Orcon international performance

Forums › Vocus (including Slingshot, Orcon, Flip, Stuff Fibre and CallPlus) › Orcon international performance

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monkey300

77 posts

Master Geek

#168193 30-Sep-2008 22:34

If you want a QOS service pay for one,

Where do orcon advise ping times are going to be under a ms range (I bet they don't)

Johnr - your attitude isn't going to help anyone either!

All we are doing is bring it to Orcon's attention that there is an issue affecting the enjoyment of their service and giving them the opportunity to fix it.

We aren't demanding anything, but because I know how much the guys at Orcon care about providing a excellent service, I'm assured they will do what they can to fix it.

In this case the ping issue is probably slightly beyond their immediate control, as they have to request their transit provider to look into it, and resolve the issue, and until then can only check and remind them.

I work in IT (Software developer) and have access to many client sites remotely, and have experienced pretty much all the ISPs connections. As soon as I had the ping issue (2 weeks before my first post) I dialled in remotely and checked the pings on Xtra. TelstraClear and Xnet - they were all under 90ms, some much lower.

And do you realise you said quality of service service? that's clever!!

(kind of like NT technology.. - bet Bill is still laughing about that one)

TechnoGuy001

591 posts

Ultimate Geek

Subscriber

#168202 30-Sep-2008 23:03

kiwipearls: I'm with Vodafone now (ex Orcon, but posted many times here) and have no international speed latency issues what so-ever.

Big improvement. Also on Xtra I always had perfect International speeds.

From my experiences, I doubt it is becuase of having only one cable.

Well I wonder why so many ISP's (Slingshot, Orcon and Xnet) are all having the same International speed issue... Just seems rather a big coincidence that they all have the same issue in about the same time and for so long, you would say they would know what causes it from last time and would have it fixed allot faster....
Oh and are you on there Red network plan thingy...? or are you on regular ADSL 1?

badltnt

4 posts

Wannabe Geek

#168203 30-Sep-2008 23:04

tsalmen:
hello,

I'd like to hear if people are still experiencing high latency to internode. our transit provider has advised that it is resolved:

this is what i was replying to johnr, the post at top of page 55

dreamtype

46 posts

Geek

#168205 30-Sep-2008 23:05

My friends at 7 friends at xnet,4 at telstra and 1 at ICONZ are not experiencing any problems that im getting for the last.. lets see.. April ? Orcon only fixed it for like a month?and its dead again.

Daylo

117 posts

Master Geek

#168224 1-Oct-2008 08:36

TechnoGuy001:
Well I wonder why so many ISP's (Slingshot, Orcon and Xnet) are all having the same International speed issue... Just seems rather a big coincidence that they all have the same issue in about the same time and for so long, you would say they would know what causes it from last time and would have it fixed allot faster....

I haven't bothered checking yet, but do all these ISP's use AsiaNet as their higher tier provider?

PS: I'm also an Orcon customer that's been reading this thread since its conception. Yep, I too play WoW, use ventrilo, and have had intermittant issues since May(ish).

kiwipearls

424 posts

Ultimate Geek

#168228 1-Oct-2008 08:53

TechnoGuy001:
kiwipearls: I'm with Vodafone now (ex Orcon, but posted many times here) and have no international speed latency issues what so-ever.

Big improvement. Also on Xtra I always had perfect International speeds.

From my experiences, I doubt it is becuase of having only one cable.

Well I wonder why so many ISP's (Slingshot, Orcon and Xnet) are all having the same International speed issue... Just seems rather a big coincidence that they all have the same issue in about the same time and for so long, you would say they would know what causes it from last time and would have it fixed allot faster....
Oh and are you on there Red network plan thingy...? or are you on regular ADSL 1?

Still on leased telecom ADSL1 but am been migrated to Red Network soon as it is finally available at my exchange.

"In the real world as in dreams, nothing is quite what it seems" - The Book of Counted Sorrows

Senility Guild

Anarkist

206 posts

Master Geek

Trusted

#168452 1-Oct-2008 20:26

Well, I've been on Orcon@Home+ for around 8 hours now, and I have to say I'm satisfied in the sense I sync faster to their DSLAM and achieve better national transfer, however I'm extremely dissatisfied with their International performance.

It seems only ingress traffic is affected, egress is not. (From the customers perspective)

All tests done between 2010-2030 01/10/2008

WELLINGTON:

AUCKLAND:

MELBOURNE:

CANBERRA:

SYDNEY:

LOS ANGELES:

NEW YORK:

LONDON:

JAPAN:

Traceroute to Gamearena.com.au

                             My traceroute [v0.72]
kryten.anarchy.co.nz (0.0.0.0)                         Wed Oct 1 20:11:50 2008
Keys: Help   Display mode   Restart statistics   Order of fields   quit
                                       Packets               Pings
Host                                Loss%   Snt   Last   Avg Best Wrst StDev
1. 192.168.0.1                       3.0%   372    0.8   0.8   0.6   2.8   0.2
2. 60.234.8.201                     49.3%   372   22.9 26.2 21.8 194.8 17.7
3. ge-0-0-4-0.cre2.nct.orcon.net.nz 49.3%   372   33.9 24.1 22.0 76.3   6.8
4. ae1-0.cre1.nct.orcon.net.nz      49.3%   372   22.2 23.6 21.8 53.6   4.8
5. ge-1-3-0-0.bdr1.nct.orcon.net.nz 49.3%   372   21.5 23.3 21.5 63.4   4.7
6. ge-2-2-0.gw4.akl1.asianetcom.net 49.3%   372 145.4 50.7 46.4 145.4 12.9
7. po4-0.cr2.syd1.asianetcom.net    49.3%   372   46.5 48.9 46.1 100.6   7.0
8. po12-2.gw2.syd1.asianetcom.net   49.3%   372   46.1 47.4 45.9 100.5   5.6
9. 61.88.133.205                    49.3%   372 190.9 200.9 190.7 373.7 31.5
10. gigabitethernet4-3.ken12.sydney. 49.3%   372 194.9 196.2 192.3 384.0 17.6
11. TenGigabitEthernet7-1.ult2.Sydne 49.6%   372 192.0 195.9 191.8 370.3 18.2
12. ???

