Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | ... | 32 | 33 | 34 | 35 | 36 | 37 | 38 | 39 | 40 | 41 | 42 | 43 | 44 | 45 | 46 | 47 | 48 | 49 | 50 | 51 | 52 | ... | 56
duncanblair
248 posts

Master Geek

Trusted

  #150134 22-Jul-2008 10:13
Send private message

Hi guys,

This thread has become a catch all for any and all problems that people are having with us.

I would respectfully request that if you are having an issue that is not related specifically to international speeds that you find a more appropriate thread, or if there isn't one that you start a new one. It will make it easier for people to find answers to questions that they have, and save me answering the same questions several times.

Thanks.

motogpnz
112 posts

Master Geek


  #150447 22-Jul-2008 19:09
Send private message

duncanblair: Hi guys,

I would respectfully request that if you are having an issue that is not related specifically to international speeds ...



Hi Duncan,

Attached my speedtest stats from 5 minutes ago. Does this look like it's the same problem or something else. My primary use for broadband is to get live streaming video from MotoGP but over the last couple of months I have had trouble getting anything better than their 300k stream reliably. (They also have 650k and 1200k streams which I had no trouble with until around May.) I believe their server is located in Barcelona, and have included Sydney and L.A. for comparison with other posters.

Link to this image to share your results 

Link to this image to share your results

Link to this image to share your results

Link to this image to share your results

 
 
 
 


dreamtype
46 posts

Geek


  #150457 22-Jul-2008 20:01
Send private message

Hey um,orcon is fine and all for me but once its 8pm till like 12pm it REALLY slows down internationally.

duncanblair
248 posts

Master Geek

Trusted

  #150592 23-Jul-2008 11:31
Send private message

motogpnz:
Hi Duncan,

Attached my speedtest stats from 5 minutes ago. Does this look like it's the same problem or something else. My primary use for broadband is to get live streaming video from MotoGP but over the last couple of months I have had trouble getting anything better than their 300k stream reliably. (They also have 650k and 1200k streams which I had no trouble with until around May.) I believe their server is located in Barcelona, and have included Sydney and L.A. for comparison with other posters.



Hi,

Have you logged a fault with our support team? They will be best able to help you. In general international performance across the network is currently excellent, so if you are having specific issues I would suggest that you contact our support desk. It is possible that this is exchange congestion (that there has been an influx of subscribers on your exchange that has degraded the performance over time).

There are many possible causes of speed issues, only one of which is the amount of bandwidth we provision.

I hope that this helps.

motogpnz
112 posts

Master Geek


  #150611 23-Jul-2008 12:18
Send private message

duncanblair:
Hi,

Have you logged a fault with our support team? They will be best able to help you. In general international performance across the network is currently excellent, so if you are having specific issues I would suggest that you contact our support desk. It is possible that this is exchange congestion (that there has been an influx of subscribers on your exchange that has degraded the performance over time).

There are many possible causes of speed issues, only one of which is the amount of bandwidth we provision.

I hope that this helps.


Thanks for that. I have logged a ticket with support. I doubt it is an exchange issue because performance seems OK for local traffic but deteriorates the further away the distant server is. Also we live in a semi-rural area with fewer than 500 lines on the exchange but excellent ADSL (normally) Smile

brookz
215 posts

Master Geek


  #150641 23-Jul-2008 14:05
Send private message

Date from/toItemcode/Description              Qty Unit Price Subtotal  
     
  
Goodwill Credit - slow international speeds
  
     
     
  
  
    
    
    
    
   

kiwipearls
424 posts

Ultimate Geek


  #150659 23-Jul-2008 14:54
Send private message

brookz:
Date from/toItemcode/Description              Qty Unit Price Subtotal  
      
  
Goodwill Credit - slow international speeds
   
      
     
  
  
    
    
    
     
   


Pretty lucky.

I put in my ticket RE: INTERNATIONAL BANDWIDTH SPEED ISSES (which is relevant to this thread and the evolution of the topic), Last thursday and have got no reply whatso-ever from Orcon.

I also have yet to have a reply from Orcon, RE: MY INTERNATIONAL BANDWIDTH SPEED ISSUES COMPLAINT

These complaints all started way back in May, the week I changed over from xtra and noticed the difference.



No communication whatsoever.

They certainly know how to make their customers feel stink and in the dark.




