2degrees gigabit service

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163 posts

Master Geek

#1662845 2-Nov-2016 17:07

chriscal:

It is a bit frustrating having the random speeds, but I guess they are still in early stages in gigabit fibre, so I hope in the next few weeks :| we'll start to see an improvement on the reliability of the speeds.

are you sure it's not anything on your end? i've had a gigabit service from snap/2d for years and it's always been solid. I am in Auckland though, might be a different story if you're somewhere remote.

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chriscal

26 posts

Geek

#1663520 4-Nov-2016 00:02

I'm sure its nothing on my end. I'm running a Ubiquite EdgeRouter PoE 5, and replaced all my network cabling with new cables, had CAT6, just replaced with new CAT6 cables, just in case - cheap as chips anyway.

I thought it could be my router, so I tested with a Meraki MX400, which is spec'd to run gigabit WAN, made no difference so I switched back to my EdgeRouter, which I also know runs gigabit, because it did for the first week, 850 - 950 down / 450 - 500 up. The last few days no more than 500/270.

I've called 2d support again yesterday, since the can't get into my router they asked me to enable ICMP so that can do a GhostPing Test, then I should call back the following day and the tech that is doing the GhostPing test will do some more tests, so I called and I was told to call back tomorrow again, because the tech is still doing the GhostPing Test...can't really see how that will help as all it does mainly is test latency, drops or spikes...which I don't have a problem with, it's the speed that the issue, so now I need to call back tomorrow again.

I had them reset my profile back to 200/200 to test, speedtest = 202/279 then 202/276 5 min later, then switched it back to gigabit, and 489/270.

obraf

17 posts

Geek

#1663590 4-Nov-2016 10:28

I've a Fritzbox 7490 and the new ONT bit still for the past 2 weeks only getting 450mbs down and 400 up. 2degrees claim they're all good and so do Ultrafast. I'm in Wanganui which has had the fibre from day one!

What more can I do please?

Linux

11213 posts

Uber Geek

Trusted

Lifetime subscriber

#1663591 4-Nov-2016 10:33

obraf:
I've a Fritzbox 7490 and the new ONT bit still for the past 2 weeks only getting 450mbs down and 400 up. 2degrees claim they're all good and so do Ultrafast. I'm in Wanganui which has had the fibre from day one!

What more can I do please?

Only 450 down and 400 up

Linux

Lorenceo

904 posts

Ultimate Geek

Trusted

#1663597 4-Nov-2016 10:40

Try on a different (preferably more powerful) computer? It's not uncommon for lower specced machines not to be able to handle the full gigabit test on speedetest.net. This seems to be especially true of Macs.

If the cpu on your computer maxes out while the test is running, you've found a potential bottleneck.

The above is from personal experience. My ThinkPad happily maxes speedtest.net on a gigabit line, however my work MacBook pro can only handle around 500mbit/s. Both have similar i5 cpus. The MacBook technically has a faster cpu in it, but it just can't handle the speed test jandal. System updates, etc come in at ~90MB/s though.

Edit: typos. Thanks phone.

obraf

17 posts

Geek

#1663603 4-Nov-2016 10:52

Thanks Lorenco. But I have a fairly OK PC. It has i5-4590 CPU @ 3.30GHz, 12GB memory, Windows 10 Insider Preview.

Seems to not max out at all.

obraf

17 posts

Geek

#1663611 4-Nov-2016 11:08

Yes "only"! It's meant to be a gigabit plan.

Lorenceo

904 posts

Ultimate Geek

Trusted

#1663614 4-Nov-2016 11:12

If you download something big from a CDN, what sort of speed do you get? For example an Nvidia driver, or large Windows update?

Also what happens if you test really early in the morning? Eg 5am? Do speeds improve?

obraf

17 posts

Geek

#1663635 4-Nov-2016 11:31

Um, how do I go about that? Downloading a file and at the same time watching speed. I'm computer savvy over some things but not others!

chriscal

26 posts

Geek

#1663653 4-Nov-2016 11:44

I've had consisten lower than expected speeds, I've been tracking it almost every hour and I get the same results wheter peak or not. PC is i7, 32gb ram dual nic, tested with nic teaming and single nic, changed switch and router no difference. It pretty much comes down to 2d (and other isp) selling a service when the infrastructure is not completely up to spec to handle multiple gigabit users in my opinion, and until that has been upgraded I highly doubt that we'll see much improvement... But again just my opinion, I may be wrong.

sorceror

163 posts

Master Geek

#1663733 4-Nov-2016 12:56

chriscal:

...can't really see how that will help as all it does mainly is test latency, drops or spikes...which I don't have a problem with, it's the speed that the issue, so now I need to call back tomorrow again.

throughput issues are almost always linked to packet loss somewhere along the chain - if your fibre is dropping packets SmokePing might be able to pick this up.

obraf

17 posts

Geek

#1663768 4-Nov-2016 13:44

The speeds don't seem to change even in the early hours of the morning. Late afternoon no different.

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chriscal

26 posts

Geek

#1664005 4-Nov-2016 21:33

Well, download seem better but upload still not quite

ripdog

548 posts

Ultimate Geek
Inactive user

#1664085 5-Nov-2016 01:22

One possibility for 400mbps speeds or similar is the quality of your ethernet cables. Cat 5e is very common, and although capable of gigabit throughput at shorter distances, doesn't have enough shielding for gigabit at post 5m or so. If you're using Cat 5, no gigabit to be expected at any length, if Cat 6, then gigabit should work at any length.

I'm getting ~400mbps in Wanganui as well, but I'm connected via a long cat 5e cable, so that's to be expected. I guess I should test local network speeds to rule that out...

EDIT: Just got 700mbps between computers on the network... @2degreescare pls!

obraf

17 posts

Geek

#1664114 5-Nov-2016 08:20

I've replaced my cables with Cat 6 so that side of things should be OK. But saw no difference than with the Cat 5e ones!

What was different in getting the 700mbps?

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