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bazzer
3438 posts

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  #130864 14-May-2008 13:57
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Yes, I sure did.  It came through at 3am Friday morning, so I guess I sent my query late, late Thursday night Laughing

Maybe it's a curly one and it's taking some time to look into it?

 
 
 

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tbnz
65 posts

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  #130986 14-May-2008 20:45
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Ah, no, obviously Duncan has never attempted to email Orcon support himself, your lucky if you get a response back WITHIN A WEEK, even with the simplest of queries, and it's been like that since i've been an Orcon customer for a few years now.

I am currently waiting for my Call Minder to be removed, I sent a request last week (can't quite remember the day and the responses never include the original query) I think it was Tuesday, I and received a response on Monday (the Monday just gone).

The response was not 'We have turned off your service as you requested' but a list of instructions on how to turn the service off myself.

The instructions included pressing 3 to enter personal settings. Unfortunatly the options presented to me when I dial into the call minder do not include an option 3, i have tried following all menu options (2 of them), one which does nothing, repeats the same options, and the other takes me to another menu where i can record my greeting or return back to the menu i was on.

I responded with a 'to the point' response on Monday and it's now 2 days later and i'm still waiting a response.


tbnz
65 posts

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  #131941 19-May-2008 22:41
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Still waiting, it's been 2 weeks now. Hmmm.



bazzer
3438 posts

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  #131980 20-May-2008 09:32
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Coming up to two weeks myself.  I might have to give them a call, but I don't think they'll have any idea.  I could email again, but according to the initial reply I got, if I do that it will send my request to the back of the queue?!

tbnz
65 posts

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  #132211 20-May-2008 22:23
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Received an apologetic email today and a phone call to follow up, the voice mail is off, finally, awesome, thanks.

Can't help but laugh tho, the phone is ringing in the american way again, american / normal / american / normal it can't make up it's mind.

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