wow, so they have to have a 'legitimate reason' to not be happy?
If you're not happy you can leave, but guess who decides what counts as a legitimate reason?
Apparently Orcon get to decide!
Thats a pretty terrible guarantee IMHO.
Without knowing the full details it's impossible to know whether the install process (which seems to be the issue here) would have been any better had the OP chosen another RSP.
if Orcon can't guarantee the fibre experience, Orcon shouldn't advertise a 'fibre guarantee'.
The experience possibly (maybe even probably) would have been the same with another ISP, but other ISPs aren't claiming to guarantee that experience.