2degrees router has blocked some work websites for me!! (Teams/onedrive/sharepoint/work intranet)

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › 2degrees router has blocked some work websites for me!! (Teams/onedrive/sharepoint/work intranet)

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#3122384 31-Aug-2023 19:47

Okay so no VPN can you please tell me if you are experiencing any of the following:

Teams "We ran into an issue, refresh now"
Outlook hangs on "loading profile" "processing" when opening or opens and the bottom right-hand corner says "connecting to Microsoft exchange."
Edge sync says, "setting up sync" or "not syncing."

Cheers

Any views expressed on these forums are my own and don't necessarily reflect those of my employer.

prat33k

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#3122426 1-Sep-2023 00:00

Had this same issue this morning myself - also 2degrees and was working fine till yesterday. I thought at first this was due to the Azure issue in Aus East region but everyone else was fine - then I started blaming 2d as well for all the issues random drops recently. In the end it was my IE settings that got messed up for some reason. Was able to resolve by resetting.

Try this yourself if its the same issue - Open run in your computer and type RunDll32.exe InetCpl.cpl,ResetIEtoDefaults

Then press reset and try again.

Linux

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#3122443 1-Sep-2023 07:15

@DimitryD I am having major issues with Teams over 2degrees at home (NorthPower Fibre) Teams messages fail to send all the time

Further to this Dropbox is very slow and Whatsapp sending photos is also very very slow

Connect to 2degrees mobile data 3G/4G/5G and zero issues

@pwner This issue is still ongoing

Edit: Many common Android Apps also fail to work. Turn off Wi-Fi connect back to the mobile data network and all issues gone

SaltyNZ

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#3122449 1-Sep-2023 07:30

Pretty weird it would be the case that it is the network at fault considering the old 2degrees and Vocus networks are consolidating down on just the old Vocus AS for connectivity. For example I use a mobile service as my broadband as there are no fixed access options here and the routing is exactly the same as OP's once you get out of the mobile packet core:

User@MinorityReport ~
$ tracert portal.office.com

Tracing route to b-0004.b-msedge.net [13.107.6.156]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.88.1
2 71 ms 486 ms 95 ms 192.168.141.147
3 42 ms 18 ms 25 ms 192.168.141.146
4 * * * Request timed out.
5 43 ms 29 ms 29 ms default-rdns.vocus.co.nz [101.98.5.229]
6 26 ms 29 ms 28 ms default-rdns.vocus.co.nz [101.98.5.228]
7 50 ms 28 ms 31 ms ae68-0.ier01.akl30.ntwk.msn.net [104.44.6.112]
8 30 ms 31 ms 27 ms vocusgroupnz.ier01.akl30.ntwk.msn.net [104.44.6.
113]
9 75 ms 49 ms 52 ms ae27-0.icr01.syd23.ntwk.msn.net [104.44.41.215]

10 53 ms 49 ms 54 ms ae29-0.syd03-96cbe-1a.ntwk.msn.net [104.44.236.4
9]
11 50 ms 49 ms 54 ms 13.104.183.81
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 71 ms 53 ms 54 ms 13.107.6.156

Trace complete.

User@MinorityReport ~
$

If anything, I have higher latency than OP. Anyway - this suggests the issue is somewhere else. MTU maybe?

iPad Pro 11" + iPhone 15 Pro Max + 2degrees 4tw!

These comments are my own and do not represent the opinions of 2degrees.

Linux

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#3122452 1-Sep-2023 07:42

@SaltyNZ Something is broken for sure on the 2degrees network and I am getting to the point I will need to change ISP

I don't want change ISP and have spoken to @pwner about the issues but no updates

I connect to a friends fibre connection down the road on another ISP and zero issues come home and broken again

gehenna

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#3122461 1-Sep-2023 08:08

I still recommend turning off IPv6 and testing with v4

Delorean

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#3122506 1-Sep-2023 09:13

What is happening with 2D, my mother-in-law's connection is having the same issues.

Anyway, I had requested the connection with Quic to changeover on the 1st (today) so it will be sorted soon.

Crikey, I am disappointed with what 2D has become now.

