Really sorry the new modem hasn't made it to you yet! I'll follow up with the team and see what we can do to get you sorted until it arrives. If you let me know when works for a callback i'll set that up. Cheers
I'm told the old router should work ok, but after several phone calls and equipment resets I'm now told that a fault has to be raised with Chorus, and will be investigated within 24-72 hours. So this is very frustrating, no internet or phone line for an undefined period due to a failed upgrade. Further frustrating that slingshot won't accept the fault is due to the failed upgrade and refuse to pay for the provision of alternate connectivity in the meantime.
I went through a very similar process when my fibre was first connected, turned out to be a provisioning error but that seemed to be the last thing checked