Speed on Orcon 900mbp plan

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Speed on Orcon 900mbp plan

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Mush1364

44 posts

Geek

#2532949 2-Aug-2020 01:49

My post above was on a R7000 router, looking at the graph you can see where i moved house (moved just before lockdown + used the same hardware at both addresses) and since moving my internet suffered, so +1 to a Orcon routing issue.

@RazorEDGE

Why did you leave 2D? Performance reason or just cost related?

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RazorEDGE

11 posts

Geek

#2533016 2-Aug-2020 11:24

I left 2degrees due to high bufferbloat, rubberbanding in online games an cg-nat, But after building a x86_64 router that fixed the bufferbloat but then i asked if they could match the Orcon offer 6months half price for fibre ultimate, they refused, Just felt like they didn't really care this time around, 2years ago they gave the same deal if i resigned another 12 month contract then last year they gave $10 off, this time they were not budging lol. Now with Orcon im getting an extra 10ms latency as opposed to 2D to Australia game servers.

RazorEDGE

11 posts

Geek

#2533076 2-Aug-2020 14:21

Ok after emailing Orcon about my routing issue i received this email, Looks like they cant change anything lol.

Mark (Orcon)

Aug 2, 2020, 12:23 PM GMT+12

Hi Tony,

Thank you for emailing us.

Regarding the routing of our network, this is not something we can change. We are a residential provider that does support small business customers but we do not support data routing.

This form of support is mainly provided through business providers because their customers require lower latency for their services to run. For a residential provider we do not believe there would be any application necessary to require a lower latency or specific routing as their should be no business services running through our network. This also applies to our small business customers.

I hope this information was helpful and if you have any other queries please do not hesitate to reply to this email and we will get back to you as soon as we can.

Thanks for contacting us.
Mark from The team @ Orcon

Need anything else? Try our support pages at https://help.orcon.net.nz/hc/en-us

Dochart

656 posts

Ultimate Geek

#2533119 2-Aug-2020 14:28

RazorEDGE:
Ok after emailing Orcon about my routing issue i received this email, Looks like they cant change anything lol.

Mark (Orcon)

Aug 2, 2020, 12:23 PM GMT+12

Hi Tony,

Thank you for emailing us.

Regarding the routing of our network, this is not something we can change. We are a residential provider that does support small business customers but we do not support data routing.

This form of support is mainly provided through business providers because their customers require lower latency for their services to run. For a residential provider we do not believe there would be any application necessary to require a lower latency or specific routing as their should be no business services running through our network. This also applies to our small business customers.

I hope this information was helpful and if you have any other queries please do not hesitate to reply to this email and we will get back to you as soon as we can.

Thanks for contacting us.
Mark from The team @ Orcon

Need anything else? Try our support pages at https://help.orcon.net.nz/hc/en-us

Thanks for asking. I guess those of us need better routing need to switch to a different provider such as Spark or 2degrees.

RazorEDGE

11 posts

Geek

#2533140 2-Aug-2020 15:41

Yes im going to give spark a try next, But ill terminate my contract when the 6 months half price ends, From my address 2 Degrees seems to be the superior ISP for latency an speed.

Dochart

656 posts

Ultimate Geek

#2533142 2-Aug-2020 15:49

RazorEDGE:
Yes im going to give spark a try next, But ill terminate my contract when the 6 months half price ends, From my address 2 Degrees seems to be the superior ISP for latency an speed.

Give us an update on how Spark compares with 2degrees and Orcon. It’s been 2 years since I was last with Spark and in the future hopefully I will move back to Spark one day.

surfisup1000

5288 posts

Uber Geek

#2533153 2-Aug-2020 16:06

Dochart:

Give us an update on how Spark compares with 2degrees and Orcon. It’s been 2 years since I was last with Spark and in the future hopefully I will move back to Spark one day.

The government terminated the company that collected ISP metrics, Truenet. Some people argued (probably the ISP's) that the data was incorrect and the ISP's gamed the tests -- I don't know , but, it seemed pretty accurate for the ISP's I was using at the time.

