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463 posts

Ultimate Geek

#195601 26-Apr-2016 13:14
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Slingshot sent me a few emails and text messages last week, saying I would be upgraded today - without explaining why that would be and what it would involve.  Today they've sent a text saying that is complete.  However as a result, we now have no home phone or internet!


Can someone from Slingshot please PM me ASAP to get this fixed.  I don't really fancy sitting on hold for 45 minutes to fix your mess up.

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463 posts

Ultimate Geek

  #1554553 18-May-2016 08:34
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To close this off, since what ever was done was finished and then followed by a reboot of everything, our link has been perfect.  DSL sync of of around 12.2  and speed test downstream of router of around 10.5.  So at this stage looking faster than before the LLU move.


Thanks @quentinreade and the people at Slingshot who did a good job sorting this, once I got through to them.  I guess my biggest issue was phone support.  Sitting on hold for up to an hour or so makes it very difficult to be rational about what follows.  Online channels, like GZ, seem like a much easier, more effective path.

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