Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3 | 4 | 5
1507 posts

Uber Geek
+1 received by user: 782


  Reply # 1950199 1-Feb-2018 15:57
Send private message

One interesting thing about this - as a Slingshot customer, if I go into my account page, there doesn't seem to be any way to change to the gig plan (I'm currently on 100/20 unlimited data with phone line for ~$95).  But, if I go to the website as a new customer and look at the available services, the gigantic plan is there - for $105, I could get my current package at the unlimited speed.

 

I'm not sure if this is a website glitch or a deliberate policy - any Slingshot rep care to comment?


4753 posts

Uber Geek
+1 received by user: 1036

Moderator
Trusted
Lifetime subscriber

  Reply # 1950203 1-Feb-2018 16:07
Send private message

It's deliberate. 


1000 posts

Ultimate Geek
+1 received by user: 57

Trusted
Slingshot

  Reply # 1950211 1-Feb-2018 16:25
Send private message

Hello. MyAccount is set up to allow you to change between speeds under your current contract. If you make the switch to Gigantic it comes with a new modem, capable of providing the higher speeds, and a 12-month term. To save any confusion, our sales team manage these changes over the phone. You can get them on 0800 89 6000 or flick us through a message here with your account details and one of the team will give you a bell. Cheers!





3028 posts

Uber Geek
+1 received by user: 768

Trusted
Lifetime subscriber

  Reply # 1950238 1-Feb-2018 17:15
Send private message

Slingshot:

 

Hello. MyAccount is set up to allow you to change between speeds under your current contract. If you make the switch to Gigantic it comes with a new modem, capable of providing the higher speeds, and a 12-month term. To save any confusion, our sales team manage these changes over the phone. You can get them on 0800 89 6000 or flick us through a message here with your account details and one of the team will give you a bell. Cheers!

 

 

I just sent an email asking why we were just billed $35 more for the same product that is now $99.  Why are you billing the current customer at a higher rate for the same plan?


1000 posts

Ultimate Geek
+1 received by user: 57

Trusted
Slingshot

  Reply # 1950243 1-Feb-2018 17:28
Send private message

Hello. We haven't changed the plan pricing for customers under active contracts as many of these came with promotional offers. Great that you have already emailed the team. They will take a look, see what our options are and come back to you ASAP. Cheers





1507 posts

Uber Geek
+1 received by user: 782


  Reply # 1950250 1-Feb-2018 17:42
Send private message

Slingshot:

 

Hello. MyAccount is set up to allow you to change between speeds under your current contract. If you make the switch to Gigantic it comes with a new modem, capable of providing the higher speeds, and a 12-month term. To save any confusion, our sales team manage these changes over the phone. You can get them on 0800 89 6000 or flick us through a message here with your account details and one of the team will give you a bell. Cheers!

 

 

Thanks - PM sent


1507 posts

Uber Geek
+1 received by user: 782


  Reply # 1950263 1-Feb-2018 18:49
Send private message

shk292:

 

 

 

Thanks - PM sent

 

 

Call from Slingshot received, new service ordered

 

Thanks Slingshot!


40 posts

Geek
+1 received by user: 1


  Reply # 1950278 1-Feb-2018 19:29
Send private message

I switched to Gigantic nearly two weeks ago, and it's been pretty good. The only negative was the Netcomm NF18ACV that comes with it. The older Netcomm NF4V was very stable and never had to be re-started, but the new one dropped 5GHz literally at least once a day, and had *much* worse range on 2.4GHz (this seems to be a fairly well-known issue as this is also a common ISP-supplied modem for NBN in Australia). Anyway, I replaced the Netcomm with an ASUS RT-AC86U and I haven't had any more dropouts, and the whole house now has coverage.


382 posts

Ultimate Geek
+1 received by user: 147

Subscriber

  Reply # 1950280 1-Feb-2018 19:38
Send private message

ADBNZ:
I switched to Gigantic nearly two weeks ago, and it's been pretty good. The only negative was the Netcomm NF18ACV that comes with it. <sniped>

 

I switched about 2 months ago and was supplied a Fritz box 7490.


1449 posts

Uber Geek
+1 received by user: 324

Trusted

  Reply # 1950630 2-Feb-2018 10:42
Send private message

Paying $105 on Spark for 50/10, need to decide if Lightbox is worth it for the difference..


1523 posts

Uber Geek
+1 received by user: 580


  Reply # 1950646 2-Feb-2018 11:10
Send private message

jonb:

 

Paying $105 on Spark for 50/10, need to decide if Lightbox is worth it for the difference..

 

 

Call up Spark, re-sign a 12 month contract and ask if they'll give you 3 months free.


1014 posts

Uber Geek
+1 received by user: 572
Inactive user


  Reply # 1950726 2-Feb-2018 13:49
Send private message

pillmonsta:

 

Starscream122:

 

gehenna:

 

Starscream122:

 

will the Hawaiki cable bring better Pings to USA?

 

 

I'm not sure if moving USA closer to NZ is in scope. 

 

 

 

 

I thought the new cable takes a shorter route. 

 

My bad. 

 

It does.

 

http://hawaikicable.co.nz/

 

 

Looks a little longer to me than the Southern Cross Cable given the indirectness.

 


73 posts

Master Geek
+1 received by user: 16
Inactive user


  Reply # 1951003 3-Feb-2018 07:51
Send private message

cadman:

 

pillmonsta:

 

Starscream122:

 

gehenna:

 

Starscream122:

 

will the Hawaiki cable bring better Pings to USA?

 

 

I'm not sure if moving USA closer to NZ is in scope. 

 

 

 

 

I thought the new cable takes a shorter route. 

 

My bad. 

 

It does.

 

http://hawaikicable.co.nz/

 

 

Looks a little longer to me than the Southern Cross Cable given the indirectness.

 

*snip*

 

 

Yeah, the image on WP is not the clearest...    NZ to USA is around ~3,000 km longer via Australia.

 

 

 

https://www.submarinenetworks.com/systems/trans-pacific/southern-cross/southern-cross-cable-network-topology

 


1507 posts

Uber Geek
+1 received by user: 782


  Reply # 1952038 5-Feb-2018 15:00
Send private message

 

Call from Slingshot received, new service ordered

 

Thanks Slingshot!

 

 

Results of my upgrade so far:

 

 - new router not received by scheduled upgrade date

 

- upgrade programmed for today and was told to expect a short disconnection.  No internet connection when I got up this morning (0645), and despite several ONT and router resets and calls to Slingshot, still no connection 8 hours later.  Wife burning lots of mobile data while working at home today


1000 posts

Ultimate Geek
+1 received by user: 57

Trusted
Slingshot

  Reply # 1952050 5-Feb-2018 15:43
Send private message

Really sorry the new modem hasn't made it to you yet! I'll follow up with the team and see what we can do to get you sorted until it arrives. If you let me know when works for a callback i'll set that up. Cheers





1 | 2 | 3 | 4 | 5
View this topic in a long page with up to 500 replies per page Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.