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Jase2985
10004 posts

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  #1570644 12-Jun-2016 19:34
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when was the last time your called?


bameron
284 posts

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  #1570860 13-Jun-2016 10:07
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DrDee: Well it has been 9 days since I gave all the requested test information to Orcon, no follow up, no progress at all. Was on 100Mbps, was paying for 100Mbps was getting 100Mbps. Now on 200Mbps, paying for 200 Mbps and getting 100Mbps.

 

Hi there,

 

Can you PM me with your account details please - I'll chase this up with the team. My apologies for the trouble.

 

Cheers,

 

Cam


 
 
 
 


DrDee

267 posts

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  #1574939 16-Jun-2016 11:26
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bameron:

 

DrDee: Well it has been 9 days since I gave all the requested test information to Orcon, no follow up, no progress at all. Was on 100Mbps, was paying for 100Mbps was getting 100Mbps. Now on 200Mbps, paying for 200 Mbps and getting 100Mbps.

 

Hi there,

 

Can you PM me with your account details please - I'll chase this up with the team. My apologies for the trouble.

 

Cheers,

 

Cam

 

 

 

 

I sent a PM straight away, still have not had any contact and/or feedback. Day 12. Speed still half (or a bit over) of the upload/plan speed...





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DrDee

267 posts

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  #1577003 20-Jun-2016 11:43
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According to the tests it looks like I am consistently getting issues with 2nd hop (request timeout) no matter what the route. So issue looks like nothing on my side of the modem.

 

Orcon have this info as of 16th. Still no actual updates from Orcon as to what is happening, if anything, other than confirming receipt of the test data...





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DrDee

267 posts

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  #1577111 20-Jun-2016 13:54
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DrDee:

 

According to the tests it looks like I am consistently getting issues with 2nd hop (request timeout) no matter what the route. So issue looks like nothing on my side of the modem.

 

Orcon have this info as of 16th. Still no actual updates from Orcon as to what is happening, if anything, other than confirming receipt of the test data...

 

 

Had to resubmit test today as dropbox/onedrive/drive were in the tray.

 

Still have timeout on 2nd hop only.

 

Odd thing is in all the speed tests the initial download spike on the graph hits 200, then the graph shows it instantly drop back down and stay almost perfectly level at 100-130. On the upload it spikes up to 200 and stays there. I had a similar issue originally with my fibre that turned out to be something to do with tagging the data (whatever that means)?





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- Mitchell and Webb

 

 

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DrDee

267 posts

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  #1578402 22-Jun-2016 15:46
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21 days later. Still have half the speed of the plan... :( I wonder if I am going to get a full month ;)





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- Mitchell and Webb

 

 

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Jase2985
10004 posts

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  #1578468 22-Jun-2016 17:01
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and when the last time you called and talked to them about it?

 

 

 

you can post all you like in here but its not an official support channel


 
 
 
 


DrDee

267 posts

Ultimate Geek


  #1578588 22-Jun-2016 18:31
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Jase2985:

 

and when the last time you called and talked to them about it?

 

 

 

you can post all you like in here but its not an official support channel

 

 

 

 

No but it is a good place to keep a log of how support is handled for other potential customers etc.

 

Last talked to Orcon two days ago.

 

 

 





"you may not know anything about the issue, but I bet you reckon something"

 

- Mitchell and Webb

 

 

Get $20 credit when you sign up to Bigpipe by using this link!


DrDee

267 posts

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  #1578596 22-Jun-2016 18:52
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Testing to Auckland and it does get an expected drop in upload speed but download remains the same.

 





"you may not know anything about the issue, but I bet you reckon something"

 

- Mitchell and Webb

 

 

Get $20 credit when you sign up to Bigpipe by using this link!


DrDee

267 posts

Ultimate Geek


  #1578597 22-Jun-2016 18:57
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Just got off the phone from Orcon, have done tests again and reset modem again and done more tests.

 

They are going to investigate further and might get back to me in 1-3 days depending on what they find, they may replace the modem.

 

But I was told that because I am getting over half of the advertised speed (103!!) not to expect any better!





"you may not know anything about the issue, but I bet you reckon something"

 

- Mitchell and Webb

 

 

Get $20 credit when you sign up to Bigpipe by using this link!


DrDee

267 posts

Ultimate Geek


  #1580977 27-Jun-2016 12:05
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Well done Orcon.

 

 

 

Sent my new modem to an address I have never even lived at before...

 

Now I have to chase up the couriers to redirect to an address that actually relates to my account address.

 

 

 

Seriously...





"you may not know anything about the issue, but I bet you reckon something"

 

- Mitchell and Webb

 

 

Get $20 credit when you sign up to Bigpipe by using this link!


Athlonite
1828 posts

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Inactive user


  #1581026 27-Jun-2016 13:00
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DrDee:

 

Well done Orcon.

 

 

 

Sent my new modem to an address I have never even lived at before...

 

Now I have to chase up the couriers to redirect to an address that actually relates to my account address.

 

 

 

Seriously...

 

 

 

 

That shouldn't be your job as Orcon are the sending party it's up to them to chase it up.... and Seriously Orcon how do you F that up 


nakedmolerat
4555 posts

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#1581063 27-Jun-2016 13:22
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DrDee:

 

Well done Orcon.

 

 

 

Sent my new modem to an address I have never even lived at before...

 

Now I have to chase up the couriers to redirect to an address that actually relates to my account address.

 

 

 

Seriously...

 

 

 

 

Bahahahahaaaa! How do you find out tho?






DrDee

267 posts

Ultimate Geek


  #1581098 27-Jun-2016 14:07
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nakedmolerat:

 

DrDee:

 

Well done Orcon.

 

 

 

Sent my new modem to an address I have never even lived at before...

 

Now I have to chase up the couriers to redirect to an address that actually relates to my account address.

 

 

 

Seriously...

 

 

 

 

Bahahahahaaaa! How do you find out tho?

 

 

 

 

Got delivered to an old fella who signed for it but didn't have his glasses on so didn't see it wasn't for him until later.





"you may not know anything about the issue, but I bet you reckon something"

 

- Mitchell and Webb

 

 

Get $20 credit when you sign up to Bigpipe by using this link!


DrDee

267 posts

Ultimate Geek


  #1581440 27-Jun-2016 19:59
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It is pretty well bang on! lol!

 

 

 





"you may not know anything about the issue, but I bet you reckon something"

 

- Mitchell and Webb

 

 

Get $20 credit when you sign up to Bigpipe by using this link!


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