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andrewcnz

953 posts

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#39446 14-Aug-2009 06:12
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May Snap Naked DSL connection is down and I can't get onto their web site via mobile connection. Anyone else have problems? Can anyone check snap site availability.Cheers

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Mattnzl
263 posts

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  #246375 14-Aug-2009 06:36
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Same problem here (tauranga). nDSL.

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andrewcnz

953 posts

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  #246378 14-Aug-2009 06:44
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Cheers Mattnzl

nbroad
292 posts

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  #246381 14-Aug-2009 07:44
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Same problem in Palmerston North, naked DSL.
Restarted router and PPP connects but no action after that.



Mattnzl
263 posts

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  #246384 14-Aug-2009 08:00
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I see their website is back up, so maybe going again? (not at home now to test).

friedCrumpet
268 posts

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  #246390 14-Aug-2009 08:27
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Mattnzl: I see their website is back up, so maybe going again? (not at home now to test).


It was down for me when I woke up but came back up about 7.40


hads
391 posts

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  #246404 14-Aug-2009 08:43
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Looks like it was down for several hours, any chance of a MOTD please Snap people? It's always nice to know what's going on.




RalphFromSnap
776 posts

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Snap Internet

  #246411 14-Aug-2009 08:55
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There was an issue this morning, I'll come back with more details when we are a bit quieter. There is an ongoing issue with some parts of the greater auckland region though.




Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator





hads
391 posts

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  #246416 14-Aug-2009 09:01
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nbroad
292 posts

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  #246421 14-Aug-2009 09:08
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Mine is back up and running (Palmerston North).
We also had an issue with our Telecom Private Office links at work... a big Telecom fault this morning apparently. Not sure if it's related.

BuffyNZ
239 posts

Master Geek


  #246423 14-Aug-2009 09:10
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Had the same problem in Christchurch. Rang the support number at 7:25am and got a you have called us out of hours message. :P




Recursion: See recursion.
--
“It is important not to let the perfect become the enemy of the good, even when you can agree on what perfect is. Doubly so when you can't. As unpleasant as it is to be trapped by past mistakes, you can't make any progress by being afraid of your own shadow during design.”

     --Greg Hudson, Subversion developer


dickytim
2514 posts

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Inactive user


  #246447 14-Aug-2009 09:56
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same issues from 6.30 when I arrived at work, was fixed at 8ish but slow until approx 8.30 bugger that we work on Citrix :(

So much for getting ahead this morning.

Bring on the new connection ;)

RalphFromSnap
776 posts

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Snap Internet

  #246490 14-Aug-2009 11:13
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Both issues have been resolved & everything should be fixed with a restart of the CPE. I apologize for any inconvenience caused to your early morning activities.

I'm not authorised to release the details until the incident reports have been completed, but I'll be back to update you all when I can.

Thanks for your patience and understanding :)




Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator



vexxxboy
3865 posts

Uber Geek


  #246559 14-Aug-2009 13:38
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im in rotorua i rang up Snap to check and was told that there was a problem in Auckland and other remote places, good to know i live in a remote place lol




Common sense is not as common as you think.


andrewcnz

953 posts

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  #246742 14-Aug-2009 18:53
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BuffyNZ: Had the same problem in Christchurch. Rang the support number at 7:25am and got a you have called us out of hours message. :P



Got the same, all slept in i guess

andrewcnz

953 posts

Ultimate Geek


  #246744 14-Aug-2009 18:59
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First time I have had an issue with Snap, have been really happy with them since I left World x change. Costs more but all are happy in my household.

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