Orcon Down once more

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Orcon Down once more

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mattwnz

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#1961085 20-Feb-2018 16:14

tripper1000:

ronw:

....If the system is properly designed as I stated before with dual everything and with alternate Internet access points then you can start to reduce outages.

If an internet connection is crucial to you, you could have dual connections from independent ISP's onto your premises. e.g. a VDSL and a Fibre.

Can that be done. Don't they remove copper when they install fibre? I also think they only allow a single fibre connection.

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ResponseMediaNZ

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#1961086 20-Feb-2018 16:16

mattwnz:

Can that be done. Don't they remove copper when they install fibre? I also think they only allow a single fibre connection.

I've got 2 UFB Circuits at work

Talkiet

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#1961088 20-Feb-2018 16:20

Multiple UFB is fine. I have had both two ONTs at my old address (different ONTs for comparing how old and new HW worked with gig) and 2 services from the same ONT at my new address (testing service differences between primary and secondary services).

Enable (at least - I think everyone) run 2 cores into the ONT location to allow for a second physical service, or in case one is bad.

Of course, 2 UFB connections doesn't protect from the LFC having issues - so if it was critical I would have VDSL as well (and a wireless connection too)

Cheers - N

Please note all comments are the product of my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

Linux

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#1961091 20-Feb-2018 16:28

Talkiet:

ronw:

Sorry but I have worked in a company that did just that to ensure that its service was pretty well 99.99999 uptime.It is not that hard. But anyway I have pushed my thoughts upstairs and we will see what happens.

(My bold) That shows you don't really know what you're talking about here. Hint - go and work out what that translates to in seconds per year.

Cheers - N

@ronw The last company that threw around the 99.99999 uptime figures in TV Ads got done by the ASA don't go throwing it around here

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kyhwana2

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#1961092 20-Feb-2018 16:29

Linux:
@ronw point 4 do you want to pay 2 to 3 times per month for your home broadband? If not then point 4 is pointless as it's back to costs to run the business

Linux

Or if the internet is that important to ronw, then why don't they have a second internet connection that isn't with orcon or an ISP that has different upstreams?

(Ideally via a different access method, fibre vs VDSL, etc).

ResponseMediaNZ

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#1961093 20-Feb-2018 16:31

Talkiet:

Multiple UFB is fine. I have had both two ONTs at my old address (different ONTs for comparing how old and new HW worked with gig) and 2 services from the same ONT at my new address (testing service differences between primary and secondary services).

Enable (at least - I think everyone) run 2 cores into the ONT location to allow for a second physical service, or in case one is bad.

Of course, 2 UFB connections doesn't protect from the LFC having issues - so if it was critical I would have VDSL as well (and a wireless connection too)

Cheers - N

Auckland has 2 Cores as well.

We have 2x ONT's most service providers are reluctant to enable the secondary service off the one ONT right now. Possible because front line do not understand i

Intravix

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#1961201 20-Feb-2018 18:59

Sounddude:

OK might as well bite :-)

The issue occurred when we swapped out a line card on our core router at Mayoral Drive. This line card for reasons unknown stopped passing packets greater than 1500 bytes.

This unfortunately was very hidden from the engineer who was doing the change so was missed as part of the after change checks.

Once this was noticed, we moved the customers affected over to the backup BNG (Yes we have 2 of them, infact we have many more scattered around the country), resolved the issue and cut the customers back to their primary BNG. Which in my view is a pretty slick piece of design. Not many other ISP's have this option available to them,

So to cover off some of your points:

Yes we have strict ITIL change control process. This change was checked my multiple engineers and approved by a change manager.

We have multiple BNG devices and multiple fibre providers, backup links, pops etc, but sometimes bugs happen.

Any questions, please let me know

First thing I thought was if it was related to the line card change this morning, these things happen. Will make for good water cooler chat tomorrow with a colleague that built a lot of that network :)

Sounddude

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#1961204 20-Feb-2018 19:27

ResponseMediaNZ:

We have 2x ONT's most service providers are reluctant to enable the secondary service off the one ONT right now. Possible because front line do not understand i

The secondary service is actually a different product from the primary port. It doesn't have any prioritised traffic for one. Therefor ISP's (like Orcon/Slingshot) who do voice using the CPE are reluctant to offer their services over this port.

richms

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#1961205 20-Feb-2018 19:34

Cant get 2 gig services on one ONT when I last asked about it.

Also there is a substantial charge to get the second ont with a different fiber back to wherever, If its on the same splitter and OLT port then its not really that redundant.

Richard rich.ms

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#1961206 20-Feb-2018 19:39

richms:

Cant get 2 gig services on one ONT when I last asked about it.

Each splitter is 2.5Gig/1gig up.

Shared 16 ways. (Some early builds are split 32 ways).

hio77

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#1961234 20-Feb-2018 21:17

Sounddude:

richms:

Cant get 2 gig services on one ONT when I last asked about it.

Each splitter is 2.5Gig/1gig up.

Shared 16 ways. (Some early builds are split 32 ways)

rounding pls.

2.488/1.244gbit.

The catch with the gigabit service is it's a Primary and there is no secondary equivalent to go with it.

Sounddude:

The secondary service is actually a different product from the primary port. It doesn't have any prioritised traffic for one. Therefor ISP's (like Orcon/Slingshot) who do voice using the CPE are reluctant to offer their services over this port.

Doesn't matter if the provider doesn't use the PIR ;)

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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

lNomNoml

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#1961241 20-Feb-2018 22:09

ronw: Orcon went down early this morning. Rebooted modem nothing. It seems to be working but cannot access internet. Nothing on Orcon website. Finally after trying everything I rang Orcon at 9.00. I get a voice message saying Orcon Auckland users cannot browse internet.
FFS so effectively we have all been without Internet for 5+hours. They have now updated web page to say that Auckland cannot browse. Well yes but cannot do anything at all. Cannot get my newspaper download. No access to news
sites and no email which is a real pain. Is it time to give Orcon the flip. What are other ISPs outages like?

We had a major fibre outage in Auckland today, it's not Orcon's fault.

hio77

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#1961242 20-Feb-2018 22:11

lNomNoml:

We had a major fibre outage in Auckland today, it's not Orcon's fault.

Wait is a RSP not a monster that needs to be banged down on in all the papers for having a slight outage on a best effort service?!

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

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