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petermcc

5 posts

Wannabe Geek


#272213 15-Jun-2020 12:21
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I am with contact energy fibre in Auckland. I see that the Vocus list of ISPs doesn't mention contact. However I have seen the name Vocus in my settings.

 

I updated to a generic firmware for my NF18ACV router. I didn't realise this was a bad idea. I was able to get the internet working afterwards, but not my home phone.

 

This is the firmware I updated to.

 

NF18ACV-NC2-R6B17.EN

 

What's my next move? I either need to confirm that contact is Vocus, and update the firmware, or get the SIP settings to make my home phone work.


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ProbablyAGeek
4 posts

Wannabe Geek


  #2505022 15-Jun-2020 13:45
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Call Contact and ask for the current firmware file. As with a lot of questions on here the first step is to contact your ISP.

 

Contact is not part of Vocus but it is likely they are using the same firmware 


petermcc

5 posts

Wannabe Geek


  #2505029 15-Jun-2020 14:13
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Thanks. Yes, I have requested help from contact, but I am waiting for a phone call in that regard.


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