at 6mbps down and .38mbps up with a attenuation of 26dB. your upload is probably kiling your download

 

looks like there is a wiring issue, do you have a master filter installed?


 1 | 2
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

New Zealand's IT industry in 2018 and beyond
Posted 22-Jan-2018 12:50


Introducing your new workplace headache: Gen Z
Posted 22-Jan-2018 12:45


Jucy set to introduce electric campervan fleet
Posted 22-Jan-2018 12:41


Hawaiki cable system will be ready for service in June 2018
Posted 22-Jan-2018 12:32


New Zealand hits peak broadband data
Posted 18-Jan-2018 12:21


Amazon Echo devices coming to New Zealand early February 2018
Posted 18-Jan-2018 10:53


$3.74 million for new electric vehicles in New Zealand
Posted 17-Jan-2018 11:27


Nova 2i: Value, not excitement from Huawei
Posted 17-Jan-2018 09:02


Less news in Facebook News Feed revamp
Posted 15-Jan-2018 13:15


Australian Government contract awarded to Datacom Connect
Posted 11-Jan-2018 08:37


Why New Zealand needs a chief technology officer
Posted 6-Jan-2018 13:59


Amazon release Silk Browser and Firefox for Fire TV
Posted 21-Dec-2017 13:42


New Chief Technology Officer role created
Posted 19-Dec-2017 22:18


All I want for Christmas is a new EV
Posted 19-Dec-2017 19:54


How clever is this: AI will create 2.3 million jobs by 2020
Posted 19-Dec-2017 19:52



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.