Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




676 posts

Ultimate Geek
+1 received by user: 119


# 212775 12-Apr-2017 10:06
Send private message

Unfortunately I have been dealing with Slingshot recently due to their broken IMAP SSL server which has meant one of my clients has stopped receiving email via IMAP on the majority of their devices (those with SSL enabled).

 

I have spent 3+ hours on the phone communicating the issues with Slingshot, along with emailing debug information showing their IMAP SSL server not giving out a certificate, meaning it does not work.

 

I have replicated this issue on multiple email clients at multiple locations.

 

A Slingshot rep has also replicated this issue at their end.

 

To top it all off my client was emailed stating the issue was resolved last week.

 

 

 

Today I have been informed (and later confirmed for myself) that the issue is not resolved and that the IMAP server is still not working with SSL.

 

Today I was also informed that as email is not supported Slingshot will not fix this issue.

 

 

 

If you no longer want to fix your own email server when it is broken then please DO NOT OFFER IT.

 

If you no longer support IMAP with SSL then please do not give these settings out on your website!


Create new topic
14743 posts

Uber Geek
+1 received by user: 2746

Trusted
Subscriber

  # 1762032 12-Apr-2017 10:12
Send private message

Using ISP provided email is generally not recommended. They're not all great at it.

 

Hopefully your customer isn't using an @slingshot type email address. If they have their own domain move them to a professional email host - Google Apps, Office 365, Fastmail, etc.

 

Best change your settings if you want to stay on Slingshot. Nothing confidential should go in emails, and in this case given there's no security you should probably have distinct email passwords if possible.




676 posts

Ultimate Geek
+1 received by user: 119


  # 1762035 12-Apr-2017 10:21
Send private message

timmmay:

 

Using ISP provided email is generally not recommended. They're not all great at it.

 

Hopefully your customer isn't using an @slingshot type email address. If they have their own domain move them to a professional email host - Google Apps, Office 365, Fastmail, etc.

 

Best change your settings if you want to stay on Slingshot. Nothing confidential should go in emails, and in this case given there's no security you should probably have distinct email passwords if possible.

 

 

This is a clients personal email address, they also have business email accounts with SSL.

 

It was never a primary account for them however I have recommended they move away from using the account as not having SSL is not acceptable for any portable devices.


 
 
 
 


3344 posts

Uber Geek
+1 received by user: 1089

Trusted
Vocus

  # 1762039 12-Apr-2017 10:33
Send private message

Hi @ArticSilver - can you please send me a PM with some details so I can follow this up?  It doesn't seem right to me.  Thanks.




676 posts

Ultimate Geek
+1 received by user: 119


  # 1762041 12-Apr-2017 10:34
Send private message

ubergeeknz:

 

Hi @ArticSilver - can you please send me a PM with some details so I can follow this up?  It doesn't seem right to me.  Thanks.

 

 

Sent.


Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

HPE to acquire supercomputing leader Cray
Posted 20-May-2019 11:07


Techweek starting around NZ today
Posted 20-May-2019 09:52


Porirua City Council first to adopt new council software solution Datascape
Posted 15-May-2019 12:00


New survey provides insight into schools' technology challenges and plans
Posted 15-May-2019 09:30


Apple Music now available on Alexa devices in Australia and New Zealand
Posted 15-May-2019 09:11


Make a stand against cyberbullying this Pink Shirt Day
Posted 14-May-2019 20:23


Samsung first TV manufacturer to launch the Apple TV App and Airplay 2
Posted 14-May-2019 20:11


Vodafone New Zealand sold
Posted 14-May-2019 07:25


Kordia boosts cloud performance with locally-hosted Microsoft Azure ExpressRoute
Posted 8-May-2019 10:25


Microsoft Azure ExpressRoute in New Zealand opens up faster, more secure internet for Kiwi businesses
Posted 8-May-2019 09:39


Vocus Communications to deliver Microsoft Azure Cloud Solutions through Azure ExpressRoute
Posted 8-May-2019 09:25


Independent NZ feature film #statusPending to premiere during WLG-X
Posted 6-May-2019 22:13


The ultimate dog photoshoot with Nokia 9 PureView #ForgottenDogsofInstagram
Posted 6-May-2019 09:41


Nokia 9 PureView available in New Zealand
Posted 6-May-2019 09:06


Motorola Solutions joins local partners to deliver advanced communications network in New Zealand
Posted 30-Apr-2019 21:50



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.