Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


sbiddle

30853 posts

Uber Geek

Retired Mod
Trusted
Biddle Corp
Lifetime subscriber

#207833 15-Jan-2017 22:17
Send private message

It's not very often I get grumpy but iServe are seriously dysfunctional beyond belief. I now have no email because their accounting and support systems are clearly useless.

 

I renewed a domain in December and paid by credit card. A whois shows this renewed until Dec 2017 and my credit card was charged.

 

I got an email a week or so later saying this hasn't been paid. Replied saying it was and got a support ticket response but no follow up response.

 

I got an email a few days ago saying this domain would be removed from the .NZ registry due to non payment. Once again sent an email to you and got a support ticket response but no contact from a human.

 

Now I find on a Sunday afternoon by domain no longer works which has taken down my email.

 

Thanks for nothing. Now I'll be dealing in the morning trying to get this reactivated so I can get a UDAI to transfer my domain out. If anybody from Callplus/iServe/Orcon is on here can you please contact me before I contact you because I'm not going to be very happy.

 

 

 

 

 

 


Create new topic
marpada
385 posts

Ultimate Geek


  #1703846 15-Jan-2017 22:29
Send private message

If the domain was removed try to register it with a company that knows their business, before someone else does it!


Affiliate link
 
 
 

Affiliate link: MyHeritage DNA test kit helps you discover your ethnicity results, DNA genetic groups, family relatives.
sbiddle

30853 posts

Uber Geek

Retired Mod
Trusted
Biddle Corp
Lifetime subscriber

  #1703848 15-Jan-2017 22:33
Send private message

marpada:

 

If the domain was removed try to register it with a company that knows their business, before someone else does it!

 

 

A whois shows it still paid up until Dec 2017. It looks like they've just removed DNS at present.

 

 


mattwnz
18765 posts

Uber Geek


  #1703858 15-Jan-2017 23:03
Send private message

The renewal doesn't sound like it is related to the problem you are having with DNS if the domain want renewed. I too haven't had a reply to my tickets with Iserve. I suggest tweeting Orcon via their twiiter page, or via Orcons Facebook page, as they will should prod then onto action.




sbiddle

30853 posts

Uber Geek

Retired Mod
Trusted
Biddle Corp
Lifetime subscriber

  #1703868 16-Jan-2017 06:12
Send private message

mattwnz:

 

The renewal doesn't sound like it is related to the problem you are having with DNS if the domain want renewed. I too haven't had a reply to my tickets with Iserve. I suggest tweeting Orcon via their twiiter page, or via Orcons Facebook page, as they will should prod then onto action.

 

 

Everybody from Orcon has been away on holiday. They have had no social media presence since Xmas eve.

 

 


Sounddude
I fix stuff!
1881 posts

Uber Geek

Trusted
Vocus
Lifetime subscriber

  #1703931 16-Jan-2017 09:10
Send private message

Steve

 

PM me some details, including ticket numbers you have etc.


darylblake
1103 posts

Uber Geek

Trusted

  #1703932 16-Jan-2017 09:16
Send private message

i saw you grizzling about this on Twitter. Why on earth would a DNS entry just disappear someone must have deleted it.


sbiddle

30853 posts

Uber Geek

Retired Mod
Trusted
Biddle Corp
Lifetime subscriber

  #1703936 16-Jan-2017 09:25
Send private message

Sounddude:

 

Steve

 

PM me some details, including ticket numbers you have etc.

 

 

It's being sorted now, somebody finally answered the phone and confirmed payment was made on the 13th Dec.

 

Apparently nobody has been able to reply to billing or support emails since the 29th Dec because it's been holidays yet you've still been able to send me emails starting on the 29th Dec telling me it hasn't been paid and then disconnect the domain.

 

Yes it's been the holidays but I seriously can't comprehend how the service can be so poor and the processes so broken.