Referral Link: | Quic Broadband (use R142206E0L2CR for free setup)

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#3122507 1-Sep-2023 09:16

gehenna:

I still recommend turning off IPv6 and testing with v4

@gehenna Tried that

DimitryD

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#3122508 1-Sep-2023 09:18

Hi all, really appreciate you all getting involved - I'm a geekzone noob so don't know how to post individual replies (if that's at all possible) so I've included replies to all your messages here:

Jiriteach

So this is all showing that connectivity is there traffic is going out OK. You said in your OP that you work intranet page is not loading? Is that a public or inside the network and if so how are you connecting to the network?

Yes the intranet page is not loading - from our IT team: "Our intranet page is internal but hosted on Azure and it doesn't need VPN to work, Just internet is required"

Tinkerisk

What I would do (YMMV):

- checking the external DNS resolvers in use ( https://dnscheck.tools ) wether it only is the two IPv4only or four DNS w/IPv6 you want/have to use. Expect and verify multiple backup DNS resolver addresses from the ISP.
- checking the modem connection to/from ISP (sometimes they do funny things, changing h/w in the field, etc.) - but unlikely since the other stuff is working.

To me it seems to be a DNS issue. Remember: „The culprit is always the DNS!“ 😉

Here is what I get from the dnscheck website (i've removed my IP address from the first bullet - (for security? donno)):

Your DNS resolvers are: Google International

2404:6800:4006:1000::101ns: ns1.google.comSydney, New South Wales, AU
2404:6800:4006:1000::104ns: ns1.google.comSydney, New South Wales, AU
2404:6800:4006:1001::101ns: ns1.google.comSydney, New South Wales, AU
2404:6800:4006:1001::102ns: ns1.google.comSydney, New South Wales, AU
2404:6800:4006:1001::103ns: ns1.google.comSydney, New South Wales, AU
2404:6800:4006:1001::105ns: ns1.google.comSydney, New South Wales, AU
2404:6800:4006:1002::101ns: ns1.google.comSydney, New South Wales, AU
2404:6800:4006:1002::103ns: ns1.google.comSydney, New South Wales, AU
2404:6800:4006:1002::104ns: ns1.google.comSydney, New South Wales, AU
2404:6800:4006:1002::105ns: ns1.google.comSydney, New South Wales, AU
2404:6800:4006:1003::104ns: ns1.google.comSydney, New South Wales, AU
2404:6800:4006:1004::101ns: ns1.google.comSydney, New South Wales, AU
2404:6800:4006:1004::103ns: ns1.google.comSydney, New South Wales, AU
2404:6800:4006:1006::101ns: ns1.google.comSydney, New South Wales, AU
2404:6800:4006:1006::102ns: ns1.google.comSydney, New South Wales, AU
2404:6800:4006:1006::103ns: ns1.google.comSydney, New South Wales, AU
2404:6800:4006:1006::105ns: ns1.google.comSydney, New South Wales, AU

Google LLC

172.217.33.1ns: ns1.google.comSydney, New South Wales, AU
172.217.33.2ns: ns1.google.comSydney, New South Wales, AU
172.217.33.4ns: ns1.google.comSydney, New South Wales, AU
172.217.33.5ns: ns1.google.comSydney, New South Wales, AU
172.217.33.66ns: ns1.google.comSydney, New South Wales, AU
172.217.33.69ns: ns1.google.comSydney, New South Wales, AU
172.253.201.1ns: ns1.google.comSydney, New South Wales, AU
172.253.201.3ns: ns1.google.comSydney, New South Wales, AU
172.253.201.4ns: ns1.google.comSydney, New South Wales, AU
172.253.201.5ns: ns1.google.comSydney, New South Wales, AU
172.253.204.1ns: ns1.google.comSydney, New South Wales, AU
172.253.204.2ns: ns1.google.comSydney, New South Wales, AU
172.253.204.5ns: ns1.google.comSydney, New South Wales, AU
74.125.18.130ns: ns1.google.comSydney, New South Wales, AU
74.125.18.131ns: ns1.google.comSydney, New South Wales, AU
74.125.18.132ns: ns1.google.comSydney, New South Wales, AU
74.125.18.133ns: ns1.google.comSydney, New South Wales, AU
172.253.247.35ns: ns1.google.comSydney, New South Wales, AU
172.253.247.36ns: ns1.google.comSydney, New South Wales, AU
172.253.247.37ns: ns1.google.comSydney, New South Wales, AU

SNAPNET

111.69.39.61ptr: 61.39.69.111.static.snap.net.nzNewmarket, Auckland, NZ
2406:e000:c07:1::e1ns: ns1.snap.net.nzNewmarket, Auckland, NZ

Your DNS security: ECDSA P-256 ECDSA P-384 Ed25519 Good signature ✓ ✓ … Bad signature ✓ ✓ … Expired signature ✓ … … Missing signature ✓ … …

nztim

Okay so no VPN can you please tell me if you are experiencing any of the following:

- Teams "We ran into an issue, refresh now"
- Outlook hangs on "loading profile" "processing" when opening or opens and the bottom right-hand corner says "connecting to Microsoft exchange."
- Edge sync says, "setting up sync" or "not syncing."

