Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3
Affiliate link
 
 
 

Affiliate link: Life360 protects each family member with advanced driving, digital, and location safety features. Choose the plan that fits your family’s size and life stage.
quickymart
8774 posts

Uber Geek

ID Verified

  #2908063 28-Apr-2022 22:40
Send private message quote this post

This thread is helpful (written by Bigpipe themselves):

 

https://www.geekzone.co.nz/forums.asp?forumid=39&topicid=189264

 

 


michaelmurfy
/dev/ttys0
10979 posts

Uber Geek

Moderator
ID Verified
Trusted
Lifetime subscriber

  #2908071 28-Apr-2022 22:58
Send private message quote this post

OldGeek:

 

There is no logic to activation on Port 2 taking longer than Port 1.

 

IIRC you can only have a single service order open in general - this includes provisioning orders on another port. So the disconnect S/O blocks everything up. If BigPipe don't cancel then 2degrees need to wait for the disconnect order to close before running a connect order.

 

Edit: I was incorrect. Read down. Service orders are per port now.

 

The saving grace here is connection orders can be very quick seeing they're automated and don't require a tech to come out but still this means downtime.





Michael Murphy | https://murfy.nz | https://keybase.io/michaelmurfy - Referral Links: Sharesies | Electric Kiwi
Are you happy with what you get from Geekzone? Please consider supporting us by making a donation.


lchiu7

5756 posts

Uber Geek

Trusted

  #2908090 29-Apr-2022 07:44
Send private message quote this post

OldGeek:

 

There is no logic to activation on Port 2 taking longer than Port 1.

 

 

It's hard to argue with CSR's. That's what they say and I can't do much about it





Staying in Wellington. Check out my AirBnB in the Wellington CBD.  https://www.airbnb.co.nz/rooms/32019730  Mention GZ to get a 10% discount

 

System One:  PS3 SuperSlim, NPVR and Plex Server running on Intel NUC (C2D) (Windows 10 Pro), Sony BDP-S390 BD player, Pioneer AVR, Odroid C2 running Kodi and Plex, Panasonic 60" 3D plasma, Samsung Q80 Atmos soundbar. Google Chromecast, Google Chromecast TV

System Two: Oppo BDP-80 BluRay Player with hardware mode to be region free, Vivitek HD1080P 1080P DLP projector with 100" screen, Denon AVRS730H 7.2 Channel Dolby Atmos/DTS-X AV Receiver, Samsung 4K player, Google Chromecast, Odroid C2 running Kodi and Plex

 

 




Behodar
8308 posts

Uber Geek

Trusted
Lifetime subscriber

  #2908092 29-Apr-2022 07:59
Send private message quote this post

lchiu7: And I had an order with 2D before I asked BP to disconnect

 

It sounds like 2D didn't actually submit the order. As I understand it, if 2D had an active order on your connection then BP wouldn't have been able to lodge the disconnection order.


lchiu7

5756 posts

Uber Geek

Trusted

  #2908094 29-Apr-2022 08:06
Send private message quote this post

quickymart:

 

This thread is helpful (written by Bigpipe themselves):

 

https://www.geekzone.co.nz/forums.asp?forumid=39&topicid=189264

 

 

 

 

 

 

I wish I had seen that before. It's not something a normal user would know anything about





Staying in Wellington. Check out my AirBnB in the Wellington CBD.  https://www.airbnb.co.nz/rooms/32019730  Mention GZ to get a 10% discount

 

System One:  PS3 SuperSlim, NPVR and Plex Server running on Intel NUC (C2D) (Windows 10 Pro), Sony BDP-S390 BD player, Pioneer AVR, Odroid C2 running Kodi and Plex, Panasonic 60" 3D plasma, Samsung Q80 Atmos soundbar. Google Chromecast, Google Chromecast TV

System Two: Oppo BDP-80 BluRay Player with hardware mode to be region free, Vivitek HD1080P 1080P DLP projector with 100" screen, Denon AVRS730H 7.2 Channel Dolby Atmos/DTS-X AV Receiver, Samsung 4K player, Google Chromecast, Odroid C2 running Kodi and Plex

 

 


lchiu7

5756 posts

Uber Geek

Trusted

  #2908095 29-Apr-2022 08:09
Send private message quote this post

Behodar:

 

lchiu7: And I had an order with 2D before I asked BP to disconnect

 

It sounds like 2D didn't actually submit the order. As I understand it, if 2D had an active order on your connection then BP wouldn't have been able to lodge the disconnection order.

