@MrIrish your post is horribly formatted

Jase2985:

 

 @MrIrish your post is horribly formatted

 

Yeah, my bad. Working on it now!

Working through my evening speed problem with MR support. They have asked me to update the ASUS router firmware(done) and to take some speed tests at different times of the day to their server.

Download speed was around 105mbs up until about 10.30am this morning. Just tried again at 3.30pm and speed is crawling at 10.48mbs. Can't even watch youtube at 720p without buffering. A few months ago we could have two running at the same time without any buffering.

Hope MR can come up with a solution soon.

Just done another test at 4.17pm and speed is down to 7.48mbs. It's getting worse, and it's only mid afternoon.

Spoke to neighbour from back section beside us. He is also having speed issues with MR.

k1w1k1d:

 

Working through my evening speed problem with MR support. They have asked me to update the ASUS router firmware(done) and to take some speed tests at different times of the day to their server.

 

Download speed was around 105mbs up until about 10.30am this morning. Just tried again at 3.30pm and speed is crawling at 10.48mbs. Can't even watch youtube at 720p without buffering. A few months ago we could have two running at the same time without any buffering.

 

Hope MR can come up with a solution soon.

 

Just done another test at 4.17pm and speed is down to 7.48mbs. It's getting worse, and it's only mid afternoon.

 

Spoke to neighbour from back section beside us. He is also having speed issues with MR.

 

No matter how much they try to tell you that it's a problem with your connection, know that that is wrong. Truenet who is sponsored by the Commerce Commission published this this week.

https://truenet.nz/story/2016/07/june-2016-urban-broadband-report

It's a far bigger issue than just your connection, it's all of MyRepublics network. My only advice (and what I am trying to do) is get off them and go to someone else, because like you I struggle to load videos or large images on peak time. 

4:30pm today on 100/20 fibre...

The handover sounds like its overloaded at peak time or it could be backhaul from that location. It could be any number of other problems.

Rule your own network out before going to them. Do all your tests over a wired Ethernet connection. The handover should be monitored by the ISP and upgraded if required. 

What generally tends to happen when a part of a network is overloaded, is low speeds occur then if it gets really bad a lot of retransmits (which actually compounds the problem).

There is no way of knowing where the problem lies, the ISP needs to identify it then take steps to rectify it. 

darylblake:

 

The handover sounds like its overloaded at peak time or it could be backhaul from that location. It could be any number of other problems.

 

Rule your own network out before going to them. Do all your tests over a wired Ethernet connection. The handover should be monitored by the ISP and upgraded if required. 

 

What generally tends to happen when a part of a network is overloaded, is low speeds occur then if it gets really bad a lot of retransmits (which actually compounds the problem).

 

There is no way of knowing where the problem lies, the ISP needs to identify it then take steps to rectify it. 

 

In my case (you can see the speed test results on the previous page) I've pretty much ticked off all of the boxes for it being an issue on just my network. That is, I have tried testing over Cat 6 through the router, directly to the ONT and on multiple devices with no difference in result. I'd say it's a similar case for others.

Furthermore, if you take a quick scroll down MyRepublic's Facebook page you'll see multiple complaints (many even from today) from people all around the country complaining about how they were advertised as getting a certain speed but peak time results vary significantly. Regardless of what MyRepublic's "fine print" says, this is a breach of the Fair Trade Act. If Facebook doesn't take your fancy, just take a read through TrueNet's June broadband report and you'll see crappy speed is a pretty common theme. But wait, there is still more, if you don't want to leave this website, then just take a look through the rest of this section. I think we can agree that the general consensus is that the service is particularly poor.

I think in general the most annoying part of it all is that MyRepublic pride themselves as having a superior service and advertise with statements such as "Your online gaming is never impacted by peak hour congestion from other users doing heavy downloading" and "We buy more bandwidth per user than any other national ISP. This means all your streaming and gaming never gets compromised during peak hours" on their website, what to be frank seem pretty untrue.

I'll give them this, despite their crappy service, I do think that their customer service do try to do a good job. Without intending to be rude, I do appreciate talking to someone in the same country as me when I am making a call about my internet and the team there are all pretty friendly. Despite this good will, my concern is that they seem to try to blame others (i.e. that it's Chorus' fault or that the wiring is crappy) and not take responsibility for the fact that it is their crappy service; what I am sure you can now see from their Facebook, anything posted on here and TrueNet is a pretty widespread issue.

Personally, all I want is to change providers; but of course this isn't particularly pleasant being that I am in a contract. Being a University student I can't afford to pay the early termination, but then again being that I'm not receiving anywhere near the service advertised to me I don't think I really should have to. Best case scenario is that they terminate our contract as good will and allow us to just part ways. Worst case scenario, is that the Disputes route is taken and it goes from there.

Yesterday afternoon was really bad! Don't know what caused it, possibly bad weather across the country had everyone at home on the internet?

Speeds were up and down until about 11pm last night.

Having little knowledge of how the internet actually works, I wonder how my dedicated fibre line from the Enable cabinet at the end of the street(100m) to my ONT and then Cat6 cable to router and Cat6 cable to PC can be affected by the time of day? At the moment, Sunday 9am, my speeds are just over 105mbs down and 21mbs up, so my system is capable of getting the full 100/20 from MR.

I just downloaded a 700MB file from Canterbury University as a local test. Download took 1min 21sec at an average speed of 8.15MB/s. Will try this again later in the day.

How is it that it is only the download speed that falls over? Upload never drops below 20mbs.

Will see how I get on with MR this week.

k1w1k1d:

 

I just downloaded a 700MB file from Canterbury University as a local test. Download took 1min 21sec at an average speed of 8.15MB/s. Will try this again later in the day.

 

How is it that it is only the download speed that falls over? Upload never drops below 20mbs.

 

Upload and download have very little do do with each other as connections are full duplex. Downstream congestion won't cause upstream congestion (ignoring the issue with ACK's which can affect speed but that's normally downstream saturation affecting upstream on asymmetrical connections)

It's also worth noting that based on posts I've read on here MR have no local peering so any files you get from another Christchurch server will transit via Auckland, or even Sydney if there is no peering at Auckland between the two networks.

MrIrish: @sbiddle Correct, MR uses CGNAT. The issue there is that they don't really make it clear until after you've signed up.

Yes I'm aware they use CG-NAT but nothing I mentioned above has anything to do with CG-NAT. CG-NAT is unlikely to be the cause of any speed issues.

Despite some people hating CG-NAT the reality is for 99% of Internet users it'll make no difference at all to their ability to use the Internet.

sbiddle:

 

MrIrish: @sbiddle Correct, MR uses CGNAT. The issue there is that they don't really make it clear until after you've signed up.

 

Yes I'm aware they use CG-NAT but nothing I mentioned above has anything to do with CG-NAT. CG-NAT is unlikely to be the cause of any speed issues.

 

Despite some people hating CG-NAT the reality is for 99% of Internet users it'll make no difference at all to their ability to use the Internet.

 

 

 

 

 

Apologizes, I may have misinterpreted/misunderstood what you were saying. When you said that you didn't believe that they had local peering and that if you are in Christchurch and want to get a file from somewhere else in Christchurch, traffic would need to route through Auckland, it sounded like a result of them using CG-NAT. That may just be because I don't fully understand it or just misunderstood what you meant. 

As you mention, a lot of users probably don't care about CG-NAT as it is likely to have minimal effects on them. I guess I am in the 1 percent on that one. My grump is that it wasn't made particularly clear (granted not many people would care anyway) to people before they sign into contracts.

Hope that clears it up.