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# 208428 11-Feb-2017 16:21
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I moved into a new flat and the current people here have been having issues with the internet constantly dropping and very very slow speeds.


I have been looking into it and there are odd issues using tracert where everything is timing out some times or hitting a 3000ms on some hops or some getting alot more hops.




Completed some speed tests last night and i got 0.6Mb download on ADSL2+ and we are located in town.


From what i know the flatmates have rung up and complained but all slingshot said was it is there fault and it has to be the wiring causing the problems. (The flatmates don't know much about routers etc so took it as it is their fault. And they have rung many times.)


ADSL filter i replaced this morning with no improvements at all in the quality.


I do not have access to another ADSL router to try as all of the ones i own are gig ones for fiber.


These are the traces that i just done to google.


First Hop is my router for my system in between my Nasbox etc but the traces look the very same when i am directly plugged into the router.





I really don't know what to do as the account isn't under my name (Under other flatmates) and there is a $200 cancellation fee.


For my study i need pretty good internet and this is just ruining it.




Any one have any other ideas?

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22 posts

+1 received by user: 1

  # 1720739 15-Feb-2017 17:37
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Got the issue fixed although the speeds are still pretty slowish for ADSL but completely use able now.


Turned out that the Master splitter wasn't even connected (We think someone cut it). My guess it was linked to the alarm and they wanted to stop it from sending an alarm out so they cut all the wires for it.


All the connectors got replaced at the street and the entry to the flat and at the exchange they changed the connection there so the issue is pretty much resolved. Now to wait for approval for Fiber.


Thank you for all the help guys

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