Cheers

No, none of these. Teams says: "We ran into a problem: reconnecting" and intermittently messages go through (very intermittently). Outlook app seems to work fine, website takes forever to load, then drops out and in. Edge doesn't say anything - when I try to load homepage (intranet) it thinks for ages then gives an error "hmmm... can't reach this page. It looks like [intranet website address] closed the connection" - note this error is slightly different to what I was getting yesterday which was "something went wrong - timed out" or similar.

prat33k

Try this yourself if its the same issue - Open run in your computer and type RunDll32.exe InetCpl.cpl,ResetIEtoDefaults

Then press reset and try again.

Nice to hear you've resolved a similar issue! I've tried loading the pages in Edge and Chrome (don't have IE anymore). Same result. Any suggestions for resetting those in the same way you've reset IE? what's the code for command prompt?

Linux

@DimitryD I am having major issues with Teams over 2degrees at home (NorthPower Fibre) Teams messages fail to send all the time

Further to this Dropbox is very slow and Whatsapp sending photos is also very very slow

Connect to 2degrees mobile data 3G/4G/5G and zero issues

@pwner This issue is still ongoing

Edit: Many common Android Apps also fail to work. Turn off Wi-Fi connect back to the mobile data network and all issues gone

I'm in Wellington and haven't experienced this issue until last Friday (precisely 12.57pm Friday 25 Aug 2023). Sucks to hear this is ongoing for you! I hope it isn't the case for me. I've loved being with 2degrees for the last little while, but if this is a fault on their end and not resolved quickly, I won't have a choice but to change to another ISP :(

gehenna

I still recommend turning off IPv6 and testing with v4

I'd love to test - How?? image of Fritz!box setup menu below and doesn't seem to allow turning off one or the other.

Linux

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#3122509 1-Sep-2023 09:19

Delorean:

What is happening with 2D, my mother-in-law's connection is having the same issues.

Anyway, I had requested the connection with Quic to changeover on the 1st (today) so it will be sorted soon.

Crikey, I am disappointed with what 2D has become now.

@Delorean I think I will be following you, I have just emailed the CEO of 2degrees about this and another issue that is not fixed in the Android App 6+ months and 10+ phone calls - Getting told it is a phone issue

Someone calls me back and they say must be username / password issue. Odd cause the issue does not happen in the iOS App

DimitryD

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#3122510 1-Sep-2023 09:20

Delorean

Sorry to hear you're experiencing the same issues - I knew I wasn't crazy!

Linux

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#3122512 1-Sep-2023 09:22

@DimitryD You are in Northland as well so am I

prat33k

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#3122514 1-Sep-2023 09:23

DimitryD:

Nice to hear you've resolved a similar issue! I've tried loading the pages in Edge and Chrome (don't have IE anymore). Same result. Any suggestions for resetting those in the same way you've reset IE? what's the code for command prompt?

I understand that you don't have IE installed (same as me) but its components are still being used in Windows and you may still need to run this to clear it up :) Let me know how you go with it

DimitryD

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#3122515 1-Sep-2023 09:26

prat33k:

DimitryD:

Nice to hear you've resolved a similar issue! I've tried loading the pages in Edge and Chrome (don't have IE anymore). Same result. Any suggestions for resetting those in the same way you've reset IE? what's the code for command prompt?

I understand that you don't have IE installed (same as me) but its components are still being used in Windows and you may still need to run this to clear it up :) Let me know how you go with it

Tried it, no change.

Delorean

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#3122516 1-Sep-2023 09:27

DimitryD: Delorean

Sorry to hear you're experiencing the same issues - I knew I wasn't crazy!

My MIL is on Chorus in Hawkes Bay so the issues seem to be nationwide and on different wholesalers

Referral Link: | Quic Broadband (use R142206E0L2CR for free setup)

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