 

 

 

 

2D kept on asking me what my BP account number was and I kept on telling them (from the time I placed the order) BP doesn't use customer numbers, it uses email addresses.

 

 

 

And another reason why I want to move. I sent in a message to ask BP to cancel the disconnection and got this response

 

 

 

If your query is urgent, you might want to jump onto our website and chat with us, so we can sort you out right away. There’s someone here from 8am to 8pm, 7 days a week.

 

 

 

https://www.bigpipe.co.nz/support-centre

 

But if you go there all you get is a chat bot which is not a human and so can't help you with the query





Staying in Wellington. Check out my AirBnB in the Wellington CBD.  https://www.airbnb.co.nz/rooms/32019730  Mention GZ to get a 10% discount

 

System One:  PS3 SuperSlim, NPVR and Plex Server running on Intel NUC (C2D) (Windows 10 Pro), Sony BDP-S390 BD player, Pioneer AVR, Odroid C2 running Kodi and Plex, Panasonic 60" 3D plasma, Samsung Q80 Atmos soundbar. Google Chromecast, Google Chromecast TV

System Two: Oppo BDP-80 BluRay Player with hardware mode to be region free, Vivitek HD1080P 1080P DLP projector with 100" screen, Denon AVRS730H 7.2 Channel Dolby Atmos/DTS-X AV Receiver, Samsung 4K player, Google Chromecast, Odroid C2 running Kodi and Plex

 

 


Behodar
8308 posts

Uber Geek

Trusted
Lifetime subscriber

  #2908097 29-Apr-2022 08:12
Send private message quote this post

lchiu7: 2D kept on asking me what my BP account number was and I kept on telling them (from the time I placed the order) BP doesn't use customer numbers, it uses email addresses.

 

 

/headdesk

 

A friend had trouble with that; his new ISP (I don't recall which) had a signup form that required a customer number, and would only take a numeric input. You'd think ISPs would be aware of the existence of Bigpipe by now...




OldGeek
639 posts

Ultimate Geek

ID Verified
Lifetime subscriber

  #2908116 29-Apr-2022 09:02
Send private message quote this post

michaelmurfy:

 

IIRC you can only have a single service order open in general - this includes provisioning orders on another port. So the disconnect S/O blocks everything up. If BigPipe don't cancel then 2degrees need to wait for the disconnect order to close before running a connect order.

 

The saving grace here is connection orders can be very quick seeing they're automated and don't require a tech to come out but still this means downtime.

 

 

Just for clarity my experience to date mirrors the above.  I first ordered Sky broadband for connection (default to port 1) on May 20th and then cancelled with Voyager effective May 28th (currently connected to port 2 and 30 days after cancellation from me).  Voyager have reported an issue with being unable to place the disconnect order because of the Sky connect order.  I have reminded Voyager of the fact they are on port 2 and this will not be used by Sky.  My expectation is that they can place the disconnect order for the 28th on the 20th or 21st but that is their issue.





-- 

OldGeek.


Wheelbarrow01
1217 posts

Uber Geek

Trusted
Chorus

  #2908182 29-Apr-2022 10:04
Send private message quote this post

Hi All,

 

I have only skimmed through this thread quickly but there are a few issues to clarify:

 

Since Chorus introduced Multiple Primaries in February this year, there has been some enhanced functionality introduced that didn't previously exist. The most relevant being that it is now possible for any RSP to create an activate order on Port 2 at any time - even if there is an open/scheduled disconnection on Port 1. This removes the previous restriction where an incoming RSP has to wait for the incumbent RSP to complete their disconnection.

 

So in the OP's scenario, he should be able to keep the open disocnnection for Bigpipe, and just ask 2Degrees to activate Port 2. While I am on that subject, a Port 2 activation can be completed in as little as 2 hours, so I am not sure why 2Degrees told the OP that it takes longer than a port 1 activation - that is not true.

 

Now that Multiple Primaries is available, the process for switching providers is now very easy and there are two main options:

 

1. Customer can ask to transfer the existing connection on the existing port on any date. This is the easiest method but does not cater well for customers who need to give a month notice to their RSP.

