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duncanblair
248 posts

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  #150134 22-Jul-2008 10:13
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Hi guys,

This thread has become a catch all for any and all problems that people are having with us.

I would respectfully request that if you are having an issue that is not related specifically to international speeds that you find a more appropriate thread, or if there isn't one that you start a new one. It will make it easier for people to find answers to questions that they have, and save me answering the same questions several times.

Thanks.

 
 
 

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motogpnz
112 posts

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  #150447 22-Jul-2008 19:09
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duncanblair: Hi guys,

I would respectfully request that if you are having an issue that is not related specifically to international speeds ...



Hi Duncan,

Attached my speedtest stats from 5 minutes ago. Does this look like it's the same problem or something else. My primary use for broadband is to get live streaming video from MotoGP but over the last couple of months I have had trouble getting anything better than their 300k stream reliably. (They also have 650k and 1200k streams which I had no trouble with until around May.) I believe their server is located in Barcelona, and have included Sydney and L.A. for comparison with other posters.

Link to this image to share your results 

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dreamtype
46 posts

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  #150457 22-Jul-2008 20:01
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Hey um,orcon is fine and all for me but once its 8pm till like 12pm it REALLY slows down internationally.



duncanblair
248 posts

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  #150592 23-Jul-2008 11:31
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motogpnz:
Hi Duncan,

Attached my speedtest stats from 5 minutes ago. Does this look like it's the same problem or something else. My primary use for broadband is to get live streaming video from MotoGP but over the last couple of months I have had trouble getting anything better than their 300k stream reliably. (They also have 650k and 1200k streams which I had no trouble with until around May.) I believe their server is located in Barcelona, and have included Sydney and L.A. for comparison with other posters.



Hi,

Have you logged a fault with our support team? They will be best able to help you. In general international performance across the network is currently excellent, so if you are having specific issues I would suggest that you contact our support desk. It is possible that this is exchange congestion (that there has been an influx of subscribers on your exchange that has degraded the performance over time).

There are many possible causes of speed issues, only one of which is the amount of bandwidth we provision.

I hope that this helps.

motogpnz
112 posts

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  #150611 23-Jul-2008 12:18
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duncanblair:
Hi,

Have you logged a fault with our support team? They will be best able to help you. In general international performance across the network is currently excellent, so if you are having specific issues I would suggest that you contact our support desk. It is possible that this is exchange congestion (that there has been an influx of subscribers on your exchange that has degraded the performance over time).

There are many possible causes of speed issues, only one of which is the amount of bandwidth we provision.

I hope that this helps.


Thanks for that. I have logged a ticket with support. I doubt it is an exchange issue because performance seems OK for local traffic but deteriorates the further away the distant server is. Also we live in a semi-rural area with fewer than 500 lines on the exchange but excellent ADSL (normally) Smile

brookz
215 posts

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  #150641 23-Jul-2008 14:05
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Date from/toItemcode/Description              Qty Unit Price Subtotal  
     
  
Goodwill Credit - slow international speeds
  
     
     
  
  
    
    
    
    
   

kiwipearls
431 posts

Ultimate Geek


  #150659 23-Jul-2008 14:54
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brookz:
Date from/toItemcode/Description              Qty Unit Price Subtotal  
      
  
Goodwill Credit - slow international speeds
   
      
     
  
  
    
    
    
     
   


Pretty lucky.

I put in my ticket RE: INTERNATIONAL BANDWIDTH SPEED ISSES (which is relevant to this thread and the evolution of the topic), Last thursday and have got no reply whatso-ever from Orcon.

I also have yet to have a reply from Orcon, RE: MY INTERNATIONAL BANDWIDTH SPEED ISSUES COMPLAINT

These complaints all started way back in May, the week I changed over from xtra and noticed the difference.



No communication whatsoever.

They certainly know how to make their customers feel stink and in the dark.




"In the real world as in dreams, nothing is quite what it seems" - The Book of Counted Sorrows





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SNicolle
537 posts

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  #150756 23-Jul-2008 20:40
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http://img57.imageshack.us/my.php?image=20080723203355dq7.jpg
Absolutely terrible, my performance is a freaking joke, 8kbps on international traffic on full speed down.

Radiotron
152 posts

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  #150776 23-Jul-2008 21:37
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Not seeing a problem here, the router is synced at 1900 exactly and I am getting a down speed of 1301 down and 133 up (sync at 166 up) from New York, if you're down to 8k, ow... LA is a bit quicker, so is Sydney, and this is peak evening usage, just amybe there is a problem elsewhere? Have not has any real issues, except that when it rains, sync speed can drop a bit, usually fixed by rebooting (aged!) USR router...

trakman
162 posts

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  #150786 23-Jul-2008 22:32
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Just for the record. My Internet speed on Orcon tonight is dog-slow. Cry

Radiotron
152 posts

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  #150794 23-Jul-2008 22:45
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How informative, please define "dog slow"...

app

app
13 posts

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  #150796 23-Jul-2008 22:49
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Yell




networkn
Networkn
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  #150801 23-Jul-2008 23:04
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dude I am really sorry, that sucks!

networkn
Networkn
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  #150802 23-Jul-2008 23:05
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Duncan, so how about that dedicated engineer to help resolve some of these ongoing issues!?

I know you have a lot on your plate, but there are some seriously poor speeds here!

kiwipearls
431 posts

Ultimate Geek


  #152121 28-Jul-2008 16:38
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Well after 2 months of really bad latecny issues 13th May - 4th July and a further month of headaches battling my consumer rights with Orcon.

I have lost complete and utter faith in them.

The letter was a slap in the face.  It appalls me that the Consumer Gurantee Act can be completely ignored.

The TDR are useless. 

The only thing left to do is change ISP's.
 
I am not going to allow Orcon to steal my money anymore.




"In the real world as in dreams, nothing is quite what it seems" - The Book of Counted Sorrows





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