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38 posts

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# 210435 27-Mar-2017 13:35
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So today i checked the handy Chorus website and as of today fibre is now ready on my street!

 

I upgraded my plan on Slingshot My Account from ADSL to Fibre. Has anyone done this process yet? (online - not calling)

 

 

 

I just wanted to know how long the process takes? I live in a standalone house that is not a shared driveway so I assume this will take a chunk out of the process as there is no need for consents etc.

 

 

 

They also offer a "rental" modem. Does this mean it costs after 12 months? Can I use my own Fibre capable modem? (HG659)


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  # 1748693 27-Mar-2017 13:43
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How long it takes will depend on how busy things are in your area - with no specific consenting required it'll hopefully only take a couple of weeks, but that's certainly not a guarantee.

 

Chorus will install an ONT (the fibre equivalent of a modem) and there is no extra charge for this. You will require a separate router if you're using more than one computer, and while I'm not familiar with the HG659 I believe it'll work for data. Voice can be trickier - are you signing up for a fibre landline?


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  # 1748694 27-Mar-2017 13:44
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Hello,

 

The order will go into 'Scoping' So a tech from your local installer will be out and will plan the install with you. Connection timeframes vary depending on the work needed (not requiring neighbour consent will definitely speed things up) and the tech availability in your area. If you message through your account umber I can give you a better idea of timeframes. 

 

You won't ever have to pay for your modem. Just means that if you were to cancel we would post out a return courier bag 

 

 

 

Cheers





 
 
 
 




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  # 1748696 27-Mar-2017 13:46
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Slingshot:  

 

 

 

You won't ever have to pay for your modem. Just means that if you were to cancel we would post out a return courier bag 

 

Cheers

 

 

 

 

Ah I see, same as how a SKY TV box works. Ok I will send my details through to you as PM :)


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  # 1748697 27-Mar-2017 13:49
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dudalemon:

 

I live in a standalone house that is not a shared driveway so I assume this will take a chunk out of the process as there is no need for consents etc.

 

 

 

 

That does not guarantee that you don't need consent. For example, it is possible for it to be a cross-lease site.


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  # 1769763 24-Apr-2017 14:30
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Slingshot:  

 

Hello,

 

The order will go into 'Scoping' So a tech from your local installer will be out and will plan the install with you. Connection timeframes vary depending on the work needed (not requiring neighbour consent will definitely speed things up) and the tech availability in your area. If you message through your account umber I can give you a better idea of timeframes. 

 

You won't ever have to pay for your modem. Just means that if you were to cancel we would post out a return courier bag 

 

 

 

Cheers

 

 

 

 

I'm upgrading from Flip ADSL to Slingshot Fibre as Flip don't do Fibre. Any tricky bits in that process?

 

Also is the Modem rental vs buying common practice fro ISPs?


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  # 1769776 24-Apr-2017 14:35
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Gemini:

 

Slingshot:  

 

Hello,

 

The order will go into 'Scoping' So a tech from your local installer will be out and will plan the install with you. Connection timeframes vary depending on the work needed (not requiring neighbour consent will definitely speed things up) and the tech availability in your area. If you message through your account umber I can give you a better idea of timeframes. 

 

You won't ever have to pay for your modem. Just means that if you were to cancel we would post out a return courier bag 

 

 

 

Cheers

 

 

 

 

I'm upgrading from Flip ADSL to Slingshot Fibre as Flip don't do Fibre. Any tricky bits in that process?

 

 

 

 

We offer a ADSL while you wait option which offers unlimited ADSL for $59.95 pm. Generally we will move you over on ADSL and then submit the Fibre order. The length of the Fibre process totally depends on what work needs to be done to complete the install. We will book you in for a Scoping date with Chorus and you will run through the required work and associated timeframes with them





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  # 1769781 24-Apr-2017 14:40
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Slingshot:

 

Gemini:

 

Slingshot:  

 

Hello,

 

The order will go into 'Scoping' So a tech from your local installer will be out and will plan the install with you. Connection timeframes vary depending on the work needed (not requiring neighbour consent will definitely speed things up) and the tech availability in your area. If you message through your account umber I can give you a better idea of timeframes. 

 

You won't ever have to pay for your modem. Just means that if you were to cancel we would post out a return courier bag 

 

 

 

Cheers

 

 

 

 

I'm upgrading from Flip ADSL to Slingshot Fibre as Flip don't do Fibre. Any tricky bits in that process?

 

 

 

 

We offer a ADSL while you wait option which offers unlimited ADSL for $59.95 pm. Generally we will move you over on ADSL and then submit the Fibre order. The length of the Fibre process totally depends on what work needs to be done to complete the install. We will book you in for a Scoping date with Chorus and you will run through the required work and associated timeframes with them

 

 

Thanks
We also have the national calls feature with Flip that the wife won't want to lose temporarily ...


 
 
 
 


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  # 1770433 26-Apr-2017 08:42
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Also could you explain the modem rental please

 

If I sign up for a 12 month plan that includes "free modem rental" do I have to start paying for it after that?


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  # 1770461 26-Apr-2017 08:57
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Gemini:

 

Also could you explain the modem rental please

 

If I sign up for a 12 month plan that includes "free modem rental" do I have to start paying for it after that?

 

 

 

 

No, you wont ever have to pay for it, Just means that, if you chose to change to another provider at any point, a return courier bag will be sent out for the modem.





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  # 1770477 26-Apr-2017 09:28
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@slingshot any idea when you guys will join the rest of the ISP's and offer faster than 100megs?

 

 


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  # 1770740 26-Apr-2017 15:55
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tripp:

 

@slingshot any idea when you guys will join the rest of the ISP's and offer faster than 100megs?

 

 

 

 

 

 

Hiya, We go have a Gigantic plan on offer for both new and current customers. As long as your service is Chorus fed we can get you switched over.





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  # 1770776 26-Apr-2017 16:40
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@slingshot cheers just called to upgrade. 


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  # 1771124 27-Apr-2017 10:29
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@slingshot is there anything I need to know related to using a VPN. Gotchas/extra charges - cheers


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  # 1771158 27-Apr-2017 11:22
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Gemini:

 

@slingshot is there anything I need to know related to using a VPN. Gotchas/extra charges - cheers

 

 

 

 

You shouldn't have a problem using a VPN but it's not something we support other than to make sure your modem is configured correctly. No charged are involved with that.





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Ultimate Geek


  # 1787458 24-May-2017 14:00
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Fibre is now installed and working :)
Took a week to get the phone connected which annoyed the Mrs

 

Take note that your phone must be connected to the Modem as copper is disconnected. This means relocating it or using network cabling


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