"In the real world as in dreams, nothing is quite what it seems" - The Book of Counted Sorrows





Senility Guild

 


 
 
 
 


SNicolle
523 posts

Ultimate Geek


  #150756 23-Jul-2008 20:40

http://img57.imageshack.us/my.php?image=20080723203355dq7.jpg
Absolutely terrible, my performance is a freaking joke, 8kbps on international traffic on full speed down.

Radiotron
142 posts

Master Geek


  #150776 23-Jul-2008 21:37
Send private message

Not seeing a problem here, the router is synced at 1900 exactly and I am getting a down speed of 1301 down and 133 up (sync at 166 up) from New York, if you're down to 8k, ow... LA is a bit quicker, so is Sydney, and this is peak evening usage, just amybe there is a problem elsewhere? Have not has any real issues, except that when it rains, sync speed can drop a bit, usually fixed by rebooting (aged!) USR router...

trakman
162 posts

Master Geek


  #150786 23-Jul-2008 22:32
Send private message

Just for the record. My Internet speed on Orcon tonight is dog-slow. Cry

Radiotron
142 posts

Master Geek


  #150794 23-Jul-2008 22:45
Send private message

How informative, please define "dog slow"...

app

app
13 posts

Geek


  #150796 23-Jul-2008 22:49
Send private message

Yell




networkn
23199 posts

Uber Geek

Trusted
Lifetime subscriber

  #150801 23-Jul-2008 23:04
Send private message

dude I am really sorry, that sucks!

networkn
23199 posts

Uber Geek

Trusted
Lifetime subscriber

  #150802 23-Jul-2008 23:05
Send private message

Duncan, so how about that dedicated engineer to help resolve some of these ongoing issues!?

I know you have a lot on your plate, but there are some seriously poor speeds here!

kiwipearls
424 posts

Ultimate Geek


  #152121 28-Jul-2008 16:38
Send private message

Well after 2 months of really bad latecny issues 13th May - 4th July and a further month of headaches battling my consumer rights with Orcon.

I have lost complete and utter faith in them.

The letter was a slap in the face.  It appalls me that the Consumer Gurantee Act can be completely ignored.

The TDR are useless. 

The only thing left to do is change ISP's.
 
I am not going to allow Orcon to steal my money anymore.




"In the real world as in dreams, nothing is quite what it seems" - The Book of Counted Sorrows





Senility Guild

 


1 | ... | 32 | 33 | 34 | 35 | 36 | 37 | 38 | 39 | 40 | 41 | 42 | 43 | 44 | 45 | 46 | 47 | 48 | 49 | 50 | 51 | 52 | ... | 56
View this topic in a long page with up to 500 replies per page Create new topic




News »

Countdown unveils contactless shopping with new Scan&Go tech
Posted 21-Sep-2020 09:48


HP unveils new innovations for businesses adapting to rapidly evolving workstyles and workforces
Posted 17-Sep-2020 15:36


GoPro launches new HERO9 Black camera
Posted 17-Sep-2020 09:45


Telecommunications industry launches new 5G Facts website
Posted 17-Sep-2020 07:56


New Zealand ranks 3rd in world in GSMA index
Posted 15-Sep-2020 10:13


Trend Micro Security Suite adds web monitoring to prevent identity theft
Posted 14-Sep-2020 15:37


NVIDIA to acquire Arm for US$ 40 billion
Posted 14-Sep-2020 12:27


Epson launches its next gen A3+ colour EcoTank multi-function printer
Posted 10-Sep-2020 16:08


Sony launches three new native 4K SXRD home cinema projectors
Posted 9-Sep-2020 18:00


Catalyst Cloud brings Kubernetes-based open-source web hosting solution to market
Posted 9-Sep-2020 17:54


Verizon Connect eyes further growth in New Zealand
Posted 8-Sep-2020 09:26


PNY launches XLR8 gaming NVIDIA GeForce RTX 30 series powered by the all-new NVIDIA Ampere architecture
Posted 3-Sep-2020 16:39


NVIDIA delivers greatest-ever generational leap with GeForce RTX 30 Series GPUs
Posted 3-Sep-2020 16:17


Weta Digital advances visual effects and animation in the cloud with AWS
Posted 2-Sep-2020 17:09


Kiwrious lab-in-the-pocket kit designed for schoolchildren
Posted 28-Aug-2020 09:03



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.