 

 

 

 

 

 




sbiddle

30853 posts

Uber Geek

Retired Mod
Trusted
Biddle Corp
Lifetime subscriber

  #1703940 16-Jan-2017 09:26
Send private message

darylblake:

 

i saw you grizzling about this on Twitter. Why on earth would a DNS entry just disappear someone must have deleted it.

 

 

They told me the domain would be removed for non payment so that's obviously what they've done.


darylblake
1103 posts

Uber Geek

Trusted

  #1703941 16-Jan-2017 09:27
Send private message

Yeh well we still provide basic level support during brownout/blackout periods... They def should have been there last week. Jan 9 -> 13th at least for phone/email support.


mattwnz
18765 posts

Uber Geek


  #1704292 16-Jan-2017 17:01
Send private message

sbiddle:

 

 

 

Apparently nobody has been able to reply to billing or support emails since the 29th Dec because it's been holidays yet you've still been able to send me emails starting on the 29th Dec telling me it hasn't been paid and then disconnect the domain.

 

Yes it's been the holidays but I seriously can't comprehend how the service can be so poor and the processes so broken.

 

 

 

 

 

 

 

 

 

 

The domain payment shouldn't have had anything to do with the DNS being disconnected, as they are totally separate services.. Especially if the domain showed it was paid until the end of 2017 on the NZ registrys Whois. Maybe you were meaning they hadn't applied the payment for the DNS or web hosting service, which are often an additional fee?


MurrayM
2207 posts

Uber Geek

ID Verified

  #1706318 20-Jan-2017 10:49
Send private message

I submitted an iServe hosting problem via email on January 6th and recevied a ticket number. On Jan 13th I hadn't received any communication about my problem so replied to the ticket email asking if any progress has been made. As of this morning I still haven't received any reply. Are they all still on holiday?!?


xpd

xpd
Trash bandit
12001 posts

Uber Geek

Retired Mod
ID Verified
Trusted
Lifetime subscriber

  #1706328 20-Jan-2017 11:14
Send private message

I found iServe was never the fastest to reply, even long before Orcon was involved :(

 

 





       Gavin / xpd / FastRaccoon

 

Website - Photo Gallery - Instagram

 

 


Create new topic





News and reviews »

Belkin Screenforce Tempered Glass Screen Protector and Bumper - Apple Watch
Posted 15-Aug-2022 17:20


Samsung Introducing Galaxy Z Flip4 and Galaxy Z Fold4
Posted 11-Aug-2022 01:00


Samsung Unveils Health Innovations with Galaxy Watch5 and Galaxy Watch5 Pro
Posted 11-Aug-2022 01:00


Google Bringing First Cloud Region to Aotearoa New Zealand
Posted 10-Aug-2022 08:51


ANZ To Move to FIS Modern Banking Platform
Posted 10-Aug-2022 08:28


GoPro Hero10 Black Review
Posted 8-Aug-2022 17:41


Amazon to Acquire iRobot
Posted 6-Aug-2022 11:41


Samsung x LIFE Picture Collection Brings Iconic Moments in History to The Frame
Posted 4-Aug-2022 17:04


Norton Consumer Cyber Safety Pulse Report: Phishing for New Bait on Social Media
Posted 4-Aug-2022 16:50


Microsoft Announces New Solutions for Threat Intelligence and Attack Surface Management
Posted 3-Aug-2022 21:54


Seagate Addresses Hyperscale Workloads with Enterprise-Class Nytro SSDs
Posted 3-Aug-2022 21:50


Visa Launching Eco-friendly Payment Solutions in New Zealand
Posted 3-Aug-2022 21:48


NCR Delivers Services to Run Bank of New Zealand ATM Network
Posted 30-Jul-2022 11:06


New HP Portfolio Supports New Era of Hybrid Work
Posted 28-Jul-2022 17:14


Harman Kardon Launches Citation MultiBeam 1100 Soundbar
Posted 28-Jul-2022 17:10









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.







Backblaze unlimited backup