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Lurch
1054 posts

Uber Geek


  #177080 10-Nov-2008 12:38
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Still have the same problem with caller id, have logged a fault but Orcon is back to it's old tricks of not replying. Must be over a week now since I logged my issue,

Havent even tried the voice mail yet ;-)

 
 
 

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duncanblair
248 posts

Master Geek

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  #177149 10-Nov-2008 15:34
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Thanks to those who have logged a fault - we are investigating these, and attempting to replicate in our lab environment. The guys have a theory about what is causing this, just need to validate it.

The reason we have moved it into the historic issues is that the issue has now been resolved for the majority of users.

Kilack
527 posts

Ultimate Geek

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  #177162 10-Nov-2008 16:29
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Hi Duncan,

I don't want to sound rude but why is it taking so long to fix ?  I am just curious as to why orcon are having so many problems getting it working properly.  The thing is when I first moved over to Orcn LLU it worked and then it got broken and hasn't worked since.  So I assume your "fixes" fix it for some and break it for others.  Is your equipment not compatible with Telecoms equipment or something?  I just can't understand why it is taking so long to fix it and the lack of information aobut the problem.  

 

I guess the main question is, when is it going to be fixed? 

Thanks




old3eyes
9010 posts

Uber Geek

Subscriber

  #177202 10-Nov-2008 19:35
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It doesn't have to conform to any Telecom  standard only to the Bellcore CLID standard..

http://www.epanorama.net/documents/telecom/cid_bellcore.html

 





Regards,

Old3eyes


Lurch
1054 posts

Uber Geek


  #177461 11-Nov-2008 23:33
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Still no contact about my issue. On a side note I wonder if Orcon will change there plans to match Slingshot's LLU?

jackyleunght2002

348 posts

Ultimate Geek


  #177470 12-Nov-2008 00:02
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wooo.. sounds like another attractive stuff from slingshot..

yea, i just wonder, whether orcon will do the same too???

good competition, very benficial to us!!

Jacky

Kilack
527 posts

Ultimate Geek

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  #177478 12-Nov-2008 04:52
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I haven't heard back from anyone at Orcon about the issue either and it has now been several days since leaving the latest messages about the problem.  I have called them a couple of times but the people answering the phones never know what is going on and just give a standard answer they are still looking at the problem or that someone else will call you which never happens or they will escalate the problem.  I guess they don't know either.

 

The new slingshot plans look pretty impressive, free offpeak data, better phone features and rollover data for each month.

I am going to keep an eye on the slingshot forums here and see how people go with them and then make a move to slingshot probably if they seem to be ok as I am sure quite a few orcon people will.   Then I might get a working caller-id also plus my phone will actually register is has missed calls again..

 




old3eyes
9010 posts

Uber Geek

Subscriber

  #177487 12-Nov-2008 08:30
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I've noticed that since Orcon went back to double ring that some CLID is now hit and miss where as when it was the long single ring it was 100% hit..




Regards,

Old3eyes


Lurch
1054 posts

Uber Geek


  #177646 12-Nov-2008 20:46
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To be honest I dont care about the ring as our phone has musical ring tones anyway. Would be good that the caller ID actually worked, which it hasnt since day one.

Yet again I'm chasing Orcon, with no reply from when I logged the issue and it has been over a week.

Kilack
527 posts

Ultimate Geek

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  #177648 12-Nov-2008 20:57
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I got a phone call from Orcon today to apologise for the length of time it has taken to reply to my email regarding caller-id.  
They were unable to state when it would be fixed and said a number of people are still having problems but they are still working on it.  They said it was because of new equipment and old copper lines......  doesn't really explain why with telecom i had no problems with caller id.. but anyway.. will wait and see, at least they called.

 

 


Kilack
527 posts

Ultimate Geek

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  #177764 13-Nov-2008 11:53
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It seems they have fixed it for my line!! hurah!
I have normal ring tones and caller-id working, they got there in the end.

Ok Update, it has stopped working again.. :)
I did have a morning where it worked though!, it could be progress... hehe

Lurch
1054 posts

Uber Geek


  #178066 14-Nov-2008 20:51
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Still no update from Orcon, so I guess I'll have to log it again. Just checking our phone and and the last caller id listed is over a month ago.

Kilack
527 posts

Ultimate Geek

Trusted

  #178590 18-Nov-2008 15:08
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Mine works randomly.  It might work in the morning then stop in the afternoon or not work at all for a day.
I am not sure if this is them trying new things or it is just random whether it works or not.. They don't give any information unfortunately.  I have spoken with some people at work who are on Orcon and they are having problems too but haven't actually complained about it so I wonder just how widespread it is.

Would be nice if Orcon could at least give an update, time they contracted telecom to fix it i think, I had no problems with caller-id when on telecom so I assume telecom know how to set it up..

jackyleunght2002

348 posts

Ultimate Geek


  #178706 18-Nov-2008 22:59
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My one still not working at all...

I been logging the call and according to what they have told me, my caller ID problem is on the tier-3 pirority list already. However they can't give me any update and they won't call me until they have find out what is the problem is.....


Jacky 


Lurch
1054 posts

Uber Geek


  #179182 21-Nov-2008 09:45
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Still no update in regards to the case I logged, and still no Caller ID. Have run out of energy chasing people to get this resolved so have just given up at this stage.

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