 

2. Customer can ask for Port 2 activation. In this scenario, customer can now call their existing RSP, give a month notice, and request disconnect for a date a month in the future eg 29 May. Customer can then call their RSP of choice and request a Port 2 activation to be completed on 28 May (or any date they like). On activation date, they simply plug their new modem into Port 2 (or move their existing modem from Port 1 to Port 2). This allows for the 30 days' notice with no/minimal overlapped billing.

 

[EDIT: to be sure I know what I am talking about, I just found an address with an open disconnect order on Port 1, and I successfully issued an activation order on Port 2 due for 2 hours from now. This system works just as described in the real world]





The views expressed by me are not necessarily those of my employer Chorus NZ Ltd


lchiu7

5756 posts

Uber Geek

Trusted

  #2908186 29-Apr-2022 10:14
Send private message quote this post

Wheelbarrow01:

 

Hi All,

 

I have only skimmed through this thread quickly but there are a few issues to clarify:

 

Since Chorus introduced Multiple Primaries in February this year, there has been some enhanced functionality introduced that didn't previously exist. The most relevant being that it is now possible for any RSP to create an activate order on Port 2 at any time - even if there is an open/scheduled disconnection on Port 1. This removes the previous restriction where an incoming RSP has to wait for the incumbent RSP to complete their disconnection.

 

So in the OP's scenario, he should be able to keep the open disocnnection for Bigpipe, and just ask 2Degrees to activate Port 2. While I am on that subject, a Port 2 activation can be completed in as little as 2 hours, so I am not sure why 2Degrees told the OP that it takes longer than a port 1 activation - that is not true.

 

Now that Multiple Primaries is available, the process for switching providers is now very easy and there are two main options:

 

1. Customer can ask to transfer the existing connection on the existing port on any date. This is the easiest method but does not cater well for customers who need to give a month notice to their RSP.

 

2. Customer can ask for Port 2 activation. In this scenario, customer can now call their existing RSP, give a month notice, and request disconnect for a date a month in the future eg 29 May. Customer can then call their RSP of choice and request a Port 2 activation to be completed on 28 May (or any date they like). On activation date, they simply plug their new modem into Port 2 (or move their existing modem from Port 1 to Port 2). This allows for the 30 days' notice with no/minimal overlapped billing.

 

[EDIT: to be sure I know what I am talking about, I just found an address with an open disconnect order on Port 1, and I successfully issued an activation order on Port 2 due for 2 hours from now. This system works just as described in the real world]

 

 

 

 

I can only report what the supervisor told me. It would take longer to provision port 2 than to wait for port 1 to be disconnected and for them to activate on that port. And BP is not talking to me at all. It's hard to argue with CSR's or supervisors since they can tell you exactly what they want to say, correct or not.





Staying in Wellington. Check out my AirBnB in the Wellington CBD.  https://www.airbnb.co.nz/rooms/32019730  Mention GZ to get a 10% discount

 

System One:  PS3 SuperSlim, NPVR and Plex Server running on Intel NUC (C2D) (Windows 10 Pro), Sony BDP-S390 BD player, Pioneer AVR, Odroid C2 running Kodi and Plex, Panasonic 60" 3D plasma, Samsung Q80 Atmos soundbar. Google Chromecast, Google Chromecast TV

System Two: Oppo BDP-80 BluRay Player with hardware mode to be region free, Vivitek HD1080P 1080P DLP projector with 100" screen, Denon AVRS730H 7.2 Channel Dolby Atmos/DTS-X AV Receiver, Samsung 4K player, Google Chromecast, Odroid C2 running Kodi and Plex

 

 


Wheelbarrow01
1217 posts

Uber Geek

Trusted
Chorus

  #2908188 29-Apr-2022 10:19
Send private message quote this post

lchiu7:

 

I can only report what the supervisor told me. It would take longer to provision port 2 than to wait for port 1 to be disconnected and for them to activate on that port. And BP is not talking to me at all. It's hard to argue with CSR's or supervisors since they can tell you exactly what they want to say, correct or not.

 

 

OK, flick me your address in a PM and I will reach out to both RSPs. Ideally we'll get Bigpipe to retain their disconnection for the current date, and ask 2Degrees to connect you on port 2. Let me know the date you want that activated on that message. Account numbers for both BP and 2D will be helpful.





