Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

2 posts

Wannabe Geek

Topic # 247969 5-Mar-2019 16:03
Send private message quote this post



we signed up with slingshot VDSL and as we semi rural VDSL was the fastest connection available. I've been using the FritzBox 7490 modem and fritz-Phone on vodafone vdsl with no problem at all , both working as it should be.


Followed the setup guide on the slingshot website for the FritzBox 7490 modem


Got the DSL connection but no internet, have talked to slingshot many times the last weeks and they suggested that our modem has a fault. We have at our workshop the same modem and phone working on vodafone, took it home one night tested and has the same problem and modem log entries.


Modem log:


timeout during PPP negotiations


internet connection cleared 


timeout during PPP negotiations


internet connection cleared 


slingshot support say they don't see us logging in and /or having right or wrong login credentials. On another call the support reset the password . updated password on the fritzbox and still same.


What made me wonder about this issue as when we use the slingshot modem its connecting without changing the password on the slingshot router (slingshot has no access as we changed the router login password). Maybe they use hardware authentication.


Did asked another slingshot support person about this and he advised that they don't use ppp authentication and cannot help because they don't support 3rd party modems, have a nice day..


I have reset the modem to factory settings and tried the clear testing server connection and internet connection are fine.


prefer to use the Fritbox and maybe someone run in the same problem and knows a solution.

Create new topic
2 posts

Wannabe Geek

  Reply # 2191417 5-Mar-2019 16:13
Send private message quote this post

VDSL uses PPPoE where as ADSL uses PPPoA (which is mentioned in the article). Try PPPoE instead of PPPoA under Encapsulation:




  • Protocol - PPPoE
  • WAN Service Type - Internet_TR069
  • 802.1Q VLAN ID - 10
  • Priority - 0
  • IP Protocol - IPv4
  • PPP Username - [Username]
  • PPP Password - [Password]
  • Auth Mode - Auto
  • Dial-up Modem - Always On
  • MRU Size - 1492
  • MTU Size - 1490


1581 posts

Uber Geek
+1 received by user: 626

  Reply # 2191419 5-Mar-2019 16:15
Send private message quote this post

Those instructions seem to be for ADSL, rather than VDSL.


Try VLAN 10, VPI 0, VCI 110, PPPoE. 


2 posts

Wannabe Geek

  Reply # 2202766 21-Mar-2019 10:29
Send private message quote this post

Greetings and sorry for the late reply , tried the solutions and the one from dark shadow worked. Internet and fritz phone works great. thank you for your help very much appreciated.


Has anyone experienced with slingshot a kind of a delay, when open a new browser window it takes up to 10 seconds for the website to come up? when i hotspot the laptop with iphone its instantly displayed, so is it on our workshop wifi. Connect to slingshot at home and same delay again. Speedtest is fine no issues here 29 download and 4.3 up (VDSL) , ill checked on their website and updated the dns server on the fritzbox, but no change.


The DNS settings i have used:


IPv4 address:
Preferred DNS Server:
Alternate DNS Server:


IPv6 address:
Preferred DNS Server: 2404:4400::1
Alternate DNS Server: 2404:4400::2 


is there maybe anything else i have missed?




thanks again

Create new topic

Donate via Givealittle

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:

Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:

Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:

News »

Amazon introduces new Kindle with adjustable front light
Posted 21-Mar-2019 20:14

A call from the companies providing internet access for the great majority of New Zealanders, to the companies with the greatest influence over social media content
Posted 19-Mar-2019 15:21

Two e-scooter companies selected for Wellington trial
Posted 15-Mar-2019 17:33

GeForce GTX 1660 available now
Posted 15-Mar-2019 08:47

Artificial Intelligence to double the rate of innovation in New Zealand by 2021
Posted 13-Mar-2019 14:47

LG demonstrates smart home concepts at LG InnoFest
Posted 13-Mar-2019 14:45

New Zealanders buying more expensive smartphones
Posted 11-Mar-2019 09:52

2degrees Offers Amazon Prime Video to Broadband Customers
Posted 8-Mar-2019 14:10

D-Link ANZ launches D-Fend AC2600 Wi-Fi Router Protected by McAfee
Posted 7-Mar-2019 11:09

Slingshot commissions celebrities to design new modems
Posted 5-Mar-2019 08:58

Symantec Annual Threat Report reveals more ambitious, destructive and stealthy attacks
Posted 28-Feb-2019 10:14

FUJIFILM launches high performing X-T30
Posted 28-Feb-2019 09:40

Netflix is killing content piracy says research
Posted 28-Feb-2019 09:33

Trend Micro finds shifting threats require kiwis to rethink security priorities
Posted 28-Feb-2019 09:27

Mainfreight uses Spark IoT Asset Tracking service
Posted 28-Feb-2019 09:25

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.