On 26th Feb, I requested a plan change (from "old" 30Mbs to "new" 100Mbs UFB). This meant changing from Orcon's "old" backend systems to their "new" backend systems; which I was aware of prior to doing this. As part of that, I needed to be signed up as a new account number, etc, etc. The actual change went live on 4th March; and apart from a glitch with our phone seems to have been fairly smooth.
However, I'm getting totally confused with the bills I'm now getting - from both the "old" and "new" systems. My billing dates have changed to a random date that doesn't seem to have anything to do with the date of request or the date of the upgrade; I've got bills now from both "old" and "new" systems covering the same time periods; I've apparently got "the first month free", except it isn't as I'm being charged by the other system; it's just a mess.
1. I know I'm not the only person here who has done this - did any of the rest of you get the "I'm being mucked about" feeling as well over this? Or was it all straightfoward??
2. If there are any lurking Orcon staff that could put me in touch with someone on the billing side of things who can explain what's going on, this would be much appreciated. (I have raised a support ticket, will PM the details on request to Orcon staff).