Traceroute to NetworkSolutions.com

                             My traceroute [v0.72]
kryten.anarchy.co.nz (0.0.0.0)                         Wed Oct 1 20:15:25 2008
Keys: Help   Display mode   Restart statistics   Order of fields   quit
                                       Packets               Pings
Host                                Loss%   Snt   Last   Avg Best Wrst StDev
1. 192.168.0.1                       0.0%    45    0.9   0.8   0.8   0.9   0.0
2. 60.234.8.201                      0.0%    45   22.6 23.9 22.0 64.6   6.8
3. ge-0-0-4-0.cre1.nct.orcon.net.nz 0.0%    45   47.6 23.6 22.0 49.3   5.4
4. ae1-0.cre2.nct.orcon.net.nz       0.0%    45   22.3 23.4 22.1 59.0   5.5
5. ge-1-3-0-0.bdr2.nct.orcon.net.nz 0.0%    45   22.5 23.4 21.9 61.8   6.0
6. 203.21.31.121                     0.0%    45   22.8 23.1 22.5 23.7   0.3
7. so-3-0-0.XT1.AKL1.ALTER.NET       0.0%    45   23.4 24.6 22.6 70.6   7.3
8. 0.so-5-0-0.IR1.SAC2.Alter.Net     0.0%    45 172.3 176.9 171.8 276.4 18.5
9. 0.so-2-0-0.IL1.SAC1.ALTER.NET     0.0%    45 172.4 172.4 171.7 174.3   0.5
10. 0.so-5-1-0.XT1.SCL2.ALTER.NET     0.0%    45 198.6 176.5 174.8 198.6   3.6
11. cpr2-pos-9-0.sanjoseequinix.savv 0.0%    45 177.0 176.5 175.3 196.2   3.1
12. cr1-tenge-0-3-5-0.sanfrancisco.s 15.6%    45 170.1 169.1 167.9 174.9   1.6
13. 204.70.200.90                    20.0%    45 253.3 253.4 253.0 254.0   0.3
14. acr1-so-5-0-0.washington.savvis. 0.0%    45 251.8 257.0 251.4 377.1 22.8
15. 204.70.195.157                    0.0%    45 252.2 255.4 251.3 343.2 15.5
16. cr1-pos-0-7-3-0.Washington.savvi 0.0%    45 244.0 244.2 243.6 249.7   0.9
17. hr1-tengig-2-0-0.sterling2dc2.sa 0.0%    45 244.0 244.9 243.1 300.2   8.4
18. bhr1-gigabitethernet14-2.sterlin 0.0%    45 240.2 262.2 240.0 380.9 40.3
19. csr22-ve240.Sterlingdc2.savvis.n 0.0%    45 243.4 325.8 243.3 846.2 205.2
20. 64.58.94.118                      0.0%    45 242.2 244.9 241.8 298.3 10.4
21. edg-r-02-vlan10.net.dc2.netsol.c 0.0%    45 240.6 252.3 240.3 403.1 38.2
22. ???

Extremely disappointing to say the least. Coming from a Telecom connection my international throughput was great (considering how crap my line is, it matched my national throughput most of the time).

Please note: Any posts, comments, or contributions in this forum are posted by me as an individual acting in my own right and do not necessarily reflect the views of any company I work for, clients I've consulted for or anyone else.

Jarno

270 posts

Ultimate Geek

#168513 2-Oct-2008 00:26

Hmm, I'm seeing similar issues. Got upgraded to Orcon+ today (which is now yesterday), and went great throughout the day. But now something is breaking on international traffic. Speedtest to Syndey just dies (no, hang on, it's going at 30kbps!), as does to Los Angeles. National is racing along fine.

Has something borked on the SCC?

---JvdL---

duncanblair

248 posts

Master Geek

Trusted

#168576 2-Oct-2008 11:02

Sounds like something isn't right guys - I am sure that Thomas would be keen to see more information from you if you are able to provide it.

You should definitely log a support ticket as well.

Anarkist

206 posts

Master Geek

Trusted

#168594 2-Oct-2008 12:10

duncanblair: Sounds like something isn't right guys - I am sure that Thomas would be keen to see more information from you if you are able to provide it.

You should definitely log a support ticket as well.

Already done so. Ref # PFR-152632

Have also had Telecom run a service order to migrate my line back to their equipment. Unfortunately it's going to take several days to run through. They've about rivalled you on price with the look of the new plans, and provide an a decent experience.

I hope Orcon don't plan or charging me for all this is all I have to say! Might be back once I've seen solid evidence that these faults have been resolved however until then I'm going to jump off the proverbial sinking ship.

freitasm

BDFL - Memuneh
67103 posts

Uber Geek

Administrator

Trusted

Geekzone

Lifetime subscriber

#168621 2-Oct-2008 13:32

Folks. I am locking this thread now.

As you know the ISP is aware of the issue. I believe many of you have already called their help desk and made your opinions known. If not, I recommend you do it so.

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