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ekul
89 posts

Master Geek


  #1647719 8-Oct-2016 16:32
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And now i'm getting 870/422. So much for issue being on my side.

 


Glad its resolved 


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2degreesCare
1537 posts

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2degrees

  #1648372 10-Oct-2016 10:04
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Hi there Ekul,

 

Can you please message us your broadband customer ID, we'd like to check this out and see what has happened.

 

 

 

*EDIT* nevermind, I see you already have :)

 

Thanks

 

Ralph ^JOB


2degreesCare
1537 posts

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2degrees

  #1648396 10-Oct-2016 10:31
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maslink:

 

 

 

And here...200 down, 430up.

 

Happy to give it some time to come right, not exactly crimping my style at the moment, and to be honest it was the increased upload speed I was mainly looking for (was on 200/20)

 

 

Hi Maslink,

 

Can you please PM us your broadband customer number or username, we'll take a look for you.

 

Thanks,

 

Ralph ^JOB




migrif
78 posts

Master Geek

ID Verified
Subscriber

  #1648410 10-Oct-2016 10:44
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I'm also getting around 300/430 Mbs (In CHCH to CHCH Speedtest server). It's not bad at all, but I'm wondering if it's my FritzBox 7390 (Also running VOIP).

 

 

 

Any ideas?


KrazyKid
1146 posts

Uber Geek


  #1648412 10-Oct-2016 10:51
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migrif:

 

I'm also getting around 300/430 Mbs (In CHCH to CHCH Speedtest server). It's not bad at all, but I'm wondering if it's my FritzBox 7390 (Also running VOIP).

 

 

 

 

I had exactly the same issue in Dunedin when I got Giga Speeds. An upgrade to the 7490 fixed the issue.

 

The 7390 can't handle the full speeds (but in the real world you are never going to have issues unless you are running a huge number of connections/users.

 

But saying that if you are paying for the extra you want a Router that will handle it...


snowfly
474 posts

Ultimate Geek


  #1648423 10-Oct-2016 11:04
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I have exactly the same issue, was upgraded this morning, Ultra Fast Fibre installed a new ONT (apparently the older one wasn't suitable), and speeds are now 200 down, 500 up.

 

Have sent you a PM @2degreesCare


2degreesCare
1537 posts

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2degrees

  #1648432 10-Oct-2016 11:40
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migrif:

 

I'm also getting around 300/430 Mbs (In CHCH to CHCH Speedtest server). It's not bad at all, but I'm wondering if it's my FritzBox 7390 (Also running VOIP).

 

 

 

Any ideas?

 

 

Hi Migrif,

 

I have been able to locate your account through past interactions, there was a limit set in your modem. We have corrected this now.

 

Thanks,

 

Ralph ^JOB




Delitus
23 posts

Geek


  #1648511 10-Oct-2016 13:17
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migrif:

 

I'm also getting around 300/430 Mbs (In CHCH to CHCH Speedtest server). It's not bad at all, but I'm wondering if it's my FritzBox 7390 (Also running VOIP).

 

 

 

Any ideas?

 

 

I am having this exact same issue. Like some others here, my downstream was initially capped at 200Mb/s - a call to tech support managed to bring this up to 300~400ish Mb/s, but the speeds have never been able to exceed beyond this point. FritzBox 7390 with VOIP - Speedtest from AKL to AKL. Ethernet connection.


djrubbie
23 posts

Geek


  #1648592 10-Oct-2016 15:59
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Seems like the issue with upstream being properly set and downstream not is a common and long running issue here. Long time snap customer, and was funny to wake up to a 200/500 connection today.


2degreesCare
1537 posts

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2degrees

  #1648670 10-Oct-2016 17:47
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Hi djrubbie,

 

The profile is set automatically on our end when order completion is received, which can be delayed in some cases and varies between wholesalers. 

 

We can update manually if required, just send us a message here or give the team a call on 0800 022 022 opt 9. 

 

Thanks

 

Ralph ^JOB


Azzaw1980
73 posts

Master Geek


  #1648768 10-Oct-2016 21:32
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Hmmm i got a call a while ago from Broadspectrum booking in a time for my ONT to be changed.  Wonder if they cant handle the throughput.  Also resigning for 24 months so looking forward to getting the 7490 for free, hope it means ill be able to  avoid this :)


nitrotech
1285 posts

Uber Geek


  #1648772 10-Oct-2016 21:41
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Azzaw1980:

 


Hmmm i got a call a while ago from Broadspectrum booking in a time for my ONT to be changed.  Wonder if they cant handle the throughput.  Also resigning for 24 months so looking forward to getting the 7490 for free, hope it means ill be able to  avoid this :)



What area are you in? This is pretty strange

Azzaw1980
73 posts

Master Geek


  #1648777 10-Oct-2016 21:50
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nitrotech:
Azzaw1980:

 

 

 

 

 

Hmmm i got a call a while ago from Broadspectrum booking in a time for my ONT to be changed.  Wonder if they cant handle the throughput.  Also resigning for 24 months so looking forward to getting the 7490 for free, hope it means ill be able to  avoid this :)

 



What area are you in? This is pretty strange

 

 

 

Im in Cambridge, so the UFF area. 


timesplice
22 posts

Geek


  #1648778 10-Oct-2016 21:53
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I am having an issue after upgrading. stuck at 200 down / 450 up

 

Invercargill

 

Upgrade done on Saturday morning. Have been told by tech support at 2d first the needed to make a change. Then that it is because they have not upgraded Invercargill yet so I will not get the gigabit speed until this is completed...


nitrotech
1285 posts

Uber Geek


  #1648779 10-Oct-2016 21:56
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Azzaw1980:

nitrotech:
Azzaw1980:


 


 


Hmmm i got a call a while ago from Broadspectrum booking in a time for my ONT to be changed.  Wonder if they cant handle the throughput.  Also resigning for 24 months so looking forward to getting the 7490 for free, hope it means ill be able to  avoid this :)




What area are you in? This is pretty strange


 


Im in Cambridge, so the UFF area. 



Do you have the large black Huawei ONT or the small white one?

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