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26 posts

Geek


# 215316 21-Jun-2017 20:50
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Hi All

 

Can anyone suggest why my download and upload speeds are so slow on slingshot fibre. We are staying at a friends place for a few weeks in Christchurch near Northlands mall and sometimes the connection is painfully slow. At other times it is acceptable. This one is 8:30 on a Wednesday evening. I had one that only made it to 0.79Mbps. Quite often my cellular connection is many times faster. Its not a good advertisement for slingshot for when we move into our new house.

 

 

 

 

Cheers

 

Steve


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5595 posts

Uber Geek


  # 1804871 21-Jun-2017 21:02
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Most probably something else is using the connection




26 posts

Geek


  # 1804891 21-Jun-2017 21:17
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Could be. Possibly Windows update. There is only one other computer and two cell phones on the wifi. They were not being used at the time.

 

 

 

Cheers


 
 
 
 


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Uber Geek


  # 1804893 21-Jun-2017 21:20
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If doing a speedtest for troubleshooting, it really needs to be done via ethernet, WiFi disabled (to disconnect clients), only one device connected, and no background processes using network and/or CPU.


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Ultimate Geek

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Vocus

  # 1804982 22-Jun-2017 08:46
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Hi there,

 

Sounds like we need to have a look.

 

Your friend can add you as an authorised person in MyAccount, and then we can troubleshoot if you like ...

 

Cheers,





Head of Brand and Communications
Vocus NZ
[Slingshot, Orcon and Flip]


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