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46 posts


#19976 8-Mar-2008 17:26

Using a dg834gt modem/router for about 2, 1/2 years. Recently 4 months ago after moving house, living in Mt Eden, we're having a lot of disconnections, anything from 5 mins to couple of hours. We are using Orcon and up until now have been fantastic.
Was told by their help desk recently that modem/routers only last for about a year. Which I think is incorrect!!
Reading other postings I beleive my phone line maybe the problem. A fault check by telecom was done a while ago with no faults reported.

Here are my router statistics which may provide some answers.

ADSL LinkDownstreamUpstream
Connection Speed1152 kbps160 kbps
Line Attenuation39.0 db24.0 db
Noise Margin19.1 db25.0 db

Any help much provided. As no progress has been made. I don't want to buy another m/r as this has been checked at a friends house without any disconnecting..

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32 posts


  #118372 24-Mar-2008 14:34
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Hi there,

Your noise and attenuation figures look a little high this could be the line or the filters or even dodgy wiring in your house.
I had similar problems so i purchased a cheap modem on trademe. Cost me $10 (DSL 302G). 
The problem turned out to be the modem so i've bounced the thing back to linksys for warranty repair.


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  #118395 24-Mar-2008 17:07
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If the modem is the only thing plugged into the wall socket then you may remove the filter only sockets that have phones plugged into them need a filter .. i have done this at orcons request and it did help my speed some specifically the SNR and attenuation which both dropped leading to better sync speeds.

Looking at your router stats the line attenuation seems ok depending on how far from the exchange you are . The SNR is to high though and this is most likely to be the culprit if you can get this down to 12db or less you should see a rather large jump in sync speed by 2 ~ 3 Mbps .
If none of this helps then it's either a wiring problem in your house or a fault at the exchange



46 posts


  #118403 24-Mar-2008 17:29

Greetings all.

Well starting to think it could be a wiring issue. Although recently Orcon have confirmed that there is no connection to there side

Took off all remaining filters and currently it is dual connected with the telephone. Mind you recently while the modem was disconnected turning the phone on speaker-phone 2 quick bursts, actually fixed the problem. We have also noticed that since we took off the filter, that particular telephone, is very static, and quite often unusable. Disabling the phone completely, seems to affect our connection as well. So currently very frustrated.........

32 posts


  #118434 24-Mar-2008 19:47
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Are you much or a handyman?  If so i would recommend that you try and establish where the telecom line enters your house. At this point disconnect all other wiring and devices and connect only the modem. Best done when the rest of the family of flatties are out of the house and you may want to purchase a cheap plastic punch down tool from Jaycar or DSE so you can connect the cables back up when you have finished. Compare the modem stats and see if there is any change.

A large number is connections regardless of weather you have filters will have an effect on signal quality.

You can try and call Telecom and get them to run a line test a assume that they still do this.

Also is the phone you are getting the static on a Uniden by chance?




46 posts


  #118443 24-Mar-2008 21:40

Hi dirtbag,
No the phone is not a uniden cordless. Its actually your standard "cord phone". My next plan was to undo the wiring at the effected
socket as I have had some experience in installing phone jacks before.

The internet  temporarily disconnected a while ago. Took out the phone, and no affect. Reconnected it again, hit the speaker phone button and  she worked.

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