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hio77
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  #2221805 21-Apr-2019 19:10
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Haven't megaport had these issues before...




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nitrotech
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  #2221884 21-Apr-2019 21:59
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Same here, downloaded a Surface recovery image from Microsoft and it took 7.5 hours on 2d gigabit fibre

freitasm

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  #2221890 21-Apr-2019 22:19
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@nickmack something for you to follow up when back from the roadtrip please.




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  #2221896 21-Apr-2019 22:43
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freitasm: @nickmack something for you to follohhow up when back from the roadtrip please.


For sure...




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  #2222701 23-Apr-2019 14:56
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Hi All,

 

This is similar behaviour to what we have seen before while testing with @MichaelMurfy. The team have had a good look into the issue (again today), we can see that the variable speed issue doesn’t appear to be inside the 2degrees network or on the Megaport handovers, but within the content provider that is hosting these various Microsoft libraries and files.

 

We have reached out to the content provider (logged a ticket) and we are awaiting feedback from them.  We have also requested to be pointed in the right direction if the servers/services are administered by a third party. It’s a case of reaching out to providers in the path step by step until we reach whoever is best positioned to help (if they so choose to). When I know more I'll provide an update.

 

Nick.





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  #2222702 23-Apr-2019 14:59
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Thanks. For the record I ended up downloading Windows 10 1903 and Windows Server 1903 at work (in under five minutes) and uploaded to Google Drive (in a couple of minutes) where I will download from when at home (no USB here with me otherwise would use sneakernet)... 





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  #2223176 24-Apr-2019 13:36
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Update 24/04/19

 

Hi All,

 

The team have done some more research and it looks like Microsoft may use Edgecast/Verizon for their CDN (Microsoft used to use Akamai). This appears to be hosting all these downloads based on the trace routes provided from Geekzone. We have reached out to Verizon directly yesterday and have we an active ticket with them.

 

We have seen similar issues on another Geekzone thread last year where users were seeing variable speeds to Edgecast CDN resources. This thread does well to explain - https://www.geekzone.co.nz/forums.asp?forumid=85&topicid=230411.

 

Nick.







freitasm

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  #2223179 24-Apr-2019 13:43
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Thanks for the update @NickMack...





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  #2223183 24-Apr-2019 13:56
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Does @NickMack ever sleep? (Great help always, even if something isn't 2Degrees fault.)


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  #2223194 24-Apr-2019 14:44
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Hi All,

 

Further to this - Customers who are attempting to reach the same resources via providers like Spark and Vodafone will likely be peering with Edgecast in another location, probably Sydney. According to peeringdb, these providers aren’t present in Megaport Auckland which is where Edgecast peer in New Zealand. We have a trace route from a Spark connection (@Michaelmurfy) that shows the latency and hop count difference, which seems to back this up.

 

This would explain the variance between results taken across different providers since they will peer with different CDN nodes according to their best path.

 

Nick.





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  #2223195 24-Apr-2019 14:45
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msukiwi:

 

Does @NickMack ever sleep? (Great help always, even if something isn't 2Degrees fault.)

 

 

:-)





hio77
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  #2223197 24-Apr-2019 14:51
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Did murfy just say something is actually better over sparks peering than openly peering at an IX(megaport)? ;)





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  #2223199 24-Apr-2019 14:53
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hio77:

 

Did murfy just say something is actually better over sparks peering than openly peering at an IX(megaport)? ;)

 

 

I'll let him answer that... :-) Peering can be awesome.... and not awesome .... ;-)

 

Nick.





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  #2223200 24-Apr-2019 14:53
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hio77:

 

Did murfy just say something is actually better over sparks peering than openly peering at an IX(megaport)? ;)

 

 

Didn't Nick just said it was not a Megaport problem? 

 

Stop the trolling, it doesn't help and it's off topic.





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sorceror
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  #2223307 24-Apr-2019 17:20
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freitasm:

 

hio77:

 

Did murfy just say something is actually better over sparks peering than openly peering at an IX(megaport)? ;)

 

 

Didn't Nick just said it was not a Megaport problem? 

 

Stop the trolling, it doesn't help and it's off topic.

 

 

this whole thread is off topic since it's not a 2degrees issue.


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