kaiwai: Ducan?

networkn: The other matter for consideration, is that all the people complaining here, are likely only the small percentage either savvy enough to know where to find this place, or who care enough to let the company at fault know. For all of those people there are probably a dozen more who think its "normal" or who aren't of a personality type to cause a conflict, or who couldn't find a place like this to save thier lives. I am not trying to inflame the matter more, however I would be horrified if Orcon were making this out to be an issue affecting a small and limited number of people.

I actually agree with the suggestion of compensation, I'd say 1/3 of broadband bills for the affected periods of time. If Orcon was to do something like this, I'd bet my bottom dollar, next year, regardless of performance, they would be considered the best ISP in the country. A company who takes responsiblity is an amazing thing. Its rare, innovative and would win you more customers.

You would likely find a smallish percentage of people would claim it, and you could require people to submit a screenshot to prove they have had the issue.

The good press from something like this would be amazing I would think.

photoman:

manhinli:

photoman: OK, so how do I add the speedtest result? I've clicked on the Insert Image icon and copied the Forum Link from Speedtest, but all I get is the URL displayed.

Anyway, speeds are as follows: Location - LA, Download - 46kb/s, Upload - 126kb/s, Ping - 183ms

To add the image, copy the "Direct Link" address to the image.

Then use the image tool (the one that looks like a tree) and paste it in.

Thanks manhinli, but I've just tried that and it didn't work. Then again, it did take six minutes for the edit page to display before I could even try it. Had enough for tonight. Going to watch something, anything on TV. Anything is better than try to use the internet at the moment.

networkn: The other matter for consideration, is that all the people complaining here, are likely only the small percentage either savvy enough to know where to find this place, or who care enough to let the company at fault know. For all of those people there are probably a dozen more who think its "normal" or who aren't of a personality type to cause a conflict, or who couldn't find a place like this to save thier lives. I am not trying to inflame the matter more, however I would be horrified if Orcon were making this out to be an issue affecting a small and limited number of people.

I actually agree with the suggestion of compensation, I'd say 1/3 of broadband bills for the affected periods of time. If Orcon was to do something like this, I'd bet my bottom dollar, next year, regardless of performance, they would be considered the best ISP in the country. A company who takes responsiblity is an amazing thing. Its rare, innovative and would win you more customers.

You would likely find a smallish percentage of people would claim it, and you could require people to submit a screenshot to prove they have had the issue.

The good press from something like this would be amazing I would think.

 If I don't get a response, then unfortunately I too will be gone to Vodafone, who are aggressively marketing right now, and who will answer questions. I'd prefer to stick with an existing supplier, because its less work, but they are slightly cheaper and will respond to tech support and sales questions. Its only $150 a month you'd potentially be losing, but well hey, money is money right?

Again, thanks for your participation, most of us appreciate your presence.

networkn: BTWis there a way so I can get notified if the thread changes, ONCE, rather than every single post, I awoke this AM to 20 notifications, 1 for each post. Most boards send you ONE, stating other posts might have been added but until you visit the board you won't get any additional notifications.

networkn: pyronical, can you let us all know the procedure, who you spoke to, and what they required from you in order to apply for the credit. Also how much credit did they give you?