The government replaced Truenet with Samknows for a large sum of money. But, the data coming from samknows is unhelpful for ISP comparisons... because they don't publish this data.

I wonder if the ISP's are blocking samknows from releasing data?

Dochart

656 posts

Ultimate Geek

#2533158 2-Aug-2020 16:14

surfisup1000:
Dochart:

Give us an update on how Spark compares with 2degrees and Orcon. It’s been 2 years since I was last with Spark and in the future hopefully I will move back to Spark one day.

The government terminated the company that collected ISP metrics, Truenet. Some people argued (probably the ISP's) that the data was incorrect and the ISP's gamed the tests -- I don't know , but, it seemed pretty accurate for the ISP's I was using at the time.

The government replaced Truenet with Samknows for a large sum of money. But, the data coming from samknows is unhelpful for ISP comparisons... because they don't publish this data.

I wonder if the ISP's are blocking samknows from releasing data?

I have no idea why they terminated Truenet it was way better than Samknows. Is there a possibility they could bring back Truenet in the future?

Mush1364

44 posts

Geek

#2533206 2-Aug-2020 17:03

To my knowledge this is where the samknows data goes however no individual ISP data... I do like that i can monitor changes over time with my connection not that my ISP takes notice of the results... :(

https://comcom.govt.nz/regulated-industries/telecommunications/monitoring-the-telecommunications-market/monitoring-new-zealands-broadband/Reports-from-Measuring-Broadband-New-Zealand

RazorEDGE

11 posts

Geek

#2533273 2-Aug-2020 19:07

surfisup1000:
Dochart:

Give us an update on how Spark compares with 2degrees and Orcon. It’s been 2 years since I was last with Spark and in the future hopefully I will move back to Spark one day.

The government terminated the company that collected ISP metrics, Truenet. Some people argued (probably the ISP's) that the data was incorrect and the ISP's gamed the tests -- I don't know , but, it seemed pretty accurate for the ISP's I was using at the time.

The government replaced Truenet with Samknows for a large sum of money. But, the data coming from samknows is unhelpful for ISP comparisons... because they don't publish this data.

I wonder if the ISP's are blocking samknows from releasing data?

Yes will do

michaelmurfy

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#2533329 2-Aug-2020 20:01

@Mush1364 As we've all explained in the other thread your stats are meaningless. You're grouping all the Speedtests together and not taking in account a single test dragging the average speed down nor listening to anyone trying to get you to ungroup your tests. You don't have a problem with your connection but instead think you've got a problem based on Speedtests alone. As we've all stated, Speedtests are not a measure of real world performance, it is only your speed to a specific server and there can be issues with that server also as many people have already pointed out on here - there are currently known issues with the Vocus servers.

While we encourage people to post, we do not encourage misinformation which is why your other thread was locked. Please listen to every single professional on here telling you that your connection doesn't have any problems and ungroup your SamKnows test before you post any screenshots of it. Your issue (if there is any) is totally unrelated to this issue on this particular thread. The SamKnows box also can't do full Gigabit which is why many of us have removed ours from our networks - the testing that it does is rather flawed for the NZ market.

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tanivula

965 posts

Ultimate Geek

Lifetime subscriber

#2533347 2-Aug-2020 21:13

michaelmurfy:

The SamKnows box also can't do full Gigabit which is why many of us have removed ours from our networks - the testing that it does is rather flawed for the NZ market.

Oh, I didn't realise that was the general consensus. I have seen dl speeds up to 930 (to SYD not NZ oddly) and upload of 586 (NZ) on my analytics pages.

I should go have a nosey at the samknows thread eh!

Mush1364

44 posts

Geek

#2533403 3-Aug-2020 01:03

michaelmurfy:

@Mush1364 As we've all explained in the other thread your stats are meaningless. You're grouping all the Speedtests together and not taking in account a single test dragging the average speed down nor listening to anyone trying to get you to ungroup your tests. You don't have a problem with your connection but instead think you've got a problem based on Speedtests alone. As we've all stated, Speedtests are not a measure of real world performance, it is only your speed to a specific server and there can be issues with that server also as many people have already pointed out on here - there are currently known issues with the Vocus servers.

