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paradoxsm
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  #116406 13-Mar-2008 17:23
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Good you can still do the $10 upgrade and data hungry users have some big plans at long last.
Thanks Duncan.

 
 
 

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duncanblair
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  #116407 13-Mar-2008 17:24
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manhinli:
I think this should be clearly stated. It's nowhere to be found!


It does state this clearly on the 'Broadband' page if you have entered your phone number and we determine you are eligible for the non-LLU plans. However, point taken that this could be clearer. I will make sure that this is more clear on the website. Thanks for the feedback.

Duncan Blair
Group Product Manager
Orcon

manhinli
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  #116408 13-Mar-2008 17:27
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duncanblair:
manhinli:
I think this should be clearly stated. It's nowhere to be found!


It does state this clearly on the 'Broadband' page if you have entered your phone number and we determine you are eligible for the non-LLU plans. However, point taken that this could be clearer. I will make sure that this is more clear on the website. Thanks for the feedback.

Duncan Blair
Group Product Manager
Orcon

Not really. I've gone through the signup wizard. Clicking into the 'view details' button only tells me the allowance (and that's it's upgradable), Homeline/Tolls (when applicable) and the overage. Nothing about speeds or any speed upgrade.




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dan

dan
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  #116413 13-Mar-2008 17:52
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same here, no details about speed and upgrading speed during sign up

willnz

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  #116416 13-Mar-2008 18:08
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Put your phone number into the checker thing, then go here:

http://www.orcon.net.nz/broadband/

"Each plan comes standard with a download speed as fast as your line can go (up to 8Mbps) and an upload speed of up to 128kbps. You also have the option of upgrading your upload speed to as fast as your line will allow (up to 800kbps)."

Doesn't say anything about the cost of doing so though.


Duncan
- it's not very clear to the average person that to get most of the information about the plans, you need to put your phone number in. It just looks more like a line checker utility. IMO, it needs to be a bit clearer that you *really really should put your phone number in here*.

Perhaps some sort of popup layer on the Orcon@Home page (not window, because that's just eww) or something along those lines?

BTW - Why don't you speak to Mauricio about getting an Orcon forum created here? Even the evil we-don't-care-about-customers Slingshot have one!

manhinli
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  #116417 13-Mar-2008 18:12
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willnz: Put your phone number into the checker thing, then go here:

http://www.orcon.net.nz/broadband/

Ohh...

That method to find out about the speed is completely ridicuous though, as not many people will go back into the Broadband page to find that out, and still doesn't state anything about the speed upgrade.




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duncanblair
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  #116425 13-Mar-2008 18:35
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willnz: Put your phone number into the checker thing, then go here:

Duncan
- it's not very clear to the average person that to get most of the information about the plans, you need to put your phone number in. It just looks more like a line checker utility. IMO, it needs to be a bit clearer that you *really really should put your phone number in here*.

Perhaps some sort of popup layer on the Orcon@Home page (not window, because that's just eww) or something along those lines?

BTW - Why don't you speak to Mauricio about getting an Orcon forum created here? Even the evil we-don't-care-about-customers Slingshot have one!


Thanks Will, feedback about clarity definitely taken on board. Will have that improved. Thanks guys.

Will definitely have a chat to Mauricio about an Orcon forum.

Cheers,
Duncan Blair
Group Product Manager
Orcon



paul23
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  #116426 13-Mar-2008 18:37

Vodafone can't stand being out done, can they??


VFNZPaulBrislen
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  #116429 13-Mar-2008 18:46

paul23:

Vodafone can't stand being out done, can they??



I'm not sure I follow you. What are you trying to say?

Cheers

Paul




Paul Brislen
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Vodafone

http://forum.vodafone.co.nz


willnz

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#116430 13-Mar-2008 18:47
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Lol, a little OT but I'll answer it all the same:

Vodafone made the business decision to wait until they had a bigger coverage area before releasing a commercial product. They've been testing their stuff at the exchanges for the same length of time Orcon has, and with any luck they've been successful trials. Orcon made the decision to get a product out to market ASAP, and gradually increase coverage over time.

Both decisions are perfectly fine - not all companies like to run themselves the same way, and I'm sure they'll have their reasons for making the decisions that they do.

It's great to see that real competition is finally starting to appear - hopefully we'll see some really exciting stuff happen over the next year or so.

EDIT: Damn it, Paul beat me to it! (don't you ever sleep/go home Mr. ex-OBEP?)

johnr
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#116433 13-Mar-2008 18:58
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paul23:

Vodafone can't stand being out done, can they??



Out done where? please explain more and backup your statement

John

paul23
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  #116434 13-Mar-2008 18:59

Sorry Paul, I just don't understand why you felt the need to post that media release in this particular thread. Thought it may be more appropiate elsewhere - the Vodafone forum for instance  

VFNZPaulBrislen
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  #116436 13-Mar-2008 19:00

willnz: Lol, a little OT but I'll answer it all the same:

Vodafone made the business decision to wait until they had a bigger coverage area before releasing a commercial product. They've been testing their stuff at the exchanges for the same length of time Orcon has, and with any luck they've been successful trials. Orcon made the decision to get a product out to market ASAP, and gradually increase coverage over time.

Both decisions are perfectly fine - not all companies like to run themselves the same way, and I'm sure they'll have their reasons for making the decisions that they do.

It's great to see that real competition is finally starting to appear - hopefully we'll see some really exciting stuff happen over the next year or so.

EDIT: Damn it, Paul beat me to it! (don't you ever sleep/go home Mr. ex-OBEP?)


The truth never sleeps but PR stays up late... Cool

But Will is dead right. The thing with LLU is we finally all get to make our own decisions and chose our own business models. If Orcon has one business model and Vodafone another (and the rest of the industry something else) then that's a Good Thing and we should encourage it. Differentiate! I for one welcome our etc overlords.

Cheers

Paul




Paul Brislen
Head of Corporate Communications
Vodafone

http://forum.vodafone.co.nz


willnz

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  #116438 13-Mar-2008 19:06
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paul23: Sorry Paul, I just don't understand why you felt the need to post that media release in this particular thread. Thought it may be more appropiate elsewhere - the Vodafone forum for instance



Because someone asked for the status of other providers launching similar services.

andysh: Does anyone have any information about any other ISP that are looking to do the same thing in the near future?


PaulBrislen: Well, I did have a press release ready to go out today [...] it has detail around Vodafone's plans.


However, noone asked you to make unsubstantiated comments against Vodafone - I could ask the same, why did you chose to paste that in this thread, "rather than in the Vodafone forum"?

Anyway ... let's get back on topic Cool

VFNZPaulBrislen
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  #116446 13-Mar-2008 19:21

willnz:
paul23: Sorry Paul, I just don't understand why you felt the need to post that media release in this particular thread. Thought it may be more appropiate elsewhere - the Vodafone forum for instance



Because someone asked for the status of other providers launching similar services.

andysh: Does anyone have any information about any other ISP that are looking to do the same thing in the near future?


PaulBrislen: Well, I did have a press release ready to go out today [...] it has detail around Vodafone's plans.


However, noone asked you to make unsubstantiated comments against Vodafone - I could ask the same, why did you chose to paste that in this thread, "rather than in the Vodafone forum"?

Anyway ... let's get back on topic Cool


simple really. Last time I started a thread with a press release it was deemed so offensive I was royally told off for DARING to do such a thing... so I don't. I post where someone asks.

Or have you all changed the rules again?Innocent

Cheers

Paul




Paul Brislen
Head of Corporate Communications
Vodafone

http://forum.vodafone.co.nz


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