The 2degrees FAQ (Frequently Asked Questions)

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Niel

3267 posts

Uber Geek

Trusted

#245769 12-Aug-2009 19:20

Will 2D be pushing banks etc. to allow 022 numbers, or is it up to customers to push them?

Approximately how many customers does 2D have after 1 week of being in business?

You can never have enough Volvos!

tcpdump

311 posts

Ultimate Geek

#247495 17-Aug-2009 09:54

Hi,

Quick question: How can I listen to my voicemail from another phone? If I press * or # I get straight to the part where I can leave a message.

snonoz

80 posts

Master Geek

#247897 17-Aug-2009 20:35

Have they limited the numbers available for changing your number to on the website? Are they only up to 0220......? And will the others be released eventually or held/reserved for some reason? I want an 0222...... number and don't want to miss my chance to get it.

2degrees

178 posts

Master Geek

Trusted

2degrees mobile

#248055 18-Aug-2009 10:46

Just to answer some of your lates questions:

1) More numbers in the 022 range will be opened up shortly. We'll let you know when that will happen.
2) Phone/ Text banking. We have arrangements with most banks. Just waiting on ANZ and ASB to finish things at their end to get it working for our customers.

Cheers!
2degrees

www.2degreesmobile.co.nz

CALL FREE 0800 022 022

EMAIL: info@2degreesmobile.co.nz

snonoz

80 posts

Master Geek

#248057 18-Aug-2009 10:53

1) More numbers in the 022 range will be opened up shortly. We'll let you know when that will happen.

Cheers!
2degrees

Thanks! Can't wait :P

Now just bring on that NZ Comms cell tower near my house in Maungaraki Lower Hutt and I'm away laughing!

tcpdump

311 posts

Ultimate Geek

#248204 18-Aug-2009 15:16

tcpdump: Hi,

Quick question: How can I listen to my voicemail from another phone? If I press * or # I get straight to the part where I can leave a message.

Another question: Is there a mail2sms service?

Thanks.

2degrees

178 posts

Master Geek

Trusted

2degrees mobile

#248217 18-Aug-2009 15:37

To access your voicemail from another phone call 022 202 2002 and follow the instructions. You will need to have set up a PIN on your voicemail service first as you will be prompted to do this (for security reasons).
We do not have a mail2sms service.

Cheers!
2degrees

www.2degreesmobile.co.nz

CALL FREE 0800 022 022

EMAIL: info@2degreesmobile.co.nz

SaltyNZ

6186 posts

Uber Geek

Trusted

Lifetime subscriber

#248226 18-Aug-2009 15:58

tcpdump: Hi,

Quick question: How can I listen to my voicemail from another phone? If I press * or # I get straight to the part where I can leave a message.

Call 022 202 2001 from a 2degrees mobile, or 022 202 2002 from anywhere else.

iPad Pro 11" + iPhone XS + 2degrees 4tw!

These comments are my own and do not represent the opinions of 2degrees.

wongtop

545 posts

Ultimate Geek

#248533 19-Aug-2009 09:54

When you are in the process of porting an existing number to 2D, should you leave your old sim in the phone or the 2D sim in the phone (i.e. which sim will 2D try and contact you on to say that the port is done?)

tcpdump

311 posts

Ultimate Geek

#248600 19-Aug-2009 12:04

2degrees: To access your voicemail from another phone call 022 202 2002 and follow the instructions. You will need to have set up a PIN on your voicemail service first as you will be prompted to do this (for security reasons).
We do not have a mail2sms service.

Cheers!
2degrees

Thanks for that. I see that in the text message that tells me I have a new voicemail I also get the number of the person who left the message which is very nice, I don't have to call the voicemail to see who left the message.

Keep up the good work!

richms

25148 posts

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Trusted

Subscriber

#248642 19-Aug-2009 13:51

Will you guys do a who called thing like vodafone but make it so that there is no need to have voicemail on the phone?

Richard rich.ms

QuickWeb

16 posts

Geek

#256041 16-Sep-2009 10:21

nice, hope they would offer 3G soon, so i can move my iPhone 3G to them especially if data plan/rate would be more reasonable.

SaltyNZ

6186 posts

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Lifetime subscriber

#256049 16-Sep-2009 10:48

richms: Will you guys do a who called thing like vodafone but make it so that there is no need to have voicemail on the phone?

We already do, as long as you have Voicemail still enabled. If you have setup voicemail (it won't work until you do) you will receive missed call alert texts for callers who don't leave a message, in addition to message alerts for those who do.

You won't get them if you choose to have voicemail totally removed, as this service is provided by the voicemail platform. You can however setup your voicemail service such that callers will hear your personal greeting, but are not allowed to leave a message.

iPad Pro 11" + iPhone XS + 2degrees 4tw!

These comments are my own and do not represent the opinions of 2degrees.

2degrees

178 posts

Master Geek

Trusted

2degrees mobile

#256052 16-Sep-2009 10:53

snonoz: Have they limited the numbers available for changing your number to on the website? Are they only up to 0220......? And will the others be released eventually or held/reserved for some reason? I want an 0222...... number and don't want to miss my chance to get it.

FYI - incase you haven't seen the forum yet. The other ranges have been opened up today.

cheers!
2degrees

www.2degreesmobile.co.nz

CALL FREE 0800 022 022

EMAIL: info@2degreesmobile.co.nz

Cliffsi

21 posts

Geek

#260694 2-Oct-2009 21:22

ajw:
ajw:
bjhoogs:
Niel: I refuse to pay for retrieving voice mail. I believe on VF if you do not setup voice mail then the caller also does not get charged for (not) leaving a message since the call is not diverted to voice mail (not 100% sure though).

How does it work on 2D, does the caller pay for the call if you do not have voice mail setup? What is the default message the caller hears if you do not have voice mail setup?

It says 'you've got through to voicemail for (reads phone number) etc. It does charge the caller.

When will 2degrees have 3g?

A friend of mine asked for his voicemail to be disconnected when he activated his 022 SIM. He was told by customer services that this request had been actioned. As of last Saturday when anybody calls him they pay when his phone is switched off even though he doesn't want callers to pay.

A call to 2 degrees help desk last Saturday confirmed that they have a software glitch and voicemail cannot be switched off. Hope this fault is fixed soon as callers are paying for a voicemail connection he doesn't want.

As quoted from the 2 degrees facebook site concerning voicemail.
http://www.facebook.com/2degreesmobile#/2degreesmobile?v=wall&viewas=0

Mikey Mo
- unable to turn of the voicemail (with vodafone you can do it straight away.....but I suppose they don't wan't to turn the voicemail off because they want to charge people under any circumstances.

2 hours ago · Report

Looks like 2D have sorted this out now...
I asked a week ago to have voicemail disabled & it was done within 2 days (They advised could take up to 5 days)...

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