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7 posts

Wannabe Geek


  Reply # 157514 17-Aug-2008 13:10
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Orcon is looking pretty good right about now.

Surely Slingshot can't just brush this off and say it's OK now? There was a lot of harm caused. They should at least compensate in some way....

Sealed

495 posts

Ultimate Geek
+1 received by user: 9


  Reply # 157515 17-Aug-2008 13:17
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Not everyone on slingshot was affected, I wasn't :)
I had the proxy turned off as I needed to see the latest updates to my sites as I work on them.

 
 
 
 


1228 posts

Uber Geek
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  Reply # 157538 17-Aug-2008 17:40
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TechnoGuy001:I had the proxy turned off as I needed to see the latest updates to my sites as I work on them.

How? I asked to be excluded and, as I've perviously mentioned, was told something along the lines of "you'll just have to live with it".




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495 posts

Ultimate Geek
+1 received by user: 9


  Reply # 157548 17-Aug-2008 18:17
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I asked nicely Laughing
I don't know.... I was lucky i guess Cool



1816 posts

Uber Geek
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Trusted

  Reply # 157630 18-Aug-2008 08:28
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TechnoGuy001: I asked nicely Laughing
I don't know.... I was lucky i guess Cool


Pays to phone the helpdesk?

1228 posts

Uber Geek
+1 received by user: 55


  Reply # 157761 18-Aug-2008 16:08
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I DID phone the helpdesk. (From experience) the online one just keeps telling me to phone the phone one.




rm *
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982 posts

Ultimate Geek
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Slingshot

  Reply # 158315 20-Aug-2008 12:37
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Few questions were raised on the Slingshot forums, and we have a response for interest.

1)What exactly happened?

We were upgrading the configuration on our caches to resolve a known issue with YouTube. The upgrade contained a bug which resulted in the caching issues experienced by some customers.

2) When did it happen? What are the possible time ranges we need to consider.

We received complaints between 4:00pm – 4:40pm based on customer calls into the Contact Centre. The fault was resolved within a 15 minute window, however the caches were subsequently turned off by our engineers.

3)What was affected? Do you have a list of sites that we should check to ensure we weren't affected?

Cached sites. Any sites which were not secure (HTTPS) were affected.

4)Why it happened?

An error by our vendor caused the fault.

5)What steps have been taken to ensure it doesn't happen again?

Caching is currently off and we are working to provide the facility to disable caching for any individual customers that do not want to be cached. When comparing browsing speeds to some of our competitors, our speeds are twice as fast with caching, so the end user may notice a difference in performance.

Our vendors have flown in engineers to complete an audit of the platform and configuration. We will then be retesting all of the hardware in a lab environment until we are 100% certain that all issues around caching are resolved. We will then reintroduce the caches into a small in-house test group, before we are 100% satisfied that it provides the performance boost that we want to deliver to our customers with ZERO issues.




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