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BDFL - Memuneh
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# 208647 21-Feb-2017 10:50
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Just received:

 

 

In time for the month when more Kiwis move than any other, Orcon and Slingshot have today launched a savvy new service to help keep thousands of Kiwis from landing in broadband limbo when they move into a fibre broadband-ready home. 

 

Research just released by Kiwi business iMoved.me predicts around 1,000 moves a day in March, but for Kiwis lucky enough to find themselves in a property that can get ultra-fast broadband (UFB), there’s a risk they could be offline for some time.

 

Taryn Hamilton, General Manager Consumer (Orcon and Slingshot), explains: “We have customers who are moving into a new house, see that the house can get fibre, and place an order for fibre broadband. 

 

“With fibre installs already set to take anywhere up to six weeks, what people don’t always realise is that if the order hits any snags, like neighbour consents or non-standard build work, they can be left with no internet – and as expected, they can get pretty annoyed, especially if it drags from weeks to months. 

 

“It’s an issue that has been troubling the industry as a whole for a while now.” 

 

As if moving house isn’t stressful enough, the results of a recent survey by Consumer NZ found the biggest complaint with UFB was lengthy installation delays; an issue for 23 per cent of customers – and Slingshot and Orcon data from December supports this finding, showing average wait times for UFB installs to be as long as 67 days. 

 

Orcon and Slingshot are proud to have cracked a work-around to keep customers online while their fibre order is being processed, called ADSL While You Wait

 

“At sign-up, new Orcon and Slingshot customers can select to get a specially-priced ADSL service ($59.95 for unlimited data) while waiting for fibre to be installed. 

 

“They won’t be weeks without a connection – a temporary ADSL connection will get customers online within 5-10 working days and we’ll switch their connection to fibre as soon as the install process allows,” says Hamilton. 

 

“Fibre is the best technology available – it’s fast and reliable and we strongly encourage our customers to get it if they can. We know there are some barriers to getting connected, which is why we’ve come up with an interim solution to make the transition to fibre as smooth as possible.” 

 

More than a third of Orcon and Slingshot’s new connections are on fibre. 

 

“While the industry as a whole has a long way to go to streamline fibre install processes and solve the lengthy delays that come with it, we’re stoked to be able to offer a solution for customers who are prone to having a pretty terrible experience – and at a time where volumes will be higher than usual,” says Hamilton.

 





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  # 1723620 21-Feb-2017 11:58
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huh?  I thought most ISPs already did this for any connection that wasn't a straightforward install  

 

 

 

Pretty embarrassing for Orcon/Slngshot  that they haven't been doing this and allowing their customers to languish with no connection for weeks.  Not something I would want to be promoting!

 

 

 

 

 

 

 

 


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  # 1723644 21-Feb-2017 12:10
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They aren't being that generous at $59. At least they are making it known that there is always an option when waiting for fibre.... until you come to a fibre only subdivision. Those are the ones I just don't get why its taking so long to get installed - should be the easiest of the lot!


 
 
 
 


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  # 1723760 21-Feb-2017 14:41
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NonprayingMantis:

 

huh?  I thought most ISPs already did this for any connection that wasn't a straightforward install  

 

Pretty embarrassing for Orcon/Slngshot  that they haven't been doing this and allowing their customers to languish with no connection for weeks.  Not something I would want to be promoting!

 

 

We have been offering temporary copper services to customers with in-flight fibre orders but on an informal, case-by-case basis. ADSL While You Wait formalises the process and makes it a standard part of our fibre offering (if the customer opts in), making it a much smoother process all round.

 

chevrolux:

 

They aren't being that generous at $59. At least they are making it known that there is always an option when waiting for fibre.... until you come to a fibre only subdivision. Those are the ones I just don't get why its taking so long to get installed - should be the easiest of the lot!

 

 

It’s the cheapest price for unlimited ADSL we’ve been able to find, so we reckon it’s not half-bad!


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  # 1723792 21-Feb-2017 14:54
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chevrolux:

 

until you come to a fibre only subdivision. Those are the ones I just don't get why its taking so long to get installed - should be the easiest of the lot!

 

 

There was a certain new apartment building in Auckland CBD, people have been moving into it for weeks now but Chorus still hasn't finished the communal build. No fibre for anyone in that building for a few weeks. No copper, and not in a Skinny fixed 4G area either. 


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