While we encourage people to post, we do not encourage misinformation which is why your other thread was locked. Please listen to every single professional on here telling you that your connection doesn't have any problems and ungroup your SamKnows test before you post any screenshots of it. Your issue (if there is any) is totally unrelated to this issue on this particular thread. The SamKnows box also can't do full Gigabit which is why many of us have removed ours from our networks - the testing that it does is rather flawed for the NZ market.

Now i did have a post somewhere here of a graph with 6months of data to the same server where my internet speed halved and did not recover, to me that shows a problem. If speed tests are not reliable then why have them or their servers? So in the comms industry what is the yard stick used to determine if there is a speed problem? It seems very subjective.... Anyways i'll leave these threads alone as i don't want to hijack em...

michaelmurfy

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#2533404 3-Aug-2020 01:09

tanivula:

Oh, I didn't realise that was the general consensus. I have seen dl speeds up to 930 (to SYD not NZ oddly) and upload of 586 (NZ) on my analytics pages.

I should go have a nosey at the samknows thread eh!

This may have changed as of late - my SamKnows box is not plugged in (in-fact - got a fair few boxes here which I've reflashed with OpenWRT as SamKnows don't want them back) as it was actually messing with my network performance as a whole. If you've got one of these boxes, and are having issues with your speeds then amuse me and unplug it to see if it improves.

WAN --> LAN on the SamKnows box goes via the CPU so technically there are some overheads with traffic once you reach Gigabit speeds and this is what I personally found.

Mush1364:

Now i did have a post somewhere here of a graph with 6months of data to the same server where my internet speed halved and did not recover, to me that shows a problem. If speed tests are not reliable then why have them or their servers? So in the comms industry what is the yard stick used to determine if there is a speed problem? It seems very subjective.... Anyways i'll leave these threads alone as i don't want to hijack em...

They're run by multiple companies - not Speedtest themselves. Many servers in NZ are provisioned with 1Gbit links to the internet and as we have Gigabit as pretty-much the norm here in NZ you can see it'll only take a few people to skew any tests to these servers. Same goes to overseas tests your SamKnows box tests to - normally dips in the graphs are the other end as I know for a fact we don't really have any ISP's here in NZ with contention issues. Also your PC, and equipment comes into play with your total routing speed also. Your "fancy" Wireless AX router simply can't route Gigabit well... Believe me, I've tested one myself and didn't even review it as it was that terrible - along with the additional load your SamKnows probe has on your router you're just asking for more trouble. Your internet speed has not halved. There are many factors to this like operating system updates, driver updates, firmware updates on your router, samknows box etc etc that can impact your perceived speed. There is troubleshooting tips that were provided in your last thread that you've blatantly ignored and put into the too hard basket - you need to follow these as we've seen these threads on Geekzone hundreds, if not, thousands of times where the fault was always on the customers side.

tanivula

965 posts

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Lifetime subscriber

#2533502 3-Aug-2020 08:11

michaelmurfy:

This may have changed as of late - my SamKnows box is not plugged in (in-fact - got a fair few boxes here which I've reflashed with OpenWRT as SamKnows don't want them back) as it was actually messing with my network performance as a whole. If you've got one of these boxes, and are having issues with your speeds then amuse me and unplug it to see if it improves.

WAN --> LAN on the SamKnows box goes via the CPU so technically there are some overheads with traffic once you reach Gigabit speeds and this is what I personally found.

Sure, will give it a go but to be fair when I was troubleshooting my issues with Orcon help desk, the SamKnows box wasn't connected more often than not and that didn't made any difference.

Also, a while back I was having some issues with my HD HomeRun when it was plugged into the LAN side of the SamKnows box and after some queries with their suppport team (who denied all possibility of a problem) I reconfigured and moved the HD HomeRun to the WAN side of the SamKnows and voila, all problems disappeared. Ever since then, the majority of my 'critical' equip is not on the LAN side of the SK Box now. Realise that's not how it's designed to operate and may result in it running tests while I'm doing 'stuff' and also for their results to be impacted by my activity.

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