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  # 2348632 5-Nov-2019 20:45
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Woofjeb:

 

Hang on i talking about Slingshot here no insurance out fit have tried there to find a work around  

 

 

that makes your story even worse.  Understandable from a customer service rep from an insurance company that isn't IT/telco literate.  But that sort of ignorance from a company like Slingshot is pathetic.




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  # 2348633 5-Nov-2019 20:46
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yep and going on about we cant do that we can only block sim at first then explain about the tcf blacklist and got to go to spark i guess but IDK

 

they gave we can only the block the phone that the sim was last in call apple .

 

anyone from any of the telcos that could help me get anywhere or am i stuffed 


 
 
 
 


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  # 2348636 5-Nov-2019 20:50
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Woofjeb:

 

yep and going o about we cant do that we can only block sim at first then explain about the tcf blacklist and get to go to there support them 

 

the gave we can only the phone that the was last in .

 

anyone from any of the telcos that could help me get anywhere or am i stuffed 

 

 

you have the power, you are the customer.

 

Threaten to close your account, because they are 100% factually incorrect and won't escalate to their manager, they'll normally put you thru to the "customer retention team" who should have a higher IQ than the idiot you've been speaking to.




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  # 2348638 5-Nov-2019 20:53
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will try if insurance wont accept apple lock thingy  or send to them  


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Vocus

  # 2348872 6-Nov-2019 10:22
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Hi @Woofjeb,

 

 

 

What you are saying definitely doesn't sound right - I'm sorry that whoever you were dealing with didn't understand what you were asking.

 

I'll make sure the agent is made aware of the mistake and up skilled on our mobile products.

 

 

 

I can easily organise for your SIM card to be blocked, feel free to send my your account details in a direct message.

 

Let me know!

 

 

 

Cheers,

 

Matt




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  # 2348875 6-Nov-2019 10:36
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Hi thank you so much for your response
That I kept headings yesterday they wanted to block my sim card there is no reason to block my SIM card as I have the SIM card.
I have the phone the insurance company wants it on the Imei Blacklist.
Every time I tried use yesterday to get that I got told we can only block the sim and then I got told that they can only block the last phone used. Spark tells me different because I'm not a spark customer there's nothing they can do.
All I need is my phone which is an iPhone 6S put on the IMEI Blacklist it was last used on Monday on slingshot mobile so I don't understand why this can't be actioned I will pm you the details

xpd

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  # 2348902 6-Nov-2019 11:12
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MatteGreen:

 

 

 

I can easily organise for your SIM card to be blocked, feel free to send my your account details in a direct message.

 

 

 

 

 

 

Its the IMEI they need blocked, not the SIM. 

 

 

 

 





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Vocus

  # 2348904 6-Nov-2019 11:14
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Yes, it took me a while but I finally understand what was going on.

 

Getting it sorted.


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