Sorry 2degrees I am moving on!

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Sorry 2degrees I am moving on!

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#2925840 12-Jun-2022 21:29

Inphinity:
If anyone has any tips on how to actually get a call answered by 2degrees that'd be great.

I called bang on 8am on a Saturday once and the call was answered within 2 rings - so maybe try as soon as their call centre opens

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Handle9

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#2925848 12-Jun-2022 22:16

nztim:

They are banking on signing up new customers (and hoping that they stay after the promotion period). Let's face it, the amount of people that switch after their contract is up is marginal compared to those who stay on and pay the extra $16 per month.

TBH they most likely don't care if you go elsewhere as this makes up a small % of their customer base.

Which is why the most rational behaviour is for consumers to regularly churn. They don’t owe an isp anything, especially when there are a number of extremely similar providers in the market.

rugrat

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#2925857 13-Jun-2022 00:22

nztim:

Stu: Apparently power companies are no longer allowed to offer enticements to new customers, or existing customers. One price for all, apparently. Why isn't this the case for internet/broadband service?

This is the best thing so far I have seen in this thread

Lol, Just had email from my power company. For term contract same prices as last year, 3% extra off each bill, and 150 hours of free power.

I normally ring them and argue for another 3% off each bill. Think the 150 hours of power worth more then 3% so not going to ring this year, just going to click accept in the email.

That is what I call being proactive in keeping existing customers. Maybe it is offered to all customers, but at least a discount for contract.

If 2degrees is making hardly nothing at $80, then why offer new customers an even better deal? Guess it depends how many they lose when deal finish's.

timmmay

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#2925901 13-Jun-2022 09:14

I called 2degrees at about 9.05am today / Monday morning. They took about 5 - 10 mins to answer the phone, no problem as I had my headset on. I told the guy my 12 month contract had expired and I wanted to sign up for another 12 months at the advertised discounted rate. He said no problem, did it in a couple of minutes, confirmed the price, Prime and Neon, done and dusted with no hassles. Maybe you just had bad luck Linux.

The deal I got was the one advertised for new customers for 300/100 fiber with unlimited data. From memory that's $14 off for 12 months, 6 months of Amazon Prime and Neon free. I already have one of their Fritzbox 7590's so didn't need to discuss that. $65 per month.

The 2degrees website was super slow today as well, it's timing out most of the time.

jonathan18

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#2925939 13-Jun-2022 11:00

timmmay:

I called 2degrees at about 9.05am today / Monday morning. They took about 5 - 10 mins to answer the phone, no problem as I had my headset on. I told the guy my 12 month contract had expired and I wanted to resign. He said no problem, did it in a couple of minutes, confirmed the price, Prime and Neon, done and dusted with no hassles. Maybe you just had bad luck Linux.

@timmay: so, just to confirm - were you able to re-sign (I assume you mean this - not 'resign' as above!) at a discounted rate, and get the six months of Prime and Neon? Do you mind posting or PMing) the monthly rate you've been given? It's useful knowing what others are being offered when re-signing! Thanks.

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#2925941 13-Jun-2022 11:05

jonathan18:

@timmay: so, just to confirm - were you able to re-sign (I assume you mean this - not 'resign' as above!) at a discounted rate, and get the six months of Prime and Neon? Do you mind posting or PMing) the monthly rate you've been given? It's useful knowing what others are being offered when re-signing! Thanks.

Sure, edited my post to add information.

quentinreade

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#2925980 13-Jun-2022 12:11

Hi all,

Post merger I can help here too. Please drop me a line if you need a hand quentin.reade@2degrees.nz - note the vocusgroup, slingshot and orcon email addresses still work, I'm collecting them!

Cheers, Quentin

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Linux

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#2925986 13-Jun-2022 12:17

@quentinreade on hold at the moment 45 minutes and counting :(

quentinreade

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#2925989 13-Jun-2022 12:20

Linux:

@quentinreade on hold at the moment 45 minutes and counting :(

Please DM me and I'll organise a call!

Comms chap

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boosacnoodle

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#2926010 13-Jun-2022 13:04

I recently re-signed my grandmothers broadband using the online portal and received the advertised discounted prices. Not sure what everyone here is on about?

Linux

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#2926015 13-Jun-2022 13:12

quentinreade:

Linux:

@quentinreade on hold at the moment 45 minutes and counting :(

Please DM me and I'll organise a call!

@quentinreade Thank you for the offer got thru on the 60 minute mark

allan

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#2926169 13-Jun-2022 18:42

Linux:

@quentinreade Thank you for the offer got thru on the 60 minute mark

Successfully I hope?

Linux

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#2926174 13-Jun-2022 19:03

allan:
Linux:

@quentinreade Thank you for the offer got thru on the 60 minute mark

Successfully I hope?

@allan Yes the person I spoke to was on to it and very helpful 🙂

xlinknz

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#2926207 13-Jun-2022 20:23

Mehrts:

Welcome to the world of new customer deals and zero for loyalty.

This is the exact reason why I change power & internet providers every 1-2 years. Saves a bunch in the long run with sharper rates or however many months of free service.

Although I disagree with the practice, if that's the game the providers want to play, then I'll play it.

months

Indeed, I told Stuff Fibre I planned to change provider once my contract term was up unless they matched the promo Skinny had (6 months half price), the CSR was happy to match which I was impressed with that so resigned

SarahRykers

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#2926355 14-Jun-2022 11:04

Linux:

@quentinreade on hold at the moment 45 minutes and counting :(

Hi @Linux,

Sorry for the late reply, I've managed to catch a flu on top of recovering from Covid, so I've been down and out. Is everything all sorted now? If not flick me a message and I'll get someone on the case.

You're also welcome to tag in Quentin if you need anything escalated in the future.

Cheers,

Sarah

Sarah Rykers - 2degrees Social & Digital Media Manager

I'm in the Brand & Comms team. If you'd like some help from our 100% Kiwi customer care team call 0800 022 022.

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