If you want a QOS service pay for one,
Where do orcon advise ping times are going to be under a ms range (I bet they don't)
Johnr - your attitude isn't going to help anyone either!
All we are doing is bring it to Orcon's attention that there is an issue affecting the enjoyment of their service and giving them the opportunity to fix it.
We aren't demanding anything, but because I know how much the guys at Orcon care about providing a excellent service, I'm assured they will do what they can to fix it.
In this case the ping issue is probably slightly beyond their immediate control, as they have to request their transit provider to look into it, and resolve the issue, and until then can only check and remind them.
I work in IT (Software developer) and have access to many client sites remotely, and have experienced pretty much all the ISPs connections. As soon as I had the ping issue (2 weeks before my first post) I dialled in remotely and checked the pings on Xtra. TelstraClear and Xnet - they were all under 90ms, some much lower.
And do you realise you said quality of service service? that's clever!!
(kind of like NT technology.. - bet Bill is still laughing about that one)