This one gets even better (basically I'm just using this to make a rant as it will make me feel good)
While my issue of having no internets for half a month was resolved, during that time my plan changed from 200GB down to 30GB....I have no idea why...I did not request this. I even emailed orcon to ask that it was changed back as it would mean I was already exceeding the monthly allowance.
Well I just got my monthly bill for $278.94, for going 98GB (@ 2$/GB) over a 30GB/month plan. Messages sent to bill disputes resulted in "I see your problem was resolved on March 15th, tahnks and goodbye" which means they see a note that I got my internet back on that day...nothing to do with billing. Messages since have resulted in no response and the call centre dont seem to believe a 200GB plan ever existed.
So when the money leaves my account on 3rd May I will probably have to start mailing turds in jiffy bags to Orcon HQ.....or something equally satisfying to make sure I'm getting value for my moneys.
Could you please PM me with your account details? I'll take a look at this for you - sorry for the trouble!