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20 posts


# 208499 14-Feb-2017 21:26
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Hello all - My family and I are at our wits end with an internet issue


We have been dealing with Slingshot and she's been a hard slog


My wife, computer illiterate and my 13 year old knows more than me


My wife has talked a few times to the customer service people and I have both talked and emailed the tech support team


In a nutshell, there is a download issue, it crawls and only barely, you connect fine on either wireless or ethernet but any download does not function


Slingshot have a process that they like you to follow, involves DNS Server changes, Running a script (bat file) etc, we have done all sorts, Slingshots requests and our own investigations, have tried a lot of things


Tracert and pathping using the CMD function shows the culprit, early time out either at or near modem


We have had very little in the way of direction of basic help from SS






Line Speeds are fine - both wired and wireless, no issues - tested plenty


New Modem has been reset plenty


Affects PC and Laptop to the same level


Tried both PC and Laptop at another location under a different network and all fine .... so dont believe it is any settings or firewalls in any computer


We can read Stuff and Trademe and vaguely watch youtube with plenty of buffering going on, when you download anything it will take 2 to 15 hours






Any ideas on what else we can try ?


Much appreciated - Cheers


Aaron and Jenny











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  # 1720239 14-Feb-2017 22:04
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First step get a expert in to check out the house wiring and install a VDSL master filter before going off at ISP


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