New 2Degrees 900/400 plan for $75

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › New 2Degrees 900/400 plan for $75

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sir1963

3209 posts

Uber Geek

Subscriber

#2587239 18-Oct-2020 21:33

KiwiSurfer:

sir1963:

I am only getting 86/86 Mbps

Is there a 100mbits Ethernet somewhere in your network? Often this shows up as a less-than-100mbits due to the overheads which prevents a full 100mbits speed. May be worth checking the Ethernet connections to make sure it's all at 1000mbits.

Yep...looks like a dodgy ethernet cable.

Hooking direct to the modem and I am getting 700/300 or there abouts.

Lenovo

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allune

108 posts

Master Geek

#2587780 19-Oct-2020 14:19

What’s up with 2degrees?

I got this offer applied on my account (85 dollars for the fastest internet) then I moved houses, put up with still paying internet despite having to rely on wireless internet from another provider because they cannot give me internet while I waited for Enable to install fibre equipment in the property I moved into, and now they’re claiming I accepted the standard internet offer that’s why I’m not getting ultimate unlimited speeds.

Then why are they still billing me $106.00 for internet (with discounts applied to get to $85) if I was still on the standard offer?

This is way too much trouble... only because not everyone on their call support team knows about the offer and not investigating my account further.

Delorean

645 posts

Ultimate Geek

ID Verified

Trusted

Lifetime subscriber

#2587784 19-Oct-2020 14:27

allune: What’s up with 2degrees?

I got this offer applied on my account (85 dollars for the fastest internet) then I moved houses, put up with still paying internet despite having to rely on wireless internet from another provider because they cannot give me internet while I waited for Enable to install fibre equipment in the property I moved into, and now they’re claiming I accepted the standard internet offer that’s why I’m not getting ultimate unlimited speeds.

Then why are they still billing me $106.00 for internet (with discounts applied to get to $85) if I was still on the standard offer?

This is way too much trouble... only because not everyone on their call support team knows about the offer and not investigating my account further.

I have always had great dealings with 2degrees

Maybe someone on this forum form 2degrees can help, as this does seem odd.

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jarledb

Webhead
3249 posts

Uber Geek

Moderator

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Trusted

Lifetime subscriber

#2587808 19-Oct-2020 15:37

@morganbrowne Can you help out allune?

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morganbrowne

161 posts

Master Geek

Trusted

#2587825 19-Oct-2020 15:41

allune: What’s up with 2degrees?

I got this offer applied on my account (85 dollars for the fastest internet) then I moved houses, put up with still paying internet despite having to rely on wireless internet from another provider because they cannot give me internet while I waited for Enable to install fibre equipment in the property I moved into, and now they’re claiming I accepted the standard internet offer that’s why I’m not getting ultimate unlimited speeds.

Then why are they still billing me $106.00 for internet (with discounts applied to get to $85) if I was still on the standard offer?

This is way too much trouble... only because not everyone on their call support team knows about the offer and not investigating my account further.

Hiya

This is odd - to confirm, you've spoken with our team numerous times who have listened to the call/initial sign up? If this is the case please send me a direct message with your account details and best contact, and I'll get one of the managers in the care team to contact you. Thanks

Morgan Browne - 2degrees Social & Digital Media Manager.
I'm in the comms team. If you would love some help from our 100% Kiwi-based customer care team, please call them on 0800 022 022.

allune

108 posts

Master Geek

#2587843 19-Oct-2020 16:10

Just an update to everyone. I called today and they found out what’s caused the confusion.

So my call handler today assumed I am on standard internet due to the lesser amount I am paying and that the profile actually says I’m on the standard internet service. He said that when I called in August to recontract I accepted a $10 dollar discount (which I didn’t) so he claimed I am on the correct speed. Now am livid and posting at Geekzone (there were more miscommunications prior especially with move dates which I didn’t share here, plus still paying for internet despite not having service and no adjustments offered because 2degrees said they paid a $99 connection fee with the move) so now really I’m so annoyed because they actually made a mistake about which speed profile I should be on.

The mistake this time was the one who made the initial order selected the wrong speed profile. So the call handler has apologised profusely this time, put us on the right speed profile which would take 10-15 days and any adjustments to billing will likely be done later when everything is in its place (if ever there are adjustments to be made but really not holding my breath for this one either).

Normally I would be patient and yes mistakes do happen sometimes but because of prior mistakes and misunderstandings adding more each time, I’m very disappointed I didn’t get the service other people actually praise 2degrees for (why I signed up with them in the first place). Can’t please everyone I guess. :( Lesson for me. Be more patient, not to set high expectations.