The views expressed by me are not necessarily those of my employer Chorus NZ Ltd


lchiu7

5756 posts

Uber Geek

Trusted

  #2908194 29-Apr-2022 10:29
Send private message quote this post

Wheelbarrow01:

 

lchiu7:

 

I can only report what the supervisor told me. It would take longer to provision port 2 than to wait for port 1 to be disconnected and for them to activate on that port. And BP is not talking to me at all. It's hard to argue with CSR's or supervisors since they can tell you exactly what they want to say, correct or not.

 

 

OK, flick me your address in a PM and I will reach out to both RSPs. Ideally we'll get Bigpipe to retain their disconnection for the current date, and ask 2Degrees to connect you on port 2. Let me know the date you want that activated on that message. Account numbers for both BP and 2D will be helpful.

 

 

OK, done, thanks. 





Staying in Wellington. Check out my AirBnB in the Wellington CBD.  https://www.airbnb.co.nz/rooms/32019730  Mention GZ to get a 10% discount

 

System One:  PS3 SuperSlim, NPVR and Plex Server running on Intel NUC (C2D) (Windows 10 Pro), Sony BDP-S390 BD player, Pioneer AVR, Odroid C2 running Kodi and Plex, Panasonic 60" 3D plasma, Samsung Q80 Atmos soundbar. Google Chromecast, Google Chromecast TV

System Two: Oppo BDP-80 BluRay Player with hardware mode to be region free, Vivitek HD1080P 1080P DLP projector with 100" screen, Denon AVRS730H 7.2 Channel Dolby Atmos/DTS-X AV Receiver, Samsung 4K player, Google Chromecast, Odroid C2 running Kodi and Plex

 

 


duffles
75 posts

Master Geek

Trusted

  #2908222 29-Apr-2022 11:39
Send private message quote this post

Wheelbarrow01:

 

OK, flick me your address in a PM and I will reach out to both RSPs. Ideally we'll get Bigpipe to retain their disconnection for the current date, and ask 2Degrees to connect you on port 2. Let me know the date you want that activated on that message. Account numbers for both BP and 2D will be helpful.

 

 

All sorted from the 2d end 🙂

 

Cheers





They say he carved that spoon himself.. From a bigger spoon..
Any comment made here is my own and should not be taken as that of my employer. You've seen one of these statements before.


Wheelbarrow01
1217 posts

Uber Geek

Trusted
Chorus

  #2908242 29-Apr-2022 12:15
Send private message quote this post

Yes, it looks like the situation is resolved. Port 1 disconnection and port 2 connection are both scheduled as requested.

 

 





The views expressed by me are not necessarily those of my employer Chorus NZ Ltd


nztim
2280 posts

Uber Geek

ID Verified
Trusted
TEAMnetwork
Subscriber

  #2908313 29-Apr-2022 12:43
Send private message quote this post

Wheelbarrow01:

 

2. Customer can ask for Port 2 activation. 

 

 

I thought this was the case, in flight orders are ONT port based

 

 

 

 





Any views expressed on these forums are my own and don't necessarily reflect those of my employer. 


1 | 2 | 3
View this topic in a long page with up to 500 replies per page Create new topic





News and reviews »

D-Link G415 4G Smart Router Review
Posted 27-Jun-2022 17:24


New Zealand Video Game Sales Reaches $540 Million
Posted 26-Jun-2022 14:49


Github Copilot Generally Available to All Developers
Posted 26-Jun-2022 14:37


Logitech G Introduces the New Astro A10 Headset
Posted 26-Jun-2022 14:20


Fitbit introduces Sleep Profiles
Posted 26-Jun-2022 14:11


Synology Introduces FlashStation FS3410
Posted 26-Jun-2022 14:04


Intel Arc A380 Graphics First Available in China
Posted 15-Jun-2022 17:08


JBL Introduces PartyBox Encore Essential Speaker
Posted 15-Jun-2022 17:05


New TVNZ+ streaming brand launches
Posted 13-Jun-2022 08:35


Chromecast With Google TV Review
Posted 10-Jun-2022 17:10


Xbox Gaming on Your Samsung Smart TV No Console Required
Posted 10-Jun-2022 00:01


Xbox Cloud Gaming Now Available in New Zealand
Posted 10-Jun-2022 00:01


HP Envy Inspire 7900e Review
Posted 9-Jun-2022 20:31


Philips Hue Starter Kit Review
Posted 4-Jun-2022 11:10


Sony Expands Its Wireless Speaker X-series Range
Posted 4-Jun-2022 10:25









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.