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Niel
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  #244679 10-Aug-2009 12:52
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By now I would have hoped they would allow you to FAX through your port request (they need a way of you accepting the T&C for porting, don't have the call centre set up for that).




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tardtasticx
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  #244819 10-Aug-2009 16:18
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Well atleast I might have a chance to get the number I want tomorrow.




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andrewcnz
953 posts

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  #244821 10-Aug-2009 16:22
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A fax request is good enough for other providers, a form to print out and away we go!



trevork
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  #244909 10-Aug-2009 18:50
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So now it's past COB 10th Aug and still no way to transfer a number.
Website down - for a whole week now.
Nobody answers the 0800 phone.

What a crock....
Why isn't the media all over this? They can't all own Telecom shares.

willnz
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  #244911 10-Aug-2009 18:52
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trevork: They can't all own Telecom shares.


??? Undecided

tallPete
99 posts

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  #244959 10-Aug-2009 21:07
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You get what you pay for... Fixing software takes time.

mp1

mp1
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  #245032 11-Aug-2009 02:00
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surely not being able to port numbers over is in breach of the commerce commission's number porting thing? (excuse the not knowing the technical name of the act).

i went out on day one and brought credit and a sim card expecting to be able to port my 021 number over to 2degrees, six days on, still can't be done.

surely the media should be all over this as stated before? i truly don't believe that the ONLY way to port a number is through their website, they must have some backend way that CSR's could do this with faxed/emailed acceptance of terms&conditions.

not a good look for the first week 2degrees.



Niel
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  #245041 11-Aug-2009 06:31
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There will be exceptions for if your systems fail. You;ve got a system, it is faulty, you are repairing it.

Agree there should be a backup, but the Com Com does not require that so there is no need to have one other than commercial reasons. And exactly the type of reason why 2D started with pre-pay only - first work out the kinks with customers that you are not bound by contract.




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Bee

Bee
606 posts

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  #245094 11-Aug-2009 09:44
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So whens the ETA now 2Degrees?

Have my simcard sitting here waiting to go but yeah not going to use it till I can port my number...
Have to say this has almost killed all of my excitement and enthusiasm for it and I imagine Im not alone?

If this goes on much longer they might need to have a re-launch party...

Handsomedan
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  #245142 11-Aug-2009 11:36
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Bee: So whens the ETA now 2Degrees?

Have to say this has almost killed all of my excitement and enthusiasm for it and I imagine Im not alone?


+1




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BarTender
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  #245163 11-Aug-2009 12:22
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Handsomedan:
Bee: So whens the ETA now 2Degrees?

Have to say this has almost killed all of my excitement and enthusiasm for it and I imagine Im not alone?


+1

+1




and


mp1

mp1
142 posts

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  #245205 11-Aug-2009 14:42
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Email from 2degrees:


Hi Michael

Thank you for your email.

We’re acknowledging that there is a serious issue with ‘Your 2degrees’ and we are going to keep it down until we are completely happy that its fixed.  The reality is that it could take us a few more days.  We just really want to be sure that the site won’t break again.  We would rather take it down and get it right because we really do value our customer’s privacy.  This means that number transfers are still unavailable.

We are very sorry for the inconvenience caused we are also very disappointed that this has happended and will be working round the clock until its fixed.



cws82us
772 posts

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  #245423 11-Aug-2009 23:22
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Still not fix I hope it's not going to take a mouth to the website gets up




 


Damager
2125 posts

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  #245425 11-Aug-2009 23:31
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im patiently waiting.. got my sim working but want to suss a new number!





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richms
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  #245455 12-Aug-2009 03:32
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I emailed asking about doing a port by fax and they replied that they are working on a process so it may be a go to get my 021 telecom ported to 2degrees... Will do the other one and the vodafone 021 once they have data available...

Am fowarding my home to my 022 number with them now, so at least thats a few bucks of interconnect they get rather then going to vodafone...




Richard rich.ms

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